Since my daughter's primary care physician did not have any availability when needed, my husband…read moreand I scheduled an appointment for her at this Walk-in Care Clinic, since they unfortunately do not have one in Fairfield. Upon arrival, we were greeted and checked-in by the staff at the front desk, who seemed friendly enough. Since we arrived quite early, we had a little wait before being called back to be seen. We are pleased by the overall quality of care that our daughter received here. The medical assistant and nurse practitioner who saw our little one were friendly and excellent with our daughter. The nurse practitioner was knowledgable on the various illnesses currently going around and prescribed the appropriate medication for her. Overall, we are thankful that there are walk-in care options when primary care physicians do not have any availability for that given week. However, walk in care unfortunately does not see all types of patient complaints. If you have a sick child, this is definitely a viable option though.

I wouldn't recommend coming here with a pretoddler. The staff were all very friendly from frontdesk…read moreto nursing. I brought my 2 year old here and I could tell that the provider doesn't typically see little ones from the way they did their exam. I guess ultimately I got what I wanted and the wait wasn't long due to only a few people waiting. I'm just saddened by how poor our medical system is from my regular clinic not having access to take us and how urgent centers typically use midlevels to provide care. I think Northbay urgent care might be better but more busy.

Great staff and service. The service is excellent, I always receive a call the next day to follow…read moreup on my health.

Very nice , clean , & efficient. Staff were great and made me feel comfortable and confident…read more Procedure went by so quick and everything went well from start to finish . I would recommend the location and business.

I'm not sure why the rating here is low. Service is excellent and the staff is friendly. From…read moreradiology to surgery...all amazing. The oncology department is topnotch. The nurses' professionalism, standard of care and compassion is second to none. The doctors are honest and patient in answering all questions. This is not your standard hospital. This is a military hospital where the staff works hard here despite other competing priorities such as military obligations. They also worked during shutdowns. Definitely an all star health care facility.

Extremely Disappointing Experience With the LASIK Department…read more I am extremely disappointed with the way my LASIK surgery process was handled. As a soldier, I understand that medical procedures have strict eligibility requirements and that a patient can ultimately be found ineligible. What I do not understand is the way this situation was communicated and handled from beginning to end. Prior to my appointment, I was informed that the slight deviation in my eye could potentially result in disqualification. I understood that this was a possibility and was prepared for the procedure to be denied if the medical evaluation determined that I was not a candidate. However, after traveling approximately seven hours to the facility based on being told that my surgical packet had been approved, I was given a completely different explanation. Upon arrival, I was told that the deviation was not simply a potential disqualifying factor--it was apparently too severe for them to operate on. I was then informed that I would never be able to have eye surgery. That is an extremely significant conclusion to give a patient, especially after previously communicating something substantially different. If the condition was severe enough to make me permanently ineligible for eye surgery, that should have been clearly communicated before I was told my packet was approved and before I made a seven-hour trip. The only additional communication I received was an abrupt phone call from an optometrist who identified herself as Ms. Wang. The only instruction I was given was essentially, "Stop rubbing your eyes." I was not provided with a clear explanation of what had changed, why my previous information was different, or why I was suddenly being considered permanently ineligible. What was particularly frustrating was that the surgeon would not even speak with me directly to explain the decision. Instead, I was left dealing with an individual who was extremely argumentative and disrespectful in the way they communicated with me. Rather than treating me like a patient who was simply asking legitimate questions about a major medical decision, I was spoken to in a condescending manner, almost as if I did not understand the most basic concepts being discussed. I was not asking anyone to perform a procedure that was medically unsafe. I was asking for a reasonable explanation of why I was previously told my packet was approved, why the determination changed upon arrival, and why I was now being told that I could never have eye surgery. Those are completely reasonable questions for a patient to ask. The seven-hour drive made the situation even more unacceptable. This was not a minor inconvenience. I spent significant time, fuel, and effort traveling based on information provided to me by the department. If there were unresolved medical concerns that could result in permanent disqualification, those concerns should have been addressed before I was told I was approved and instructed to report for surgery. The biggest issue here is not that I was ultimately found to be a poor candidate for surgery. Medical professionals have every right to determine that a procedure is unsafe. The issue is the lack of consistent communication, the apparent change in explanation, the absence of a meaningful solution, and the disrespectful manner in which my questions were handled. I would strongly encourage the LASIK department to reevaluate how it communicates surgical approvals and disqualifications to soldiers. Patients deserve accurate information before traveling significant distances, and they deserve to have major medical decisions explained to them by qualified medical professionals--not dismissed, talked down to, or left without answers

The level of courtesy and care was really great. Wrist and hand were extremely swollen, and they…read morewere able to X-ray and decide that no breaks just bad bacterial infection. Dr. Samantha Guy was very thorough and the X-ray technician, as well. Definitely recommend using this clinic,will do in the future.

Absolute waste of time. You're better off to go to ER and wait an hour and spend $100 then come…read morehere.

Dr. Lopez is amazing! Thoroughly listens to concerns and collaborates on a medical plan.read more

I'm so Blessed for the entire staff at Northbay Cancer Center. The staff feels like family and that…read moreis wonderful when you feel alone while battling for your life. The Infusion team always makes sure that I'm comfortable and the treatment I get is better than the treatment I receive at a spa retreat ( when I had money to go). Maricel Roblez is a KEY factor to my living this long and helping to make me more comfortable. I'm Grateful to Northbay for my wonderful doctors. I still have more of my doctors to write Yelp reviews for. God Bless and thanks.

I haven't sciatic nerve to do this disease REQUESTING TALL CHAIRS for the waiting room because I…read morehave to stand anytime I come for a visit or bring my child here I have to stand in the waiting room waiting the whole time. I am very tall and the seats are shin level

very fast , and lovely workers , they actually listen and not cut you off , best doctors office Iv…read morebeen too.

They know how to care for their patients. It's effective, efficient, and they care…read more One of the best in the business of patient responsibilities.

First time at this location for my aunt. Her transition from Arkansas to California has been…read moreextremely easy with the help of the front desk ladies. They are on the 2nd floor and always so patient and helpful. Their positive interaction with all the people checking in is excellent! Dr. Shah, Paarth was great! We were so happy after our first visit. The Dr. was attentive to our questions, he was thorough and very knowledgeable. I feel confident knowing my aunt is in good hands at Northbay