I hear this location is closing at the end of January, which is honestly no big loss. They run out…read moreof items frequently. Twice I went in to buy a Fitbit and stood at the display case for 10 minutes without seeing any employees near by to help me. The first time I left without buying anything. The second time I went up to customer service and asked them to send somebody over. It was a painful process. Luckily I had done my research and knew what I wanted already.

First, let me start by saying this place is absolute trash. Not just the St. Albert location, but…read morethe Terra Losa, 109st and 137th Ave locations, too. I present to you, the same story, at every location, give or take a few details. I went in a couple of weeks ago to get that nice little Google Home that was $80 off. I knew it was sold out, because everywhere else was sold out. I just wanted get myself a rain check so I could capitalize on that banging deal. I stood near the empty shelf of Google Homes waiting for assistance. 3 or 4 "sales associates" walked by and just ignored me (because those cowards for sure knew they were out stock). I then decided to ask one of the "sale associates" who was trying to avoid me. He literally said "we're sold out and I can't help you, man. I don't even know when more will come in." At that point I had quite enough and took my business to Staples. The Goddamn Office Depot, where I was glad to pay full price.

BCOM responded quickly to emails during the pandemic when I needed to purchase chrome books to help…read moremake schooling at home a little easier on our kids. The staff were friendly, efficient, and professional. Very happy with our purchases :-)

BCOM is one of the first places I became acquainted with when I decided to migrate from the world…read moreof buying computers off the shelves of major stores, to custom-built boxes. It is not a place for a novice computer geek to go, however. When you walk through the doors, it is sort of assumed you already know what you are doing. While there is plenty of staff, they are not all that helpful. It is best to go there knowing what you need. Or, if you would prefer, you can buy one of BCOM's pre-built models, which kind of moots the point in coming here in my opinion. The prices for both complete systems and components are reasonable. However, there are other places in the city where you can go if you are looking for components with better service.

I came to exchange my Apple phone case because it was peeling off, and I have a one-year warranty…read more However, they refused to help, explaining that they are not an Apple Store, even though they call themselves "Apple Experts." I spoke with the receptionist, who said she would contact upper management and get back to me, but I never received a call. A couple of days later, I stopped by again, this time asking to speak with a salesperson, as an Apple service technician had recommended it. As soon as I started to explain my issue, the salesperson immediately refused to send my case to Apple, claiming it would cost too much. He then began yelling at me very loudly, telling me to leave because it was "private property," and verbally abused me, calling me names. I was in shock and couldn't believe how aggressively he was acting. I honestly felt scared, as if he might even become physically abusive. His name is Mark Nelson, and his behavior was completely unprofessional, frightening, and unacceptable. I will never return to this store, and I cannot recommend it to anyone. It was rude and disturbing, and I feel it's important to report this so that it doesn't happen to anyone else. Please avoid this store.

I purchased a new iMac from WestWorld in Edmonton in 2020, only to later discover that the model…read morehad actually been manufactured in 2017 -- three years prior. This significantly reduced the lifespan of software support and performance, something I believe should've been clearly disclosed at the time of sale. When I brought this up, the store claimed they didn't know the model year, but as a certified Apple retailer, I find that extremely hard to believe. Most recently, I returned to the store on April 7, 2025, to have the iMac checked, already knowing (based on Apple's own diagnostic support) that the issues were related to its age. I explained this to both the service desk and to Jessica, who helped me when I picked it up. Her customer service was not professional -- she appeared frustrated with the number of customers waiting and did not speak kindly or respectfully to anyone at the desk. Jessica brought my computer out from the back carrying it in her hands, not in the box I had originally provided for protection. I immediately noticed a substance smeared on the screen. When I asked about it, she responded dismissively, saying it was from her hands, then casually sprayed Windex on a cloth and wiped the screen -- a method that is not recommended for Apple displays. I was shocked by the lack of care and attention shown to such an expensive piece of equipment. For a premium product and premium price, this experience has left me feeling completely misled and disappointed -- both with the product I received and the treatment I received from staff. Not what I'd expect from an Apple-certified store. Now, just five years later, I'm left needing to purchase a new computer -- something I wouldn't expect after investing in what I believed was a brand-new iMac. I highly recommend that anyone considering a purchase from this store ask for -- and receive written proof of -- the computer's manufacturing date before completing a sale. Don't assume what you're buying is current just because it's being sold as new

