helpful salesman. He helped me what car I wanted. I will recommend him to my relatives to look for…read morehim. For buying new car.

Had an amazing experience here with Rudy! Thank you to him for the service and kindness, very happy…read morewith my purchase.

I usually don't take the time to write reviews, as many don't unless they want to complain about…read moresomething...lol! But I really felt I needed to express my gratitude to Luis, the service consultant at Caruso. He was kind, knowledgeable and I was very impressed with the service to make sure I made it home safe and kept updated with video on the progress of my vehicle with the process, through completion. Was very impressed, would highly recommend!

Let's be honest -- car buying isn't for the faint of heart. There were a few moments of anxiety…read morealong the way, but that's just part of the process. I was searching for a specific Mazda 3, and while it wasn't the exact trim I originally had in mind, it was the color I couldn't find anywhere within 100 miles. That alone felt like a win. Was the experience perfectly smooth? Not entirely. The car business is definitely a game, and if you're not 100% fluent in it, you feel that. But I went in knowing that, and I can respect the hustle. At the end of the day, I drove off in the car I wanted -- and I'm genuinely happy with it. Ridwan, thank you for taking the time to walk me through all the features before I left the lot. That extra effort made a difference. Appreciate the team here!

Recently purchased a used car from this dealership. The sales team did their best to sell us on…read moredealership add ons, which we declined. Experience was overall good, car is in great shape. They did a solid inspection, and sold me a good car. The main reason for the 5 star review is the service post-sale. The Sales Manager Eman went above and beyond to provide excellent service and a good experience. He spent a lot of time educating me on the features, and even included an additional item for the car which really went a long way and made me feel great about being a customer. I recommend this dealership. Every dealership tries to get you for add ons so i'd recommend asking about it up front so there aren't any surprises at moment of purchase.

Poor service I shouldn't be surprised but even after…read morenegotiating a deal over the phone and having them agree they changed the deal when I went onsite. I should've know better than to expect transparency or an easy transaction.

I had a great experience purchasing a vehicle from Cabe Toyota. Felishea is the epitome of…read moreoutstanding customer service and sales. She was an absolute superstar. I haven't purchased a new vehicle in about six years, so I had quite a few concerns going into the process, but she made everything feel seamless and stress-free. What stood out most to me was that I had never owned -- or even seriously considered -- a Toyota before. I've always been loyal to Nissan, along with the unfortunate mistake of owning two Chevrolets. Felishea was patient, kind, and incredibly knowledgeable when presenting information about the vehicle. She took the time to answer my questions thoroughly and made me feel completely at ease throughout the entire process. I would highly recommend her to anyone looking for quality service and a genuinely positive car-buying experience. I'd also like to recognize Dewayne in Finance for going above and beyond to ensure I understood everything in front of me. He provided exceptional service and made the financing process easy to follow. This dealership truly delivers first-class service. I honestly don't see myself going anywhere else in the future!

We had a great experience working with Tara at Cabe Toyota from start to finish…read more We first met Tara in November to talk through ordering a Grand Highlander, and she immediately stood out for being responsive, straightforward, and never pushy. She kept us updated throughout the process, and our car arrived right on schedule in March. Going into delivery day, I was honestly prepared for the typical dealership experience where you have to say no over and over to extended warranties and add-ons. Fortunately, that wasn't the case at all. The whole process was smooth, fast, and very respectful. Angel, the finance manager, was a pleasure to work with. He was efficient, professional, and didn't feel predatory or salesy, which we really appreciated. They also gave us a fair deal on our trade-in for my beloved 11-year-old Prius which made the transition feel a lot easier. Overall, everything felt transparent and low stress. We're very happy with our new Grand Highlander and would absolutely recommend Tara and the team at Cabe Toyota.

I called while already driving here, they got me an appointment for 9am this morning. I arrive,…read moreeveryone is so kind, and they fixed my issue within 10 minutes! I believe the person I worked with name is Ricardo, he was so kind and knowledgeable, I'll be back, thank you! They fixed my push to start in like 30 seconds flat

If you are planning to buy a car here, be extremely careful. I did my homework, negotiated ahead of…read moretime, and had an explicit agreement on the final price via text message with the sales staff before I ever set foot in the dealership. When it came time to sign the actual contract, everything changed. They suddenly started tacking on thousands of dollars in fees that were never mentioned during our text negotiations. When I called them out on it, they just used classic, greasy **"snake oil" sales tactics** to say it was required. **Bottom line:** Any agreement means absolutely nothing to the sales staff at Mercedes-Benz of Long Beach. They will look you in the eye, promise you a price to get you through the door, and then try to slide extra fees past you at the finish line. Save yourself the headache, the wasted time, and the disrespect. Go to a dealership that actually values transparency and keeps their word.

