The staff went to incredible lengths to help me get into the apartment while I was in the midst of…read morea move from Illinois to North Carolina. They saved the apartment longer than they needed and gave me one of the recently updated apartments with the lovely kitchen and laminate floors. In addition, the whole staff is always friendly, have frequent community events, and use social media and email to let us know about these events and happenings. Anytime I have had a maintenance issue, it was taken care of within 24 hours or less. I'm very happy with my apartment and the staff.

The gym AC heaters are still not working nor the ventilators in the bathrooms…read moreThe bathroom smells disgusting and when I looked into the toilet it's not even clean . It's so much in- hygienic to have a place in this situation The toilet was not even flushed One of the Gym treadmill has been out for more than 2 years and has not been taken care yet Hope these things are taken care on priority . The play area nor the swimming pool nor the gym is maintained for which every holder is been charged $5 every month

Roaches Roaches Roaches! Enough said. Not to mention that you keep telling them that their terminex…read moreguys visits are doing nothing.

The recent management changes and the technicians for appliances strive only for maintaining old…read moreunworking machines rather than fixing it permanently or replacing it..the existing residents do get nothing except ending with raising incident tickets every other day for some issues at the apartments.. this place has become unfit to live recently except that spacious flats and high raise ceilings..

We've been here for a year, and we are now moving to another state for work. We didn't realize what…read morea great place the Lofts are until we started looking at other places. I would say this is the nicest place in the area and, given how nice it is, it is pretty affordable. Pros: - Right on Lake Crabtree and the Greenway - A short walk to Umstead State Park - Close to airport, freeway, etc. without feeling too close - Excellent gym is included in rent - Sophisticated clubhouse and common areas (more so than any other apartments I've been to) - Nice pool - Staff is very friendly and accommodating - The one maintenance issue that came up (broken light fixture, our bad) was fixed within an hour. - Pretty quite place - we rarely hear neighbors, and we've never had noise issues, etc. Cons: There really aren't too many downsides here... - Depending on where your apartment is, taking the garbage out can be a bit of a hike We've been entirely happy with our stay, and would recommend the Lofts to anyone looking for an apartment in the Cary/Morrisville area.

real gross place. office staff is really bad. I feel bad my grandson has to live there I'm until…read morehis university summer school is over with.

Not only did water leak through my ceiling anytime they would power wash the hallways, now I am…read moredealing with trying to fix my credit report after I paid my final charge upon move out and was erroneously sent to collections with no letter or notice which I am dealing with almost a year later. My credit is now damaged which collections said it could take months to resolve and I am stuck trying to fix it when they made the mistake. Please beware renting from here.

I really like this apartment complex. The leasing agents are all extremely friendly, my neighbors…read moreare very welcoming, and all the amenities (gym, packaging room, valet trash, game room, work space) are all very nice. It is also located near grocery stores, has a trail near which I love, and the hallways and parking lot rarely are dirty from what I've seen at building 2. The only complaint I would have is the fact that my toilet water flow is very low and takes a couple of flushes get things down which can get annoying. Other than that I love living here!

I toured this place, and we ended up going with a different place, but this was our next in line. I…read moretoured like 20 places and had many questions as I was relocating from NY. I would say 75% of the time, I was able to reach someone with the first call. They did always call back. A lot of places I toured the communication was not as good. I would give them a 7 out of 10 fpr communication. The place was very nice but parking seemed to be a challenge.

This community is heading down hill fast. Most of the tenants are good neighbors, but there are…read moremore coming in that are not. People speed in the parking lot, cars get broken into regularly, and the lighting in the parking lot has been out for a long time. It's almost pitch black at night and feels unsafe. The manager seems more focused on events and sending out emails than taking steps to address the real problems with the community. Often, there is a smell of cigarettes and weed around the community.

From the moment i first signed up till my move-out i found the staff to be extremely warm and…read morewelcoming! The units were tastefully done and the property included an EV charging station, and i have one, was super convenient. Pool area, so nicely done, made long summer days a delight! I woukd absolutely give it 10 stars were they available! It is typically the staff that can give an apartment complex either the death knell or a super recommend and this staff is the latter in spades!!!

Great community!! Excellent customer service, kind and attentive staff , clean common areas, very…read moreresponsive!!!! Also, we love Amy and the Gabbys!!!!