Glen is a friendly, honest and knowledgeable technician. What more could a guy ask for nowadays…read more Highly recommended .....

PC HP was not booting up so toke it to Glen @ The PC Guy, he did exactly what was required and the…read morecost was manageable. Thks Glen!

Now there is a new location in the west end which just opened up in the fall but is hidden away…read morewest of 170 Street so not visible to most traffic. It is located in a strip mall with a bit of parking in front of it but more spaces around the corner. As we walked in, we noticed the "brand new" smell of the building. Who doesn't love that smell?! The store was nice and bright and clean, the shelves are still very new! We were greeted immediately and was asked if we needed any help. We were directed to the sales line as we were looking for specific gaming mice. The guy who helped us was efficient and got us the two products we wanted, we were in and out in five minutes! The different sections of products were spacious and the guys in the computer area were waiting and ready to help customers. I recommend this store for all your computer and gaming needs.

Because of these circumstance I have lost all my instore warranty. Even go into see how monitors…read morelook. I have to buy and hope they look decent. Medically Exempt(proof was available) kicked out of the store.

I went to this store just past 5 PM today to buy wired earphones. When I was about to pay, I asked…read moretwo sales associates(a lady and a guy) -- who seemed more focused on chatting with each other -- where I could check out. The female associate pointed me toward the back, so I went there. All the cashiers were busy assisting other customers, so I waited patiently. A few moments later, another customer arrived after me. The same lady sales associate then opened another POS terminal and called that customer over first, even though I had been waiting longer. I was honestly surprised and disappointed by how the situation was handled. Employees are being paid to assist customers professionally, not to stand around chatting while customers are left waiting and then ignored. Very poor customer service and lack of fairness toward customers waiting in line.

Jorge was amazing at the best buy on 137 in Edmonton! He was so understanding about my purchasing a…read morenew phone for my adopted dad due to mobile issues. He told me that my two kids were so well behaved. He was just so great to talk to and deal with. Thank you again!

I went to inquire on my labtop and this guy viewed it, and couldn't tell me why my computer was not…read moreworking properly....not very useful...and a very dirty store for a buisness...not professional...not recommended.

I went because I saw a computer on a Kijiji advertizement…read more I didn't expect much from these guys so when I got there I got more than I expected. They were as helpful as they could be and very resonable and easy to deal with. I bought the computer immediately and saved a tonne of money overy buying new. I think the idea with working with businesses like this a person has to know a little of what they want and don't need to be sold on something. If you don't know what you're looking for in components or machines research of visit the local Best Buy. I walked in looking for a Windows 7 machine that has a legitimate license and walked out with a pretty awesome computer. The only downside is the neighborhood is a little sketchy and parking leaves some room for improvement.

I contacted Nerds on site through an internet search. I received a call in secs.. I met Bern, who…read morecame to my house to fix my printer and update my pc and iPhones/ipads. Bern was very friendly and amazing how sklled he is With computers and iphones/Apple. Bern got my printer up and running and now we can use our iPhones to print docs. 10 out of 10 Bern. Thanks so much. I will definitely call him in the future.

I requested a site visit to repair my PC. Originally, I spoke with the technician Francis and we…read moremade a tentative agreement for one of their techs to show up to my place . Two days later No return call, so I called them back and they said there was some miscommunication. I requested again, a sure visit . On the day of the site visit, no technician showed and no calls from the company at all!