Takes well over 48 hours to get a return phone call or email. Nobody answers the phone at the…read morekennels which is concerning if you have a pet staying with them. We had a reservation in October of '23 that I opted to cancel as my dog had a suspected case of bordatella and I wanted to be responsible and not get other dogs sick. At that point I was offered a refund for my deposit and I opted to keep it as a credit as I assumed we would use them again in the future. However, booking is a challenge as the lag time for response is far longer than the 'one business day' promised on their voice mail. Twice I have reached out and both times didn't receive a timely enough response (48+ hours). I needed boarding confirmation in order to book travel, so I went with a different facility. This week I asked for the deposit to be refunded as I don't foresee myself using this facility again and was told that since it was paid last year it would have to be kept on file as a credit. Nowhere in the contract does it state anything to that effect, nor was I made aware of that term in October. I've given 3 stars out of fairness as I think the concept is good and the facilities are nice. Lots of playtime and exercise. It's a shame about the lack of communication and shady financial dealings.

Our usual pet sitter couldn't take our Golden Retriever over the Memorial Day weekend, so he…read moresuggested that we take our dog to Wickersham's K-9 Ranch. The rates were reasonable and the website looked great, so we called to make an appointment for her drop off. My husband reported that they were very friendly when he called, and that we were welcome to drop her off and tour the facilities so we could get a sense of where she'd be spending the next week or so. We were excited to visit the ranch when we dropped off Ella. It was a good 70 minute drive out there, and when we arrived around 9:30, we received a very cool, aloof greeting from the fellow behind the desk. In fact, he didn't even speak to us or acknowledge us - another woman came out and helped us after a few minutes. She seemed surprised that we wanted to look around the facility, but obliged with a quick 2 minute tour. I wasn't terribly certain about the artificially dyed blue water in the lake, but the facilities are definitely clean, each dog gets a spacious space to sleep with an elevated bed and the dogs seemed very, very happy. Any misgivings I might have had when we visited were abated, however, when they dropped Ella off at our house after her stay. We decided to pay extra for drop-off (to save the 70 minute drive after our long trip) and we paid extra to have her bathed prior to drop-off, which isn't an option with some other places where we've boarded Ella. Ella showed up happy and exhausted, and smelling fantastic. In fact, a WEEK LATER she still smells good. I don't know what magic they worked in that bath, but it was a good one! And best of all, they dropped off some pictures of Ella's stay at what we are calling "camp". She loved swimming (usually an extra charge, but she got it for free as a trial since it was our first visit). Yesterday we received a fourth photo in the mail that they hadn't been able to include with the others, of Ella and a bunch of other dogs running. It was great to see photos of her having so much fun while we were away. I definitely recommend Wickersham's K-9 Ranch as a place to board your pet while out of town. It can be costly if you add in pickup/drop off charges and a bath, but your dog will have fun. It was a splurge for us, but one we'll likely indulge Ella in again on our next long trip!

Communication and follow through with the company is awful. I called their office six times since…read moreMarch to recover $200 that I overpaid in error for dog training services. I've yet to receive that reimbursement as I'm told by the office manager/admin that the owner - Mark - has to "approve" the check being issued. There is no dispute or discrepancy with my account, I clearly overpaid by 2 $100 payments. I asked numerous times for Mark to call me directly but was told he was too "busy". Mark - I must say that I'm disappointed. I'd been satisfied with the training that was provided to me by your company. The fact that I've been trying to resolve this seemingly easy transaction since March is ridiculous. If you're thinking about using this company, make sure to keep a close eye on the administration of your account. They are quick to call you if you owe them money but if they owe you something - forget it!! So unfortunate.

HORRIBLE EXPERIENCE!! We do NOT recommend Mark or his company Dog Training in Your Home. They give…read morea great pitch and sucker you in by committing to a tailor-made program for your dog...then you are required to pre-pay for the service. HUGE mistake... Once they have your money they quickly lose the motivation to work for you. I was a little hesitant about prepaying but this company came recommended by my vet. We signed a contract for a minimum of 5 visits (1 per week). We have only received 4 training sessions since OCTOBER 2015! We tried multiple times to schedule a weekly standing appointment only to be told that their computer system does not allow you to schedule more than one appointment at a time. Mark is entirely too busy and is just a poor businessman... Constantly running late and twice cancelling our appointment b/c of over-scheduling his day. I contacted them in January 2016 to ask for a refund since they have not met their contractural agreement of 5 consecutive training sessions but so far no refund and no return phone call from Mark, the owner. I paid $695 and DEFINITELY did not get my money's worth! I hope this review saves others from being taken advantage of. Go with a reputable company such as UBER Dog and negotiate a pay as you go scenario.

We had to look for a border for our dogs, Bella Paisley, and Buttons. Our Vet was only doing…read moremedical boarding and laughed with me when I said they were both crazy. That doesn't count. I asked for recommendations and "Tails" was the first. Buttons is new to our home, we rescued her last month and she has just turned 8 months. Bella is 8 years old. "Tails" had different accommodations we chose the "Presidential" it was great we loved being able to see them, they made things so easy and played with the girls. AMAZING we will be back for sure!!!!

