They discontinued the self serve monthly program n now charge $20 each self wash. Pass. Pet…read moresuperstore n other place are much more friendly n more regular about their hours n not just closing early cuz they are slow. Liked this location but terrible to change policies and hours mid week!

This business is fraudulent and the community needs to be aware! They are on their social media…read morepages advertising a bunch of grooms done by a groomer tha doesn't even work at their salon. More then likely because they don't have any good groomers working there. How dare they try to better their business off the hard work that someone else put in. Do not support this busines, very unprofessional.

Everything went perfect and SARA and Thomas are wonderful people and they are good with dogs. My…read moredogs love to go there. I wouldn't take them anywhere else. You should definitely try them.

This is the only place I bring my doodle. These guys are wonderful. Every pup pup interaction is…read moresweet, kind and patient. True professionals who I can't recommend enough!

My cats can handle being alone for a few days but my daughter's cat has major separation anxiety…read more Mine will eat when they're hungry and so their food will last a few days. Hers? When presented with four days of food, he's going to eat all of it and get sick. So it was time to bring Goose to Pet Palace. A wonderful clean facility. Lots of space, lots of light and yes, the cats are in a special side room with an exclusive door. When Pet Palace called and told us that Goose wasn't eating, I headed over to check on him. I brought some of his special treats and got to see exactly how he's spending his time. It's a nice big space - around three feet wide and six feet high with three levels. It's like a little apartment. And yes, clean. With his treats, Goose was happy. And he was happy to have me visit. So yeah, I'm really happy that while my daughter visited friends, Goose is good, the trip was good and my daughter is home now. [Review 20806 overall - 3505 in North Carolina - 1790 of 2023.]

Pet palace is amazing and so great with my Pepper. He loves coming here. Pepper always leaves…read morehappier than he arrives

Update: apparently they were sold to PetVet. I left a message for a vet to call me yesterday, no…read morecall back. I left a voicemail this morning, no callback. I called 6 times this afternoon and no answer. I'm here now and they can't tell me any information on the owner. Be aware, multiple doctors and staff have recently left. No notification was sent to my knowledge. They seemed to have things under control but I wish I would have known about the staff changes.

Around 15 years ago, my previous vet retired and referred me to Sharon Lakes. Even though it is…read moremuch farther from my home and in a more sketchy neighborhood, I trusted the judgment of my former vet and have been a client of Sharon Lakes since then. My dog actually loved going there because the staff knew her well and always treated her well. Over those years, I have spent probably close to $20,000 between kennel and veterinary services. (In some years, I have used the kennel for 50+ days.) I had a trip in late June, so as I have done many, many times before, I booked the kennel about 6 weeks in advance, so I thought all was well. A week before my trip, I received a text saying that the kennel would be closed for "reinnervation" (yes, that's how it was spelled!). I was baffled how they could make a decision to renovate at the beginning of the summer travel season and why in the world they would wait weeks after I had booked the appointment to notify me my appointment was being cancelled. That didn't sound at all like the behavior of the staff I had been dealing with for years. This seems an egregiously unprofessional way to treat one of their most loyal (and most profitable) clients. So at the last minute I had to find an alternate kennel in the middle of the busy summer travel season for a 15-year-old dog who has never kenneled anywhere besides Sharon Lakes--not the kind of stress a senior dog needs. The alternate kennel requested an additional vaccination that is usually optional for senior dogs so my dog lacked, so I hurried to Sharon Lakes to get that vaccination. During the much longer wait than normal in the waiting room, a twangy low-brow country music with profanity was blasting over the speakers (thankfully, this had never been the case before), and the front staff was full of people I had never seen before. Clearly something was very different. Only later did I find out that the entire staff had left after the hospital was recently purchased by a big faceless corporation. There was nobody employed there from the Sharon Lakes that I've known for years. In fact, there were no full-time vets there at all. That explains why I recently had to ask repeatedly for someone to approve a refill of the heartworm pills that I order annually. Then, to add insult to injury, after I had jumped through the hoops to find a different kennel at the last minute, 2 days before I was to leave town, I received both a text and an email asking me to confirm that I would be there for the boarding appointment--the same appointment that had been cancelled. So I had to text back to clarify why I was being to asked to confirm an appointment that was supposedly cancelled. They replied that it had indeed been cancelled but didn't explain why I was still receiving requests to confirm. This place has clearly been left in disarray, a sad shell of what it used to be, with a completely different front staff and evidently no full-time vets. This is no longer the facility we have known and loved for many years, so I'll be moving to a new vet and kennel. Postscript: I just picked my dog up from the new kennel that is much closer to my home. I was surprised to see that it was $10 per night cheaper than what I had been paying. New owner: Please spare me the vague and shallow "call us to discuss your concerns" copy-and-paste response. I've just plainly and publicly stated my concerns; there's nothing left to discuss in a non-public forum. The only reason I had traveled so far to that neighborhood was for the staff, but they are all gone. Nothing more to discuss.

