Great service from Devin Hill. He was patient, thoughtful, and clear. The showroom is clean! Enough…read moreemployees to help all of us.

Everything!!! Cable continually glitches or doesn't work at all. Bought a phone and service. Phone…read morewouldn't work. Took it in 3-4 times and said they couldn't fix it. Last time I went my daughter was very ill in hospital. Told them I had to have a working phone for that reason; they just laughed. Now I noticed that spectrum has been charging my account monthly for a tablet and it's service. I don't have a tablet nor have used a tablet. Inorder to cancel that I was required to pay off the tablet and 1 more monthly payment. After letting them know again I don't have one, they just wouldn't cancel until they got $93 more from me. So I paid Inorder to have spectrum outta my life. I was transferred to cancelation dept.. They won't cancel because I don't have the info off this imaginary tablet. What the ...

This service provider .. stinks. Their service is up and down at our home like a Duncan Yo-yo …read more. their customer service is worse and is a living train wreck going backwards. Run from their service if at all possible !

East TN Photo and Media...one of the best photographers I have ever worked with. Robin is easy to…read moreget along with and her photographic work is amazing! Get your frames ready, as each shot will be worthy of hanging on your wall. SMILE

We had Spectrum for years with very few problems, then we moved to Kingsport and it has been a…read morecircus. First they sent us a modem we didn't need and then wanted us to give them the modem we purchased in exchange. We finally got that straightened out. Then we lost our Internet service because we were told our modem was too old for them to ping. Next we were sent a bill for equipment we didn't return after we were specifically told they did not want their the equipment for their old service back. It had been sitting in our garage for nearly 20 years. Next we relented and agreed to use their modem which it was supposed to activate using the Spectrum app, which of course it does not so in the last three days we have had to call technical support twice and have them get things working. Today it took approximately 45 minutes for the tech to get us back online. The single good thing about Spectrum is once you finally get through the techs on the phone are great. They are extremely patient and give clear instructions. so in the end I guess Spectrum's clown show at least gave us a chance to experience good tech support! The single thing I would suggest is not to waste time with Spectrum's online chats and chat bot responses. They are redundant and circular. Call them on the phone. PS. You will need your account number and security code.

The complex where we live signed a Bulk TV/Internet contract with Spectrum and the TV and…read moreespecially the Wi-Fi service is exceptional and our bill went from $152 per month to $75 per month and the $75 is paid with our rent

The price keeps going up, & now we're up to '5G' but it's the same old speed. Very expensive for…read moremediocre connection & speed. Plus channels still lock up, no matter what "speed" they claim.

Their internet can't handle multiple devices hooked to it. We have 4 tvs an 3 phones an wifi…read moredoesn't work alot, especially if you stream movies. Just sits an spins. You have to pay for most of their channels. Unlike Comcast which gives you like hallmark, discovery, disney, with spectrum you have to pay for each of those separately. Overpriced.

I'm not surprised at all that this place has such terrible reviews. I just moved here and my…read morelandlord has Spectrum I really don't wanna have spectrum because I had it in California and their service is shitty. So I called Spectrum to set up service and they told me that I just have to say that I rent a room and I need a new connection. I told the guy on the phone when I called Spectrum, I want strictly Internet I'm not going to change my phone nor am I going to buy TV. I told him if he kept going on and on I was gonna hang up on him and that's exactly what I did. So I came here in person and told them what I was told, that I would just have to get my own connection And that I would have it set up as I rent a room. She said no you can't make any changes to the account because you're not the account holder. I explained to her that I have nothing to do with my landlord and I would need a new connection. I don't pay his bills he doesn't pay my bills and we are not affiliated. I said that I need a new connection as in a new router. She said she can't do that unless my landlord comes in person with his ID. Screw that. I told her that she should call someone higher than her to verify that this is what I was told and she said she can't do it.

