Very pushy. They put out deals to try to get you in and are rude when you say no. Would not…read morerecommend this company. I never ended up using their service because the gentleman who I spoke with was incredibly rude.

Kind, helpful, and always had a smile...that's what kept me with this company. I would recommend…read morethem to a neighbor or friend.

Hands-down one of the best experiences had in a very long time with any local company or…read morecontractor. Patient, helpful, quality work, and very reasonable. Enjoying my new digital antenna and NO BILL - cut the cable and call Great Lakes Satellite!

From the owner: Directv, dish Network, and Exede Hi-Speed Internet. Serving Genesee County and surrounding area for…read more36 years.

Amazing service. They answered all my questions about Dish network and Directv. I even got a free…read moreinstall the next day. Highly recommend. Very experienced and professional.

From the owner: Direct Satellite Service Inc, serving the state of Michigan sInce 2010. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

All I want to do is cancel my service. They are impossible to reach by phone, as you are kept…read morewaiting on hold endlessly. Their chat line doesn't work either and can't be used for account cancellation or billing issues, etc. Plus you're expected to wait forever for a chat agent, too. This is basically zero customer service, but they want you to pay good money for their internet service. I guess my next step is to take legal action against Start and Telus (the new owner of Start) for negligent performance of duty and negligent infliction of mental and emotional distress (after all, isn't needless aggravation a form of mental distress?) No one should have to fight that hard or be forced to waste a lot of their valuable time just to get the most basic, essential customer service. If you're looking for an internet service provider, my only recommendation is to avoid Start if you can.

Abysmal customer support since Telus took over. I was with them 15 years and could not be more…read moredisappointed.

Spectrum Internet has been an awesome adventure for me. Upon moving to a small MI town, I learned…read moreif I bought a Samsung TV, I could eliminate Dish or Direct TV boxes, cords, charges, etc. I contacted Spectrum and it was so easy to set up. They sent me a modem and router and the needed cords and I set it up myself. I stream all my favorite platforms and don't have to pay for the 150 channels I don't watch. And what a savings! Way to go Spectrum! 5 ***** service when I had to call customer service for a quick question.

This location is a complete joke. There are plenty of employees here, and all I want to do is…read morereplace some equipment that tech support told me was too old and after some grid update is no longer going to work. This, is inconvenient, the absolutely ridiculous wait time, was frustrating, and what I saw unfold during my wait, was infuriating. I'll say, I know the general public is full of completely tech illiterate people who need the simplest things explained to them three or four times in increasing detail, and take forever because they have nothing better to do, but the employees are not helping. Every time the finish up with someone, they just stand there on their phone or disappear into the back. By my estimation, the average person has taken 10 - 15 minutes start to finish to "help", then there's another 10 - 15 minutes for the employee to call another name after that. They need a dedicated return equipment line. To the poor individual who replies to all of these reviews, I don't want to see your vapid and hopeless attempt at reconciliation, I don't have any social media, so I won't be DMing you anywhere. Your solution is making an appointment, but my Internet went down in the middle of the night and I had to work all day. If my equipment became outdated because of your update, I should be able to waltz in and have a new one reasonably quickly. I pay a lot of money for this often lackluster Internet service, because of course, they're the only game in town and can be as pathetic as they want. I highly recommend any possible competitors if they are available in your area. Spectrum, and charter before that have always been a blood sucking company only concerned with taking as much money from their customers as possible.