Dr Wolf & all the staff are always wonderfully attentive and compassionate. We trust them…read morecompletely with our dogs.

I've been using Creature Comforts for over 7 years. When I moved to Charlotte I was looking for an…read moreestablished family business. I found Mark and he has been the best! I trust him and his sitters to take excellent care of my babies, be respectful of my home and do a good job.

I have been taking my precious golden doodle Charlie here for about four years, he was 9 weeks old…read more. We where new to owning a pet and We absolutely love the care and grooming he gets. Christina was there for the beginning and Jade has been is groomer up to now ! And she is such a gem ! Pleasant and always helpful with advice for Charlie. Thanks so much to the wonderful staff as well! Mrs.D Maxwell

My dog and I love Classy Pet Styling! Ollie is always happy to see his groomer, and he always looks…read moregreat afterwards. They have not taken longer than 2 hours to groom my baby, which is at least an hour quicker than other salons in the area. Pricing is very reasonable for the quality of what you are getting: a happy, beautifully groomed pet!

Alexis & Megan have been amazing groomers. Alexis has been grooming my dogs for years! She knows…read morehow to deal with aggressive/territorial dogs and handles them very well. Megan started grooming my big dog and has done an amazing job. Alexis and Megan are so personable and sweet. They never make me feel rushed. They also put bandanas on our dogs and they smell so good for days after their grooming appointment!!

This salon is very friendly and welcoming to our fur babies and to the fur parents! They treated my…read moreboy Diesel with such love and care and made him look and smell amazing! Thank you so much Empire Per Salon! You will definitely be our new grooming home for a fur babies!

Just moved to the area. Found this place and compared prices to other groomers in the area and…read morethought this was an amazing deal. Boy was i wrong. This is the FIRST time i have ever gotten my dog back from a groomer and his fur was worse than when he went in. There were 3 huge knots in his fur when i pick him up. I thought it was a wet spot from one of the other dogs, it being cage free i felt like that could have happened. I had to cut the knots out. This was VERY unprofessional. And when i tried to call about this.... guess what... NO ANSWER. I am personally holding this business accountable for the condition on my dog's fur. Not only did they leave knots in his fur, but i paid for a de-shed treatment. That was a joke too. He is not any better that when i dropped him off. Looks like just just played with him and put a bandana on him. As far as i can tell he hasn't even been cleaned. He doesn't even smell like a clean dog. Granted he does not stink normally.

If I could put ZERO stars I would. The owner, Joan, of Animal Artistry Charlotte is EXTREMELY…read morerude!! She just hung up the phone on me when I found out that my dog's nails weren't being trimmed. He doesn't like his paws to be trimmed (vet was able to do with no medication after they saw how long his nails were). I was not told they weren't trimming his nails and they still charged me full grooming price. They were also saying that they cut his ear hairs yet my vet pulled very long ear hairs (he was groomed at Animal Artistry about a week ago). When I called to get a better understanding of what grooming entails - ear hair and nail trimming- and then said my dog's nails had not been trimmed and no one told me, I was told to speak to Joan. I calmly explained my concern about paying for his nails (I had to pay $15 @ the vet due to his nails being so long). She said sometimes my dog let's them do it and sometimes not. I explained no one ever told me and paid and had to pay again at Vet. Joan began to raise her voice and yell and told me maybe i shouldn't bring my dog back. She kept talking over me, said "love you" and hung up the phone on me. Joan is extremely rude and someone with a volatile attitude that should perhaps not be dealing with people, let alone vulnerable pets. If you see the writing on the wall and you love your pet... think long and hard before you bring/ leave your pet to Animal Artistry and have to deal with Joan!! Concerned former customer