I contacted Nerds on site through an internet search. I received a call in secs.. I met Bern, who…read morecame to my house to fix my printer and update my pc and iPhones/ipads. Bern was very friendly and amazing how sklled he is With computers and iphones/Apple. Bern got my printer up and running and now we can use our iPhones to print docs. 10 out of 10 Bern. Thanks so much. I will definitely call him in the future.

I requested a site visit to repair my PC. Originally, I spoke with the technician Francis and we…read moremade a tentative agreement for one of their techs to show up to my place . Two days later No return call, so I called them back and they said there was some miscommunication. I requested again, a sure visit . On the day of the site visit, no technician showed and no calls from the company at all!

Glen is a friendly, honest and knowledgeable technician. What more could a guy ask for nowadays…read more Highly recommended .....

PC HP was not booting up so toke it to Glen @ The PC Guy, he did exactly what was required and the…read morecost was manageable. Thks Glen!

I spent 7 hours trying to figure out how to order and upgrade a new computer from out of town so I…read morecould pick it up ready one my days off. It was a frustrating pain in the neck. Automated phone lines with A.I. generated responses that could not understand my situation. Phoned Memory Express on the South side of Edmonton and Reese, (a human being), answered and understood what I needed and exactly how to procure it. I am not a computer expert but I knew what I wanted and what questions to ask. My solution took 5 minutes for Reese to develop. I wish there were more stars to give. I was blown away by his knowledge and professionalism. I will be driving past 20 other computer places to get to this particular store. Thanks again Reese. Your new, and now loyal customer.

I love this store. It's really great to have a local tech company with qualified staff at your…read morefingertips. At the moment, they are just not able to answer the phones due to sheer volume and staffing, so calling for curbside or other information is not possible. It's a pandemic...everyone take a breath, they will still help you out - and with a smile! There is NO in-person shopping. I'd definitely recommend shopping online, getting all your screen shots or part numbers on a list before you arrive to not waste the staff's time as they are BUSY. I arrived and the parking lot wasn't very busy - good sign. There were only a couple of folks ahead of me, and the floor is clearly marked for physical distancing, and someone was at the door to direct guests. Staff were all super busy, and I went late at night to avoid people... the staff were cheerful, HELPFUL, and went to great lengths to find the borescope/endoscope camera I came for (the website said there were 8 in stock,) so it was just a matter of finding their hiding spot. It took two staff to locate it, and locate it they did. I felt safe, staff sanitized the PIN pad after every guest, and I witnessed frequent cleaning by all the staff at the registers. I like to shop local... a lot, and I want to keep my IT peeps fed and housed. I like having a local shop that I can return or exchange items if there's an issue, and Memory Express does that and more for my personal and work needs. Ordering online... you can do that too! They definitely ship, and I wouldn't hesitate except I needed it sooner than later to check my vent for birds/nests - yes it's November/December, but I don't want to block any feathered friends inside before putting on the screening! The only location offering Curbside right now is in Manitoba, however, with the upcoming new restrictions in Alberta, check with them on Monday...that may change!

BCOM responded quickly to emails during the pandemic when I needed to purchase chrome books to help…read moremake schooling at home a little easier on our kids. The staff were friendly, efficient, and professional. Very happy with our purchases :-)

BCOM is one of the first places I became acquainted with when I decided to migrate from the world…read moreof buying computers off the shelves of major stores, to custom-built boxes. It is not a place for a novice computer geek to go, however. When you walk through the doors, it is sort of assumed you already know what you are doing. While there is plenty of staff, they are not all that helpful. It is best to go there knowing what you need. Or, if you would prefer, you can buy one of BCOM's pre-built models, which kind of moots the point in coming here in my opinion. The prices for both complete systems and components are reasonable. However, there are other places in the city where you can go if you are looking for components with better service.

The Source really surprised me. I usually go straight to Best Buy for my electronics needs but I…read morehappened to be at Bonnie Doon Mall so I decided to check it out. I'm glad I did. it turns out that The Source does price matching! I love stores who do this! You are guaranteed a good price and if you do your homework, you can get the best prices out there. The staff was helpful also. I was looking for laptop speakers and they let me hook up my iPod so that I could get a sense of the quality of sound from each speaker system. That was very helpful. I also got a wireless router and they price matched it to a price I had seen it advertised at another store. I'll be going back to The Source. It was a good experience.

The source is a pretty cookie-cutter store, they are basically all the same but what sets them…read moreapart is really only the staff and the size of the store. This is probably one of their smaller stores so the amount of stock that they can display is limited but they do manage to fit a lot into the store. I have been to one of their larger stores at Southgate Mall and I can't say that I find that many more unique items there. The staff have always been helpful and present at this location. I had an office in the mall's professional centre so I would often pop-in whether I was really shopping or just passing the time. I always enjoy checking out what new gadgets and toys they have. If you are at Bonnie Doon Mall this is probably your best option for inexpensive electronics/computer needs.

Ghosted me. We messaged back and forth, then they disappeared. I can't recommend Nxt Door…read moreTechnology.

