Mark was amazing. I originally called and did all my setup online, but some mailing issues came up…read moreand I had to go to a physical store. The online services signed me up for things I didn't ask for and Mark was extremely helpful and professional with getting me exactly what I wanted.

This company makes cancelling an absolute nightmare. I'm writing this from inside the store where I…read morehave to needlessly wait in line to return my equipment after cancelling service. This is crazy. The phone call to cancel took about 45 min - the poor rep was required to hit me with all sorts of promotional BS before cancelling, I asked him and he admitted it! I already have fiber - nothing can be done to save my business. At that point they're just trying to make it difficult. This entire process is by design, time-consuming and difficult. I'm waiting just to have a barcode reader scan my stuff - and they make me wait so that this person can again attempt to hit me with a sales pitch. I arrived at 12:35pm - Will update once I get through the line.

Tried to buy a phone to replace a failing one from Verizon store in Cheyenne, Dell Range. They…read morerefused saying I needed to sign up for a contract though my household has been with Verizon for well over 15 year. (Prepaid/month to month). (The replacement phone would still be on Verizon as a carrier). I was able to buy a phone last year from the same store full price, same prepaid situation. I then went to the second Verizon on Lincolnway. The salesperson was helpful and I would have not had a problem buying a phone from them. Unfortunately, they didn't have the model I wanted but they were trying. Great customer service on Lincolnway. Dell Range, they were more interested in increasing their "Contract" numbers. I ended up purchasing the model I wanted from everyone's fav online store. So, Dell Range Verizon, you lost $$.

Bad bad manager! The other day you made things worse…read more Kick me out of your store for being mad about your staff trying to sell an 86 yr old senior a 800 dollar phone. Who knows if the work on commission or not. Nobody at Vzw knows. So if no commission why would your DEI employee do such a thing? Why double her bill? Every body knows vzw gouges it's customers. The mgr escalated the situation. Had to show off fir his DEI girlfriend. I've been in that store twice in 15 years so who cares? I'll go in there next year and it will be a entire new staff and mgr.

When we first moved to our neighborhood cable was not available in my neighborhood. I contacted…read morethe other two options for tv and internet and decided to go with DISH. HUGE MISTAKE!!!!! They greatly misrepresented there internet service by telling me about all the wonderful features I would be access, the fast speeds, etc. while downplaying that it is basically a data package. I had heard that their customer service was bad and that is a gross exaggeration. If ever faced with a choice like this again I would do without TV and internet than deal with DISH again.

So....went to sign up and bundle with our internet... What…read morethe lady put in writing and what it ended up being were two different things . It ended up not being a good deal. What she quoted was as not what we got. Just pay better attention as I believe they are typical salesmen and only care about the bottom line .

I'm sorry I ever signed up for Spectrum. I have 2 TVs, Spectrum only supported one, unless I bought…read morean add on! I sign up on line and nothing was said regarding the number of TVs. The person that signed me up insisted that new install comes with a new phone. I told her I didn't want it. They sent one anyway. When I took all of the equipment back to the office they refused to take the phone as I didn't have the box it came in. After speaking with the clerk he said "this happens all the time"! My credit card has been charged for a phone I don't want, I won't use and Spectrum continues to bill! What a rip off!

I was so excited for this internet. I am not an ex comcast employee like some might say below. I am…read morea normal Fort Collins resident. We pay for a gig 1000 and are getting about 90 to 80 upload and download speed, even hardwired in. We have been going back and forth with customer service and technicians at our house. Every time we try to escalate to a supervisor or manager, we are told no one is there that can help us and they will call us. We still have not gotten a call. There are two of us in the house that work from home, this is literally our lively hood. We had an appointment for another tech to come to our place, and they canceled it without telling us. They sent an email after they were supposed to be here. They don't really seem to care about customer service at all.

I feel like a lot of these reviews are written by Comcast employees. We switched from Comcast…read morecable to Connexion and there's simply no comparison: despite similar advertised upload/download speeds, Connexion is objectively faster and lower-latency than the Comcast connection while being similarly-priced. The static IP option is just $20/month more, whereas we would have to shell out for the Comcast business plan. Upload speeds on Connexion are like, 5x what they are on Comcast.