I am extremely disappointed with how our application for Jefferson Terrace Apartments was handled. My boyfriend and I were informed that we had been approved, paid our security deposit, and both signed the lease through AppFolio. We were given access to the resident portal and proceeded under the understanding that everything was finalized. Because we are trying to move back home to Oregon from Texas, we also obtained renters insurance, scheduled utilities to begin on our move-in date, and made other arrangements based on that approval. Nearly a week later, we unexpectedly received a text stating that our approval was being reversed and that our deposit would be refunded. We were later informed that the lease had not been countersigned by management and therefore was not considered active. What was especially frustrating was the communication. When I reached out to the property manager, I was told they did not know the reason for the denial and could only direct me to the applications department. Despite emailing and calling the applications department, I have struggled to obtain a timely written explanation for why our approval was reversed after we had already signed the lease and paid our deposit. I understand that apartment communities have screening procedures, but those should be completed before applicants are told they are approved, asked to sign a lease, and encouraged to move forward with making significant commitments. Having an approval reversed after taking those steps while preparing for an interstate move created an incredible amount of stress and uncertainty. I hope management reviews its communication and approval process so future applicants don't experience the same situation. read more

Overall I am the most unsatisfied with this property management. They moved us into a house that needs a ton of work inside and outside, yard & all -- they have the audacity to say these things can't be fixed or that we are responsible for them. We've reached out about broken and leaking windows multiple times and they haven't been addressed. The things that have been addressed were fixed in the cheapest way possible and already needs to be repaired again. But I'm tired of wasting my breath. I've waisted so much money living here and it's the slum. I wouldn't recommend this property management at all. Run far away in the other direction. Seriously. Wish us luck trying to convince them that the damage to the property was already here when we moved in, and not try to pin this on us too. read more

incompetent project management . left a vacant unit a mess and never made a serious effort to rent vacant unit after 4 months. I terminated my agreement with them after I discovered the condition of the vacant unit. I'm a remote owner and relied on them to professionally manage the duplex. they did not!!! read more

Staff is very nice, however it takes a long time to get things done???? We rent from an elderly lady, 23 year never increased our rent until Diversified took over. before things got done right away now I call they don't call back. and when they do they say what they are going to do and then they don't do it. read more

Was going to give two stars until I received my security deposit on move out -- we lost 84% of our security deposit! For our privacy we will omit most the property details for which we stayed. The unit upon move in had various quirks, including several scuff marks on the walls and an interesting odor. Throughout the year our fridge and microwave had broken, to which a shift in management had occurred and had taken Diversified 30 days after being notified to go through with the replacement! Quite ridiculous maintenance response times. Rent wasn't cheap either, scoring up high relative to the market value at move in. Upon moving out Diversified looked for every incentive they could to condemn us for various repairs in the unit. Namely a whole unit carpet replacement, which had costed us $507.30. Then they had found little bits of grime on the washer and oven and decided to charge us $500 for general cleaning. Oh and those scuff marks I had mentioned, another $150 to remove the preexisting marks. There were other nickel and dime charges, but thankfully we were able to get a small refund. Point is, these guys are crooks and know how to take advantage of new renters who don't know their rights. READ YOUR LEASE CAREFULLY and expect them to try and pull some sketchy scams on your way out the door. Good riddance Diversified, you've lost my respect. read more

I make 180K a year and somehow I can't get into a 2450 a month rental?? Recently sold my house where my mortgage was 2800.. also the rental has been up for 100 days they collected their $140 from my wife and I and denied us the next day. Very interesting sure seems they keep the rental price low so they get more applicant fees so they don't actually have to fill the house with a renter... read more

The worst run, the worst portal policy EVER!!!! They are in COMPLETE control- locking your ability to pay rent before the deadline requiring oneself to "literally jumping through hoops" They prefer drop box. read more

I rented a house through Diversified about two years ago shortly before moving from Texas to Oregon. Jeff has very helpful and responsive and we had a smooth transition moving into the area. I highly recommend them if you need a rental. read more

Terrible communication. Was a renter from an elderly couple that owned a lot of duplexes. They sold/allowed Diversified to take over management of the units. Upon ownership change, the price of rent increased while services and accountability drastically decreased. We had to sign a new rental agreement, after closely reading the new agreement they left out a portion of my initial deposit - which I had to point out to get revised. When I had a maintenance/appliance issue, it took quiet a bit longer to get resolved as there was alot more hoops/red tape to get through. The rental company scheduled some maintenance with the power company to be done on our entire unit (leaving us without power) and gave 0 notification via their portal, email or mail. Terrible company, terrible managment, worse communication. After being compelled to write a review, and reading some of the past reviews - I'd steer clear of these unorganized folks if you can help it. read more

