Their thieves. Demanding money $287 for larger package just…read morebecause I wanted to add NBC CBS ABC & PBS. See my very long post here on yelp. They are still after me for something sInce July. I NEVER ASKED FOR OR WANTED, NEVER KNEW ABOUT. NEVER APPROVED. FOR $287. I saw that when I got home that day so I disconnected the two boxes took them back the next day. Was told no need to bring cables or control. See longer post earlier in yrlp.

BEWARE of the scammers from Optimum in Eureka CA. They come to your door with a lot of BS. The…read morescammer I opened my door to, Gregory Daniels, Residential Account Executive, representing Optimum in Eureka CA. Sold me a special on Internet. $25.00 dollars a month, for 5 years!! If it's too good to be true!!!!!! So I was sucked in, even though my gut told me, " NO!!!!! ". I didn't listen I gave Gregory Daniels all my bank information.....I paid $25.00 dollars for the first month. The " GUY " came out and set up the modem. Next thing I know, I got a bill for $14.17 dollars in my email, for the first month. $54.+ dollars for the second month!!!!!!!!! I took the modem and cords down to Optimum on Monday, May 25th and had the service disconnected. Optimum took the $14 dollars out of my bank account!!!!! Forgot to say, service was set up in April. I cancelled the required auto pay and deleted my bank information from the Optimum website. BEWARE of people like GREGORY DANIELS coming to your door. IN TRUTH AND HONESTY WANDA WATERS

Very kind people! Helped with my tv and walked me through when I lost service! Didn't think I could…read moremanage and they knew my stress level and anxiety over the whole ordeal! Thank you!

Felt like service price had become excessive, and discovered that I was paying about $50.00 per…read moremonth more than their current price for their highest package price. I cancelled service on 4/8, as of 5/31 I'm still waiting for my credit refund I was told would be two to three weeks. Told me today It will be received within...two to three weeks. I plan to file in court.

First time I went in with my husband and there was one service person chatting with a friend. We…read morelooked around, interested in trading up on the phone we had. We looked and looked, shelves pretty much empty. He never asked us if we needed help, so after half an hour, we just left. Since then my husband has passed. His cell phone with $110 a month service for just two phones, was not holding a charge. So I purchased a used phone on eBay in exc. condition, recent model. I called to see if they could help me set it up. They said no because my husband's name was on the account. No amount of ID would be acceptable. I was told to contact his daughter to ask if she could update the name, authorize me to be the other user. I asked if they could set me up with a new iPhone 17 Pro no charge, and they said yes. But, when I asked if they could set up the number and move over the contacts, they sent me to another place in town that will charge me. They said they did not do any set ups at all at their store. For $110 a month when other carriers charge as little as $15-30 a month. They should offer customer service because there's no other reason to use them. If it were up to me, I would drop them right now.

Helpful staff and didn't have to wait long for service. I had to order my new phone but was able to…read moreget accessories there.

Robert solved our wifi problem and saved us money! He has taken care of us for 15 years! Happy…read morecustomersJerry and Kristi Perry

I live in Willow Creek, CA. After checking out several providers, I called ViaSat, Access…read moreUniversal. I spoke with Rob, the owner, who called me back immediately. He patiently explained all the details of what to expect from his company. He quoted me a very good price for service and setup. Seeing there was another setup near me the next day, he offered to install my system at that time. Within 24 hours I had a fully functional internet connect with a very strong satellite signal. Rob is a great guy and very easy going so he continued to answer all of my concerns, thoroughly and patiently while his polite young son played with my small dog in the yard. In a short time, it was all up and running perfectly! I highly recommend Rob and his company for prompt excellent service!

Having an incredible horrible experience with this company. They installed a dish on one of our…read morerentals WITHOUT our authorization and will not forward a copy of the authorization (which we supposedly signed) to us without legal action! Future rental contracts will forbid use of this company, and I will spread the word about how unprofessional this company is after over an hour on the phone! Legal action, here we come! Prepare to pay our attorney feed AND the roofer who will need to repair the damages!

My final F you to AT&T before I switch back to T Mobile I was told there services were better and…read morecheaper clearly it's worse and more expensive. I play lost of Video games so I'm kind of a nerd and AT&Ts internet doesn't even meet AVERAGE internet requirements it's insaine, I also live rite next to a 5G tower and it does nothing AT&T is garbage stay with your plan

If you move to Humboldt County, please **do not** under any circumstances sign-up for AT&T…read moreinternet. After I moved up here everyone informed me that Suddenlink is the best (and it seems to be cheaper, though they have bad yelp reviews, too)--I wish I had known that to begin with. After paying AT&T $100 for installation, my internet does not work properly--it cuts in and out constantly, making it impossible to stream TV shows, movies or do anything that requires a reliable connection. After many calls, AT&T sent several people out to fix my service, all of which had different answers to solving the problem, but after five attempts (all of which required me to stay home from work) none succeeded. One technician was supposed to show up between 2-4pm, but didn't get to my place until 6pm--I guess I didn't need to miss work that day. After three months of trying to resolve the issue, I called to cancel my contract and was put on hold for an hour. For some reason I was under the assumption that they would release me from my contract considering the great lengths I'd undertaken for reliable internet--it's not my job after all. When I finally got through to someone she was so unbelievably rude (providing the worst customer service I've experienced in my life) and informed me that even though my internet isn't working properly, they will not release me from my contract and will retain the $100 deposit. I asked to speak to a manager, she said she was one. Not only that, but she told me that they had few notes from the technicians who visited my house. One wrote that he had moved my modem to another room as per my request, which didn't happen--he replaced what he said was a malfunctioning modem, which he blamed as the source of the problem, and it stayed in the same room. Apparently the last technician, who informed me that he fixed the problem (and didn't), just didn't make any notes of his visit at all. Neither did the person who he sent the following day to fix something outside that he blamed as the problem's source. I have been traveling during the weekends and haven't been able to take additional days off of work to have a technician come look at it again, and so I'm still having the same issues. Basically, I'm just using my phone as a hotspot connection (which remarkably works better!) to do everything, so I'm paying AT&T for nothing. This is a long rant, but I'm livid--normally I log into Yelp to write positive reviews, but AT&T's "service" is beyond the pale.

The Crescent City, CA location is closed the nearest office is in Grants Pass, OR. Giving a 2 star…read morebecause: internet service is slow, they use Verizon for their cell service which doesn't have good coverage in our area, and they are the most expensive.

Horrible company! Next to Frontier, the worst service provider on the west coast. They raise rates…read morewith no notice, give zero leeway on any late payment and now they switch your landline phone number with no notice and don't tell you or give a credit. Internet is below average for speed, even the high price pkg. Don't use them!

Everything going fine after a month. They're a little pricey but the service is pretty good…read more Hmm having trouble getting a 'perk they offer to new customers! They can't seem to install FOX ONE! Sad I wanted it to watch the World Series! Missed the whole series! I went through hell for many hours on the phone with people who spoke broken English! STILL don't have FOX ONE and it's been two months now.

This location is always busy but I've been there twice in the last week and was greeted with a…read moresmile. My wife needed to start a business line and we both needed to upgrade our phones. Chris helped us out and we were in and out in just about an hour. Not bad with no appointment and a line out the door (figuratively). Thanks for the help.