I have been using this place for almost 3 years now. My dogs love coming here and all the staff…read moreknow and love them. This last visit, through no fault of their own, my dig was injured (accidents happen everywhere!). Thehy were stellar. They contacted me immediately, arranged to have the dog treated at a local vet, took my dog there and stayed after hours making sure she woke up well after anesthesia. Then, they contacted me frquently, sending me updates and photos of my dog. They REALLY went the extra mile and I am extremely grateful and impressed. I always felt good leaving my dogs here, but I fell 100% secure they will always receive the best care.

Sent my dog to their 3 week training class. It somewhat worked but when I reached out to them twice…read morefor more training they ignored my requests. Would not even call me back. They had No problem taking over 3000.00 but sadly they were done after that.

I honestly do not have enough good things to say about our trainer Brittany! Our dog did the three…read moreweek bootcamp with her and she gave us updates on his progress throughout those couple of weeks. She followed up with us after his three week training and was always thoughtful and thorough to our needs....I must add that our dog was excited to see her each time she followed up which I think says a lot! Our dog made wonderful progress and Brittany made sure to have him ready to take the TDI therapy dog certification exam, which we passed with flying colors the first time! Other handlers were actually asking me where I took my dog to be trained since he was behaved so well. We can't thank Brittany enough and are thankful to always have her as a resource!

I wrote my first review of Waggin Tails over 7 years ago, they are still first rate! We now have 3…read moreGolden Retrievers. They get groomed here regularly, go for "play days" and are boarded whenever we go to the beach. My pups love going here. They have never made any effort to stay in the car or resist going in. Two of my boys are sort of timid, and if there was any neglect they would not go in. This has never happened, they love going here. Just like children, dogs are all different, but I trust the groomers and owner to tell me if anything is amiss.

They treated our pet like he was there own, feel confident he is getting the very best care when he…read moreis with them.

Jim and Tammy did an incredible job with our two high-energy, leash-aggressive dogs. We had tried…read moreother approaches in the past without much success, but their balanced, corrective techniques made an immediate and lasting difference. They are firm when needed, but always kind, patient, and genuinely loving with the dogs. They were also very responsive, kept every visit on time, and extremely patient training us along with the dogs. Our walks are now calmer, our dogs listen better, and we finally feel confident handling them in situations that used to be stressful. Their training was absolutely the right approach for our dogs. Highly recommend Jim and Tammy to anyone looking for experienced, honest, and effective dog trainers.

I'm sorry. They are both very nice people, however, I didn't bother to interview any more local…read moretrainers. I signed on with them not knowing that most reputable trainers do not require all payment upfront ($2400). I did pay it but when it was recommended that I put an ecollar on a 3 1/2 month, 7 lb Shih Tsu it really bothered me. Tammie had the shock on level 4. My precious puppy hasn't been herself since. I've interviewed several other reputable trainers who have been in Charlotte for years and were recommended by people who have used them. I have ended my training with them and would encourage others to question paying $2,400 up front. It certainly protects the trainer but cost the customer "big time" if it doesn't work out.

We have used Kennelina for years however today their customer service was TERRIBLE!! We just…read morepicked up our dogs about 2 weeks ago after spending $1900 for the 2 of them being there for 2 weeks and nothing was said that they would not be able to keep them any longer in the future. One of our dogs is 15 years old and the other is a hyper puppy who stayed for the first time. We called today and they said they did not feel comfortable keeping them again. Then why was that not told to us after we just paid them $1900 for keeping them! Really! Called today and had no problem getting daycare elsewhere!

As a lifetime dog owner who views our pups as a family member, leaving them behind is always…read moresomewhat of internal battle. Kennelina Pet Resort has been exceptional in all aspects of caring for our pups in our absence. Ken & Paty are extremely responsive and considerate with their time. I know that our dogs are not the only ones in their care but when I reach out for updates or with questions, they make you feel like your pets are the only ones in their facility! I would not consider Kennelina "local" to where I live, I drive one way for about 35-40mins past several other options to give Miller & Blue the best when I can't be there! You shouldn't hesitate to contact them if you have a need!

Great experience! My very fickle dog likes the staff, oh lawd is that an accomplishment!!!! They're…read morefriendly, their pricing is amazingly affordable, they take their time and are cautious to not make your pup feel uncomfortable. I can go on and on about this wonderful hidden gem! Meh, I'll go on ;) We chose to get the furminator bath for my husky mix to help get her shedding under control - not only was their initial quote dead on, they didn't charge me for the trim they did to clean up a past groomer's crappy work! I tipped well, don't you worry! I chatted with my new buddies at the front desk forevvvaaa (because I actually wanted to, obviously) and I knew my sweet girl would be in for a treat by getting groomed there. I had no reservations leaving her! We've had some not so fabulous experiences in other places around town and I'm very pleased to say that we will be back! Thank you Midwood Barkery for making our experience so enjoyable and making my girl less of a furry, fluffy, shedding mess! I am forever grateful! See you soon!

this place sucks my dog have been mistreated here she started bleeding after a few days of going…read morehere i recommend you do not bring your dog here i can't trust this place to take care of my dog