DO NOT MOVE INTO A DIVERSIFIED PROPERTY. My roommate and I lived at Cherry Glen apartments for almost 3 years. They will attempt to drain you of every drop of money they can when you move out. Security deposit of $500 and we STILL owed over $700 after moving out. God forbid one blind gets bent after 3 years and suddenly, its $50 to replace the entire thing. 5 months after moving out, they are trying to say we still owe them almost $150 for general cleaning after already paying $277 for it. "Under Oregon law we have up to a year to get your final cleaning fees to you. The $277 was just estimated." NO. YOU HAVE 31 DAYS AFTER FINAL MOVE OUT TO GET ME MY COSTS. Scam artists and awful management. They will never pick up your phone call. They also tried to evict us a week before my birthday after mixing up our inspection with someone else. No one in office would listen to me or show me proof of why we were being evicted. After reaching out daily for a week, they finally realized their mistake. And made no apology to us. We are young and this was our first experience as renters. They will take advantage of you. And don't get me started on the main guy at Cherry Glen, Spider. Always smoking outside the office and never helpful when there were issues. read more

I had a bullet go through my bedroom window at the Cherry Glen apartments in Salem OR. It was VERY suspicious. Single gun shot, I lived on the third story and if I had been home it probably would have killed me since it's path of travel would have been spot on if I had been standing at my work desk. When I broke my lease to move out because of said gun shot, I told the apartment complex to not give my forwarding address to my ex (he moved out 60 days before I. I was going to stay in the unit and had not removed him from the lease yet) they sent us a document via email with my new address on it. The exact employee I spoke to on the phone is the same employee who sent the document with my new address. It took the corporate office 30 days to respond to me after I called them out for not responding. They didn't even offer an "I am sorry". They are a trash management company and have no professionalism or care for their residence. read more

Do not rent from any diversified properties, these people are scum and thieves, They charge a $1250 security deposit and they keep it no matter how well you maintain the property. They kept my daughters deposit and she kept the place immaculate. The used her security deposit to fix damage in other apartments. She moved to a new apartment and only paid $400 deposit, shop around. Do not use rent from diversified properties they are scum landlords read more

very unethical and will take you for everything they can get. Do yourself and your family a favor and look for a different management company. Also the property was literally falling apart and smelled like pee upon move in. We told the manager about it and she sent a cleaner in, that didn't fix the problem and we let them know that. then upon move out (We were there for just a few months) they charged us to replace all the carpets which was $1000 more than our deposit. Never have I had such an awful experience in an apartment. Run away from these guys, they are terrible. read more

Over a thousand dollars in move out charges, for no good reason. I kept the house in great condition for three years. I would NOT recommend.

Do not rent from them! My girlfriend tried dealing with these people and the guy she was dealing with once he got her money was not keeping good contact with her at all. She thought to herself if I'm already having this much trouble just trying to communicate to pick up my apartment keys it's just going to get worse so decided she didn't want to rent from them. She gave them $3500 and the next day through a bunch of back and fourth They kept $500! They were so bad to deal with she would rather take a $500 loss than deal with the unprofessional conduct that is Diversified property management. read more

I've been a resident with these fine folks for awhile now. They are professional, efficient, responsive, and considerate. I'm very happy to have them as a management company. I would recommend them to anyone. read more

I live at Aspen Place in Lebanon,OR and this is the property management company. Worst office manager i've ever encountered. Refuses to deal with tenants needs or worries and tells you to call the police even after the police tell you it's her job. Doesn't call back or answer the office phone DURING business hours. Bring back the original manager that actually helped the tenants! read more

I applied for a duplex worth this company and when they denied my application, they didn't even bother to call me and let me know. Also they gave me 3 different reasons why and 2 were a lie. They said I had a lack of rental history (I gave them 6 years of history and would have provided more had they asked) That I didn't meet income requirements (my take home net income is 3 times the rent) and that i had bad credit, which i was up front and told them before i applied. I was the first application in, so my thoughts are they wanted to keep it on the market for a bit so they could keep collecting that NON refundable $45/ person application fee that HAS to be cash or money order, no checks. What a greedy joke!!! Will NEVER try to rent through them EVER AGAIN!!!! read more

Jason Miller at Diversified has gone way above and beyond for us. Our last property management company left a lot to be desired in the way of communication, and always seemed to find things that needed fixing by their people. Jason has kept in touch, and always asks before ordering work done. We had a tenant (brought in by the last company) who really trashed one of our units. Because we are not local, Jason has been doing all of the work to get her served for small claims court. He has saved us a great deal of time and money, and it wasn't something covered in our contract. Jason has worked with us on anything we needed, and I will never use another company. read more