I switched from AT&t to spectrum for a total of one month. I tried to pay my bill multiple times…read morethrough the app and it could never find my bill. Called them multiple times and got to run around constantly. Got notifications saying that my bill needed to be paid and still was not allowed to pay it on the app. Still got to run around when I called. Need to say I'm taking their equipment back and going back to AT&t and I would advise the same for anyone that's thinking about spectrum

This company has ZERO customer service. My internet and cable went out on a Monday and they could…read morenot send anyone to restore my service until Friday. They seemed to think that this delay was just fine. Needless to say I switched to another provider. After 40 days post cancellation I still have a credit balance with Xfinity. I called them. Even though I always paid my bill with real money, I am told my refund, if or when it gets here, will be in the form of a "gift card". These people are the most arrogant people I have ever dealt with. They do not know the meaning of Customer Service.

Set up an in person appointment to review our current account, was handed off to a customer service…read morerep, Ernie Berry. He was very helpful explaining all of our options with internet , and was able to transfer our cell phone service from another large carrier and saved us about $200 a month. Did not have much luck doing business over the phone or through the app, but in person was awesome!!!

I'd merely grant this location as average. It really just depends who you get here as some of the…read morestaff is very helpful and other's seem to be bothered by your presence. The Johnson City store seems to be more friendly and helpful with customers.

Obtained our two I-Phones from Verizon on-line (not through the store) to avoid having our internet…read morecosts rise; and then went to this store, paid $60 per phone to have a screen protector put on. The "clerk" took our phones, put the protector on, and charged us. we got a receipt but he said NOTHING about having the "call to establish the warrant - or "register" etx." One year is not up; so I returned today to get a new screen protector and it should have been covered. the manager asked if we "registered" it - well A. MY RECEIPT says nothing about that; the clerk said nothing about that - apparently a receipt is not enough. It is a "gottcha" - they wanted another $60 bucks. I just went to the best kept store in town - The Battery Store and they did a fantastic job for $15.00. Verizon store is always "No Can Do" - very consistent poor service.

I don't know the full lay of the land for a spectrum account because I live in a development that…read morehas a bulk account with spectrum. That service is not good and I don't think it has anything to do with the spectrum people but the development that I live in. I had to add a Bunch of other channels to augment my communities account and for that I have received great help in managing Kathy Moore at store 5666 on Tunnel Road in Asheville, made great headway to help me understand how to get the best experience from my account. I really appreciate that kind of personalized service and for that I give her four stars.

I went in because my phone wouldn't charge, after speaking with the Asst.Mgr, I bought a new…read morephone,everything was transferred over & the lady was extremely nice & helpful. I went back the next morning because the FB page that was coming up was an old one that hasn't been used in years & my old phone had all my passwords stored but couldn't charge. The woman(Darlene,I think that's her name), was extremely RUDE,rolling her eyes,making smart remarks, all because I asked her to recharge my old phone,telling me to go buy a battery,that she couldn't recharge the old phone I explained to her that the Asst.Mgr had charged my old phone the day before,so why couldn't she? Her response was that it was a waste of time,then called her Asst.Mgr,"Wonder Woman" which was rude as well. I don't know who the MGR is,but this woman does NOT need to be working with the public! Then,as I was leaving,she said," I know you're mad,but you have a good day", then smiled & rolled her eyes.i told her," You shouldn't be acting like this to a customer who just bought a phone & you should be ashamed of how you have acted ", she just kept smiling as I left I will NEVER let this evil person wait on me again & management needs to get her straight or fire her!

I mean, does anyone like spectrum? They're predatory business practices is why people leave them…read more They do not honor contracts or pricing. You have to call and spend an hour on the phone to fix it which they count on you not doing. Just go with brightridge.

In the interest of fairness and transparency, I'm disclosing that the issue was resolved after 8…read moredays and additional phone calls by me since my last review. I was offered a modest credit but given the time I spent chasing this down, I remain unsatisfied as a customer and will pursue with the appropriate regulatory and consumer agencies. Also, I'm looking at recommendations for other phone providers.

They have monopolized the area and gave up giving value to their service. Now they treat like they…read moreown you. Price keeps going up without reason. Customer counter will not reveal their names, contact information, confirmation receipts, just give a promise that the service will work. When it fails it fails, you wait. If you like being lied to ,,,this is your company.

The staff was so helpful with changing my service It was much easier than I thought it would beread more