I have left other BMW dealerships in the LA area frustrated, sometimes wondering if I might be…read moregetting scammed. That history is the context for what I am about to say. I now drive 45 minutes to an hour from Los Feliz, past closer options, specifically to work with Miguel Torres in Service and Melody Svang in Sales. The unease I have come to associate with dealerships does not exist here. They are transparent, genuinely hospitable, and treat the interaction like a relationship rather than a close. It is a meaningful contrast, and it has entirely changed where I will take my car. If you're wondering where to begin, please write these names down and make an appointment to see Miguel in Service and Melody in Sales.

I've had such a great experience bringing my car to the dealership for service. This is my second…read moreBMW, and while I know maintenance can be expensive, the level of care and professionalism here makes it absolutely worth it. The drive and handling is so smooth on these cars. The service department is incredibly friendly and welcoming--I've gotten to know several team members like Gilbert, Josh, and John (Rental), and they always go out of their way to make the experience smooth and stress-free. It really feels like they value their customers and take pride in what they do. Everything is handled conveniently and efficiently, and I trust them completely with my car. I wouldn't take my vehicle anywhere else. Highly recommend to anyone looking for top-notch service and a team that genuinely cares!

I had an excellent experience at this Toyota dealership. From the moment I walked in, the staff was…read morewelcoming, professional, and genuinely focused on helping me. They took the time to answer all my questions without any pressure, which made the whole process feel comfortable and stress-free. The sales team was knowledgeable and transparent, and they made sure I understood every step, from selecting the right vehicle to finalizing the paperwork. The service was efficient, and I truly appreciated how smooth everything went. Overall, I'm very satisfied with my experience and would highly recommend this dealership to anyone looking for great customer service and a hassle-free car buying experience. Special shoutout to Sir Jojo and Sir Jay for making it possible. I know getting the car that i want is a little too much to handle right now. Thank you very much guys!

Arvin is such a pleasure to work with. He is the best and really knows his stuff. He worked with me…read moreeven though I have not so great credit and no down payment and even with that I have great monthly payments. Thanx Arvin!

I've bought used cars my whole life and had mixed experiences, some included ending up in small…read moreclaims court. But this experience at Long Beach BMW was one of the smoothest and stress-free experiences I've had so far. I was purchasing a used vehicle that wasn't a BMW, so I was doubtful that I would get the time of day from any rep that day. But Patricia, AJ, and Andy were so professional and kind without being pushy. The sticker price was aggressive as well, so although they couldn't budge too much on the price I was very pleased with the deal I got ;) Coupled with a 4yr/48k mile service contract, me and my wife feel that we received a great deal. I will definitely consider purchasing another vehicle from this dealer. 5 star service, 5 star deal, 5 star experience.

I purchased a 2021 7 Series from this group. Naturally, the Sales Department were attentive as they…read moreare there to make the sale. However, the remaining portion of the dealership does not care about you. I should have paid attention to the fact that there were several people in the waiting room waiting on their cars to be serviced. And when I asked about the lower rating the dealership has online, they said it was due to the Service Department. Well, I live out of town and will be getting my car serviced in Bakersfield, so the service department does not matter to me. NOTE: It took them well over a month and many follow up calls to get me the second key to our Certified BMW, which I learned later was supposed to be given at the time of sale when it is a CPO (Certified Pre Owned) sale. Now that I have had the car a couple of years, things change and I traded it in for a brand-new car. In doing so, I have this Unlimited Miles Warranty that has 2.5 years remaining on it. I called BMW to see about having the remaining amount prorated back to me in a credit. They said that I needed to speak with Long Beach BMW where I Purchased the car, Finance Department to receive this credit. I have called this dealership 15-20 times now. NEVER a return call. How Rude right? So when it comes to making the sale, they are all about you and making that money. But when it comes to service, they have obvious issues and especially when seeking to speak to them after the sale, they have no interest in speaking with you since that would involve refunding you a balance they you deserve. They are just there to make money. Don't let them fool you into thinking that they are a Service Oriented Provider. BMW makes a Nice Car. There are Plenty of Dealerships that will sell you one. You may want to look for options at dealerships other than Long Beach BMW.