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OMG! So I got an IPad from Amazon back home in the US and I couldn't set it up on my own or…read morethrough the toll free Apple customer support. I decided take the IPad to an Apple Store in Edmonton at the Southgate mall. The staff was welcoming as soon as we walked in and handed us over to Page for help with the activation of the iPad. First of all, Page was very understanding and so helpful and so knowledgeable and so patient with us Senior Citizens. She definitely knows what she's doing and she is the best! I've been to Apple Stores back in the US but no one has been as helpful and friendly and technically knowledgeable as she is! Thanks, Page for the great service. And kudos to the Apple Store in Southgate Mall for having a great customer service!!! Highly recommended!

I went into the south Apple Store awhile back and bought a new phone, everything went great…read more . the next dat I got an alert on my telephone banking app that there was fraudulent charges on my account, I had so many purchases on my card from the Apple Store that they drained my account, 72 small purchases made by someone in the Apple Store , they just kept going until my account was empty . the thing is I was very careful about putting in my pins when anyone was close to me so I'm sure that they were able to get my numbers from the store security cameras.. the bank did refund my money and started an investigation into this, be very careful and don't trust anyone in the store and.change any passwords that may have been compromised during your visit

Never Shopping at Best Buy Again!…read more This was one of the worst online purchasing experiences I've ever dealt with, and it completely ruined what was meant to be a thoughtful Christmas gift. My sister, who lives in Chicago, attempted to purchase an item online from Best Buy's Edmonton location to be delivered to me. She entered her own billing information and my address as the shipping destination. Her credit card payment was explicitly rejected three times, and customer service later confirmed the rejection, stating it was due to the billing and shipping addresses not matching. Because of this, she abandoned the purchase and successfully ordered the same item from Walmart instead. Despite being told the payment had been rejected, Best Buy still charged her credit card anyway. When she contacted customer service, she was told I would need to refuse the delivery in order for the charge to be reversed. Over the next four days, Best Buy attempted delivery four separate times, each time insisting on a signature. I refused the delivery every single time. Over a week after the final delivery attempt, my sister checked her credit card statement and the charge still had not been refunded. Even worse, Best Buy claimed that the delivery had been "accepted," which is completely false. I would be very interested to see what proof or signature they believe they have. This situation turned what should have been a simple gift into an exhausting and frustrating ordeal. Between charging a card after a rejected payment, refusing to properly cancel the order, and falsely claiming delivery acceptance, this experience has permanently destroyed my trust in Best Buy. I will not be shopping here again, and I strongly advise others to be cautious.

Went to Best Buy today to get a game Our girl could not find…read moreit so another employee came over and started speaking their own language in front of us How Rude This is not how people should act at their place of employment especially in the service industry

I came to exchange my Apple phone case because it was peeling off, and I have a one-year warranty…read more However, they refused to help, explaining that they are not an Apple Store, even though they call themselves "Apple Experts." I spoke with the receptionist, who said she would contact upper management and get back to me, but I never received a call. A couple of days later, I stopped by again, this time asking to speak with a salesperson, as an Apple service technician had recommended it. As soon as I started to explain my issue, the salesperson immediately refused to send my case to Apple, claiming it would cost too much. He then began yelling at me very loudly, telling me to leave because it was "private property," and verbally abused me, calling me names. I was in shock and couldn't believe how aggressively he was acting. I honestly felt scared, as if he might even become physically abusive. His name is Mark Nelson, and his behavior was completely unprofessional, frightening, and unacceptable. I will never return to this store, and I cannot recommend it to anyone. It was rude and disturbing, and I feel it's important to report this so that it doesn't happen to anyone else. Please avoid this store.

I purchased a new iMac from WestWorld in Edmonton in 2020, only to later discover that the model…read morehad actually been manufactured in 2017 -- three years prior. This significantly reduced the lifespan of software support and performance, something I believe should've been clearly disclosed at the time of sale. When I brought this up, the store claimed they didn't know the model year, but as a certified Apple retailer, I find that extremely hard to believe. Most recently, I returned to the store on April 7, 2025, to have the iMac checked, already knowing (based on Apple's own diagnostic support) that the issues were related to its age. I explained this to both the service desk and to Jessica, who helped me when I picked it up. Her customer service was not professional -- she appeared frustrated with the number of customers waiting and did not speak kindly or respectfully to anyone at the desk. Jessica brought my computer out from the back carrying it in her hands, not in the box I had originally provided for protection. I immediately noticed a substance smeared on the screen. When I asked about it, she responded dismissively, saying it was from her hands, then casually sprayed Windex on a cloth and wiped the screen -- a method that is not recommended for Apple displays. I was shocked by the lack of care and attention shown to such an expensive piece of equipment. For a premium product and premium price, this experience has left me feeling completely misled and disappointed -- both with the product I received and the treatment I received from staff. Not what I'd expect from an Apple-certified store. Now, just five years later, I'm left needing to purchase a new computer -- something I wouldn't expect after investing in what I believed was a brand-new iMac. I highly recommend that anyone considering a purchase from this store ask for -- and receive written proof of -- the computer's manufacturing date before completing a sale. Don't assume what you're buying is current just because it's being sold as new

A pleasure to work with. Linda was professional and accommodating. The prices were very fair, as…read morewell.

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