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    DivaDance - Chandler

    4.5 (2 reviews)

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    3 years ago

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    3 years ago

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    Mountainside Fitness Chandler Ocotillo

    Mountainside Fitness Chandler Ocotillo

    3.9(159 reviews)
    0.1 mi

    Getting a membership at Mountainside was a really good experience thanks to DJ. He went out of his…read moreway to help me and made everything simple to understand. Super respectful, easy to talk to, and just overall a genuine person. Definitely made me feel comfortable getting started here.

    I joined Mountainside Fitness excited by the story. Friendly staff. Smiles. Free towels. Community…read morefirst. That story falls apart fast. I hopped on a Precor treadmill and tried to connect my iPhone. No luck. I asked staff on the floor if there was an app. No one knew. I went home and did a quick Google search. Precor uses the Preva app. Downloaded it. The app immediately asked for a club code. I called the Chandler location. Spoke with two people. Neither knew what I was talking about. I called two other locations. Same result. I finally spoke with an assistant manager. They checked with the general manager. Still no answer. Not a single person knew that Precor even has its own app. That alone was surprising. What happened next was worse. The assistant manager told me to call corporate. I did. The person who answered had clear attitude, no answers, and no idea who could help. I was then given the phone number for a local Precor sales rep. That is not a support experience. That is a handoff. I am writing this from two perspectives. 1) As a club member, this was frustrating and disappointing. 2)As a business consultant, this is exactly the kind of frontline failure I would escalate to ownership. You promote premium equipment, but your staff is not trained on basic features members actually use. You promote friendliness, but the experience felt indifferent, plus corporate attitude. You promote community, but new members are left to figure things out on their own. Mountainside Fitness started with smiles and towels. Somewhere along the way, the smiles stopped meaning much. (P.S. gave two stars because the physical gym is nice, equipment is good. But then again, that is the entry level expectation that every decent gym has. Customer service is the differentiator)

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    Mountainside Fitness Chandler Ocotillo
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    Life Time - So happy to see our Club to have the Hydro Massage chairs. What a great way to end a workout :-)

    Life Time

    3.0(297 reviews)
    5.8 mi

    Been there several times since it opened 2 weeks ago…read more I have experienced nothing but friendly people. They just opened at the beginning of the month...so the few glitches in the system is not a surprise. They are adding classes all the time but the demand is high. I think this is due to just newly opening Did the Mother's Day massage and facial. Maria was amazing! I have taken a cycling class called Amp. Good class higher intensity Can't wait for the new classes coming I also went to a Dynamic Stretch session. Wow. Noticed a difference in my squat within the hour. Into to Pilates was very informative and I suspect I will be taking more The Dante Jam class was so much fun. But expect to burn some calories! Next trying Yoga. Mat Pilates, and Intro to Pickleball

    Visited the Gilbert location. The guest pass process was more complicated than expected. It…read morerequired downloading the app, creating a profile, and having the pass emailed, with the gym member needing to be present during the visit. Day pass pricing at the Gilbert location is $50 for adults and $30 for children, which feels high for what's offered. In the family locker room, several lockers were not functioning properly. Assistance was requested, and it was mentioned that the locker selected was already known to be broken, though it didn't appear to be marked or addressed to prevent the same issue for others. The pool area felt underwhelming and quiet. The hot tub is restricted to ages 12 and up, which may be limiting for families with younger children. Overall, staff interactions felt minimal and the environment wasn't particularly welcoming or engaging.

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    DivaDance - Chandler - dancestudio - Updated May 2026

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