I had Bugman come out to assess a clothing moth issue. The owner was professional, on time, and…read moreupfront about pricing, which I appreciated. However, the treatment plan was $1,500 and included a lot of steps I would need to do myself. Earlier, the technician had mentioned a more comprehensive service costing approximately $3,000, which was substantially more than I was expecting. Communication was slow: it took weeks to get the correct invoice, and my name was misspelled on the invoice. In the meantime, a different company did a standard treatment, and I've seen fewer moths without special measures. Overall, I felt the proposed service didn't fit my needs, and the follow-through could have been more prompt and accurate. Update (June 2026): After posting my original review, the owner called me personally to discuss my concerns. He apologized for the delay in receiving the invoice and for the misspelling of my name and offered to correct the invoice. While I still felt the proposed treatment was more expensive and extensive than I was comfortable with, I appreciated the follow-up and willingness to address the issues. Because of that, I've updated my rating from 2 stars to 3 stars.

The stuff sprayed got to my throat and nose. I had a bad stuffy nose for the full next day after…read moreencountering the spray. The stuff was sprayed at a business I had to go to.

Wow. What a difference local ownership makes! We've used…read moreRoy's Pest Control since 2014. TJ & Matt (owner's sons) have always been responsive, courteous, knowledgable, and fair in their pricing. They deliver quality service and are a pleasure to do business with. Unfortunately for their customers, Roy's was purchased by Plunkett's Pest Control, a much larger, Minnesota-based company, earlier this year, and the customer service has gone down the proverbial drain. On Monday, 7/15, we had a swarm of flying ants. Hundreds, maybe thousands, of ants. After several unanswered calls to the local number and also to the toll-free national number for Plunkett's, leaving messages and asking repeatedly for a return call, on 7/18 (fourth day after our first call) we received a response, which basically said they wanted to discuss our contract. Ultimately, on the 19th, I actually spoke to a company rep. He, unfortunately, was in Illinois. After attempting to direct the blame for Plunkett's total lack of response on the former business owners/managers, staffing issues, and every imaginable unrelated obstacle, he indicated they were "bringing in a team" over the weekend to get the staffing situation under control, and that they were "in the process of hiring and training technicians." Throughout his excuse-laden response, the Plunkett's rep told me "honestly this," and "honestly that" ( said "honestly" at least five times) and, finally actually apologized that Plunkett's had failed so miserably. By the time he got around to the apology, I "honestly" didn't care, as it was quite apparent to me that Plunkett's didn't care enough to adequately staff a new company acquisition in order to meet client demand, didn't want to acknowledge where the responsibility for that failure should rest, and had no chance of retaining my business. Plunkett's may redeem themselves once they get on the ball in Santa Fe, but it was not a good first impression, and, honestly, it will be the only impression we ever have of Plunkett's.

These guys are as good as it gets when it comes to responsibility and reliability , not to mention…read morethat they are unfailing polite and pleasant. We have been clients of Roy's for ten years and have never found a reason to complain. The best in Santa Fe!

While beginning to get my house ready for sale, we discovered bees entering above a rafter adjacent…read moreto the house wall. Bug Master's guy, Bernard, started spraying what I thought was water since we hadn't discussed work or fees. I thought exterminators were into bee preservation, but I was really wrong. We sealed off all visible ingress and egress areas in the rafters. Despite $300 and his promises that the bees would be gone, they never were. Now the house is under contract and what does the termite inspector find where Bernard sprayed? Tons of bees and honeycomb. For many reasons I can't recommend this business.

Bernard was awesome. He called in response to an email I sent and was able to come over…read moreimmediately. He sprays my house for ants. When I moved in I had a huge ant problem. He sprayed for me about 2 years in a row. I saw a few ants throughout the season but nothing much at all. Then I lost his number. The next year my ant problem was out of control again! So glad I found his number again. I know my house will remain mostly ant free this summer!!!

Great customer service. Very knowledgeable. Always explains product and it's purpose. These owners…read moreare responsive. I always feel that my service is excellent.

Great customer service! Best pest control company out there!…read more Fair pricing. Great weed spraying as well.

So very grateful for the folks at Harmony Pest Management! We are refinancing our house and needed…read morea pest inspection. One major company didn't show and left us waiting for 5 hours. There was a 4 hour window and we called to see when they were coming only to be told the person couldn't be reached but they texted them to ask when they were arriving. Another company couldn't / wouldn't work with our schedule. I saw Howie's fantastic reviews of Harmony and knew I had found the answer to our pest inspection problems! I emailed on Saturday, after the business was closed, but still heard very quickly from Matt, the owner. He scheduled us for Tuesday at a time that worked for our schedule because he knew the only thing holding up our refi was the pest inspection. They were awesome - friendly, professional, and very knowledgeable. We got a very thorough inspection and some great advice. I'd definitely recommend calling Harmony and if we have any issues with pests in future, we will call them without hesitation.

I've been meaning to update this review for YEARS…read more Since our first appointment with Harmony Pest, we've never wavered from the company, never even considered it. New Mexico has a fine assortment of bugs, including a few that you really don't want to mess with, and Harmony has stepped up, year after year, to help us "manage" the critters. They communicate via text, messaging about a week prior to the next scheduled visit, and they're responsive to the texts you send them, like the time we had mutant mice running through the living room, the wasp nest on the fence, a black widow party on the porch, and most recently, the mid-January ant invasion. Not only was Dylan on time and extremely personable (including admitting that the attack on the Capitol was impacting his mental health that day), he was thorough. Masked and distanced, he surveyed areas of the room where the ants were entering, adding pet-safe plastic baits in well-hidden places, and he sprayed outside, as well. "If I should come back, just call -- I'll be here as soon as I can." This example isn't an outlier, it's the norm. This is a family-run local company that uses organic, earth-friendly products and they hire great people. Hire them. They also relocate honey bees.

Our tech guy Thomas is the best! Always polite and courteous, he and Truly Nolan have really…read moresolved our rodent issues. Thanks!

Amazing business with a great new manager. Guy was so helpful with scheduling our service. No…read moreunwanted critters here. Thanks guys!

I try to give my business to family-owned businesses. This one of them. They're local and treated…read moreme like a neighbor, unlike chain companies that see people only in terms of the bottom line. Darlene grandfather had the business for over 60 years, and then she took it over. They're thorough and friendly.

I created a post on Nextdoor for some work I needed done. They were the first to respond. I…read morethought "great", and I hired them. They came in on the date, time, and cost we agreed to. They did a good job. However, after that is when the problems started. We would agree on a date, time, and cost, and then they wouldn't show up or call. Excuses I received included: 1. We're working on another job and we'll be there in a few minutes. Hours would go by before they would either show up or call me. I called them numerous times, and each time they would say they would be there shortly. Didn't happen. I was patient with them. 2. I offered to pay for their service by check, which they agreed to for the first job. Then, they contacted me stating they couldn't cash my check, and to pay them in cash. They claimed it was my CU as the reason they couldn't cash it, and that their business account had been hacked into. I was very patient with them; however, it was evident that they didn't really want to do the jobs, even though they apologized for not showing up when they said they would, which wasted a great deal of my time waiting. Additionally, when they started the last job, they really didn't accomplish much for the amount of time they "worked", I settled up the bill with them. Have not hired them since.