I usually don't write reviews. I been coming here for 2 years now, always give them $10 or $20 tips…read morefor a $55 1hr massage. This time when the lady was giving me the massage, she was using her phone the whole time. Witch it wasn't Pleasant b/c while she was massaging my back with one hand she was using the other one to text, she also stop a few time to text witch she used my massage time. When she finish I go out and give her $5 tips she tells me I missing $5 more. Then I told her the she was on her phone the whole time and she told me " YES I WAS AND DONT COME HERE NEVER AGAIN!". I can't believe this really happened this is very bad customer service and bad communication. All she needed was to apologize and make any excuse about her using her phone. being very Rude Telling me to not come back wasn't the way to speak to me especially when I been there many times and recommend many people. They literally just lost 5 people of my.

Made an appointment for 30 minutes massage at 11:30 am and when I showed up, I was greeted by this…read morerude old lady (who was constantly on her headphones) who was completely confused and was like, "why are you here"...umm because I called and made an appointment. Fine, after some clarification, I paid her and she walked me to the room; I passed these transparent curtains where you can see other customers (not cool). I started to tell her my chest and shoulder were sore and I need work on it. Immediately the rudeness continued and as she said "no, I am not working on that, back only." I asked "why? I paid for 30 minutes and I want work on my chest and shoulders." She started arguing and brought out another rude old lady. They both started going off and giving me the worst customer experience. My body was sore and now they killed the relaxing/therapuetic mood I was looking for. I asked for my money back and left. For a small business at a time like this, you'd think they'd value the customer but clearly not. Maybe they have enough revenue coming in elsewhere but they aren't earning it with customer service. Can't comment on the massage skills but terrible customer service.

I love this place it's my go to when I need a massage. $90 for 90 min and I usually bring cash but…read morethis time I used my card (paid $95.96). I normally bring a $100 bill and just give that and tell them to keep the change as tip. I took one star off because when I was checking out today I wrote $10 as the tip (which I always do) and the guy, who I think is the owner possibly, looked at me weird and tried to tell me how much a 90 min massage SHOULD be tipped. I don't appreciate that. As someone who's worked as a server, you should NOT tell your customers how much they have to tip and make them feel bad for not tipping what you expect. It just didn't feel nice. The only reason I will keep coming back to this place despite this is because the massage itself is AMAZING. Other than that one time moment, I love this place. Today I had Chunli (i'm sorry if I spelled that wrong) and she was AMAZING. She would check in with me and ask me if I'm okay throughout the session which I appreciated. She hit all the points of my body that really needed attention and it's like she just knew which parts needed extra attention. It was fantastic and I feel so much better afterwards. They use hot stones and a hot towel during the session. The area is very clean and when you enter they give you slides to wear when you walk in. They play calming music in the rooms which is nice. On weekdays (mon-thurs) I've been able to walk in and they can take me. Today is Friday and I had to come in at a certain time for them to take me, so it would be smart to call ahead of time and ask if you can walk in or if you need an appointment. Overall, this place is still a solid go-to for me because the massages are consistently incredible and worth it. One uncomfortable checkout interaction knocked off a star, but the quality of the service keeps me coming back.

Cons:Street parking but it's downtown so it's a given,…read more Loud music next door but does not interfere with service Pros: They are absolutely amazing, my shoulder has been hurting for about 2 years and after one session with Kayla who has the most intentional has has relieved my pain from a 7/10 daily to about 2-3/10. I can't thank you guys enough. I'll be seeing you once a week now Many business such as Açaí bowl, steak house name it you are in the epicenter. The owner is amazing and allowed me to have a unique experience which involved cup which is something I will be including into my self care routine Felt safe and comfortable the entire time.

So, I just left this place with my jaw hanging open, because the girl who did my massage told me my…read moretip wasn't enough! Whoa! Ok, I'll backtrack a bit. I really do love the Asian massage places and actually prefer them over the large chains that mention membership while rubbing your back. Honestly not much English is spoken, but that's fine because there does exist a mutual understanding. But in this case, it seemed like there was a mutual mis-understanding. The price list said that $60 was for 60 minutes, $90 was 90, etc. I chose 90 minutes and asked if I could use my debit card. They said yes, but it would be an additional $7 charge. I figured fine, I was in pain. It was an ok massage, definitely nothing special, but when I tried to communicate with her she really, really didn't understand what I was saying. So I gave her what I thought she deserved as a tip (I'm usually a great tipper, but also fair), and she shook her head and told me that for a $97.00 massage, she wanted twice as much. I think she understood the expression on my face when I walked out.

Great massage and very attentive service from owner Nancy. Very clean and relaxing environment and…read moreno rush or pressure to overtip as other reviewer said. You get great service, you should tip appropriately in my opinion. Highly recommended!

Massage was pretty good, but we ended up having to wait longer than we'd expect. My partner and I…read morecame for a quick massage and there was one person ahead of us, so we thought we'd get in quickly after. However, we ended up waiting for over 40 minutes as for some reason, the receptionist in the front took other people that came in after us to the back. From what we heard, they were also walk-in clients, no appointments reserved prior to them coming in, so that got us feeling a bit too impatient. I really needed the massage though and my body felt so good after. I wouldn't stop by without a reservation prior if possible.

Pretty straight forward with this one. I've been here a few times and haven't had a bad experience…read moreyet. The prices are very fair and the staff is friendly. I paid more than double at a nearby spa (I won't name) and didn't have a great massage. You can walk-in without an appointment (although I recommend setting one because they can get busy), not pay too much, get a good massage and friendly service you can't really ask for much more. This is my go to spot.

I had a facial and massage today at the new location Both…read morewere fantastic. My esthetician Jessica was wonderful did a meticulous job and gave me great advice on keeping my skin looking good. My masseuse Slavka was also terrific. The new location is also gorgeous. I am looking forward to my next spa day here

Disappointed would not honor a perfectly good $50 Gift card…read morefrom Pre covid. Could have gained a new customer

Place is open, and it has been opend. Thank God .I've been bailing hay. The girls fixed me up ,so I…read morecan work again. I got Michele one time, and Lucy another time great massages.

Overpriced for a below average massage. The person that did…read moremy massage went in and out of the room multiple times, paid for a one hour massage and it was definitely less than an hour. $60 for a massage then was charged an additional $8 because I didn't pay cash. Nowhere was it stated that there was an $8 fee for using a credit card. I came here once two years ago and I now remember why I stopped coming to this place for a massage.

Wasn't a bad spa for a massage I would say. I found this place on Groupon for a great price and…read morethey did the job. Make sure you let them know what you need, so they can work on what you need the most. My back and shoulders were killing me and asked them to focus on that. Only issue I had was the lady kept leaving the room when someone walked in the door, which took time away from my hour.

They make you drive all the way and if they get a regular customer they decline your appointment of…read moreyou show your Groupon voucher. Pathetic argument style.

If I could give me -10 review I would. When I say don't walk but RUN from this place. I went in…read morewith my back being tight and I left with the worse neck pain. I asked for the lady to not to be a rough and then moved onto being even more rough. I never felt so uncomfortable and scared during a massage. Not only was it painful but she pushed a tip on me when I said no. Something isn't right about this place. Seriously concerned

This by far was the worse massage place i ever been to in America and been to millions . I said…read moremassage my back and she insisted to rub my back which was the worse deep tissue massage ever . After 4 min i said enough is enough .To be more disturbing she still charged me for $10 for 5 min . Do not waste your time and their not professional and had dogs running up and down the hallway