I would NOT recommend living here!!…read more Beware of the hidden lease termination charges -- they are not clearly mentioned in the lease, and no documentation is provided to justify them. We had to live for nearly a month in the middle of summer without proper air conditioning, and the only "solution" offered was a small, noisy portable AC. No compensation was provided for this major inconvenience. After move-out, they added unjustified cleaning and painting charges without any proof of damage. The garage is always dirty and sticky, and the garbage collection area is constantly littered. I honestly don't know what part of "luxury" applies to these so-called "luxury" apartments. Some of the office staff members are genuinely helpful, but they have no authority to make decisions about fees. The financial team, on the other hand, is arrogant and completely unhelpful.

Sasha is a great maintenance supervisor He's always prompt…read moreto help and provide a solution quick he could today and anytime that I request a maintenance intervention.

The managers are awful, everyone who works in the office on the property is awful. Be aware they…read morewill try to steal your deposit!!! Keep a copy of your lease. They have no idea how to treat the public. The guy in the office yelled at me and talked over me when I was attempting to have a civil conversation about my mother leaving the property. There definitely are roaches - be aware. I hope they all get what they deserve.

BEFORE YOU MOVE HERE YOU NEED TO READ THIS!!! (ROACH INFESTED APARTMENTS SEE PHOTOS) (NO AC FOR…read moreMONTHS) THE ROACHES AREN'T WORTH ANY SPECIAL THEY OFFER. I toured an apartment with "Tracie" at the time she advised the apartment I was moving in wasn't ready but I could view the same layout. They were still "working" on my unit and I absolutely just couldn't see it. I toured the layout and signed a lease. DAY OF when I came to get keys that morning they advised unit WASNT ready even asked if I could come another day.. I advised I already rented truck hired movers and cannot change but agreed to come later as they were still "working" on home .. a little after 4pm I finally get a call it's ready.. as I was moving in I noticed a strong smell I never smelled before .. I assumed it was paint but later realized the place was sprayed HEAVILY with bug spray. I started noticing bugs on walls soon after that SAME DAY .. as the tv mount guy mounted TVs there were bugs crawling from my EMPTY closet.. as I start to open the kitchen cabinets there are ROACHES .. I hadn't moved in ANYTHING this was all within minutes of getting my keys.. I will include dates photos I got my keys 2/16/2022 same days as photos of the bugs.. MY OVEN HAD ROACHES THEY NEVER REPLACED THE OVEN I called office who sent over "pest control" that following week .. they came in and sprayed bug juice that did absolutely nothing for the infestation didn't clean up the bugs .. the office never apologized or even offer to credit me anything for this nightmare moving experience... They should have never allowed anyone to live here. I had to take on the role to clean it myself and after seeing how weak the pest control service was I started to help my own situation which resulted in them CHARGING me $200 on my account for the infestation even locking my account until I paid it.. even though TRACIE GRAHAM the leasing agent and manager at the time KNEW and have seen the same photos listed here.. I allowed them to come every week for monthsssss and NOTHING worked there is still bugs here.. my personal property has been ruined.. my kids BRAND NEW bed is ruined .... I have a new born and toddler in my home and I'm a single mom who wasn't able to just pick up and move else were.. they knew this and allowed me to stay infestation saying they were concerned if the relocated me I would bring the infestation and that Nancy her regional boss did not care I have an entire album of bugs throughout my ENTIRE time staying here. If I could stand in front of the office and beg you reading this not to move here I would. This has been a NIGHTMARE it's not worth it. They DO NOT respond to emails. I have to literally pack me and my kids up and go to the office to get help.. just see Tracie at her desk laughing sitting at her laptop.. THEY DO NOT CARE ABOUT YOU after you sign your LEASE. DO NOT RENT HERE Oh I've also had NO AC FOR MONTHS.. I've bought fans they've never reimbursed for, They installed Ac fan to window June 28 2024 as of today October 19 2024 AC is still an issue that same ac fan is tapped to my window.. THEY DO NOT CARE. I am choosing to write my review anonymously in case they respond saying they don't know my name .. they know my story and EXACTLY who I am. S/o to the potential renter I ran into at the office who told me I needed to write this to help others so glad I met you and you did not make my mistake I have a whole album of photos and videos of bugs in this unit and proof The OFFICE IS AWARE OF ALL OF THIS DO NOT MOVE HERE IDC HOW MUCH THEY DISCOUNT YOU