Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

This location is horrible. Every time I go in here for help I can never get it the same lady sends…read moreme out without solving my issues. If I've been a loyal customer for 6 years please act like it. I'm driving to Fayetteville Ga today for help, but live in Griffin! Explains a lot

Awesome experience, knowledgeable and nice staff. Answered all of my questions about a hotspot.read more

I installed the equipment myself and the app had easy to understand instructions to do so. So far…read moreit's been reliable and when it went out during a storm, they were pretty quick getting it started again. I've been happy with them. Paying the bill is simple on the app.

Avoid this Spectrum store at all costs. I went in for a routine equipment swap pre-arranged by…read moreSpectrum phone support, only to be met with relentless attitude and condescension from the clerk. When I explained support had placed a pickup order, she brushed me off saying, "it's just strange times." She made unprofessional remarks about my last name, gave snide responses when I asked simple questions about technician dispatches, and acted confused when I tried to return the broken gear support instructed me to drop off. Save yourself the headache--skip this store entirely and just have support mail your equipment or send a technician. A formal complaint has been filed, and if the visiting technician confirms their equipment came from this store, a second complaint will be submitted for blatant dishonesty.

Finding Free Filtering was a blessing to my family as I could not find a parental internet filter…read morethat I was satisfied with. Most of the ones on the market have very mixed reviews, and I wanted to make sure all of our bases were covered with keeping bad sites out of our home. For several months we tried the free version which was great, but we needed more options. The Premium Free Filtering allows us to look at analyticals, and it also has a white list and black list which is very helpful. The founder, Michael, was nice enough to help me get everything set up correctly on our router and computers. Now we have more peace knowing that a Christian internet filter is on all of our computers in our home.

From the owner: Get FREE internet filtering for home Wi-Fi, based on traditional Christian values. Make a simple…read moreadjustment to your router’s DNS settings, and any device connected to Wi-Fi will be filtered from evil content automatically. We provide paid remote Expert Setup over Zoom, plus the ability to filters devices when away from Wi-Fi, with our Premium membership.

We ordered Dish tv The installer arrived and told us they didn't have the service we were…read morepromised on the phone. He installed and told us he didn't know anything about MLB channel. He also did not explain about the remote. The tv screen froze and bounced. We called 2 times and were put on hold. Day number 3, I called to cancel service they informed me that I owed them $480. I'm still fighting them. Don't use Dish they are crooks

We called because dish raised its rate on a satellite dish service we gave at hunting property…read more They agreed to lower the bill for a 2 year period. After 3 months, the bill increased to higher than what we were paying before we called. We canceled our dish service due to false and misleading information. They said we would owe $399 for the remaining "contract". Not sure if it's 3rd party companies or if Dish is that deceptive but beware of the lies and charges the company attempts to tell and charge. Totally took advantage of us after 25 years of paying them.

David Blane very helpful. Respectful, resolved my issues. Quick to help. Fast resolution.read more

This company is a ripoff. Terrible customer service. The system goes down, with no fixes. They're…read moreoverpriced for what you get, and there's a $50 cancellation fee, no matter how long you've fulfilled your contract. They stretch you out, making the cancellation process ambiguous, and promising a call back to affirm the cancel, but the call doesn't come.

He did a great job going around my house and figuring out the best setup. Ended installing antenna…read morein attic and it works really well and it was very cost effective.

We lost TV signal this morning...so i did the old crawl around the attic for the antenna connection…read morecheck and the crawl space for the power splitter and all looked normal. Luckily our modem/router input had been rerouted around the splitter so it was still up. I did some looking around and found ADTV and figured to give them a call on a Saturday afternoon no less...figure the odds of getting someone knowledgeable. Blessed by the Universe...Ed answers the phone and we chat for at least an hour...most impressive is all i can say. He guessed the powered splitter was capoot...i was skeptical since the green light was still on. There was an old manual splitter...Ed suggested rerouting the antenna then connect a TV and try the auto signal search feature...98 channels found....yeah man. So i am connecting the other 2 TVs and we are set.