Great service. They were easy to schedule. Showed up in their appointment window. Cleaned and…read moreinspected my gas fireplace to make sure it was safe to use, we had just bought the house. They even took the time to spotlessly clean the glass. We are new to a gas fireplace, always had traditional wood fireplaces, so they took the time to answer all my questions. I am now set up for an inspection and cleaning if needed next year at the same time. I would highly recommend Scott to anyone needing to have their fireplace inspected or cleaned.

I was very satisfied with my entire experience. They called to let me know they were on the way,…read morearrived promptly and got to work. I appreciate the detail of the inspection that was done. Recommendation were made that were just that, recommendations. He wasn't pushy at all. When they left, my chimney had been repaired, cleaned and there was no mess left behind at all. I would highly recommend them. Great to see such a professional demeanor in today's world.

We just needed our chimney cap replaced. Smokey's had great communication, gave us a quick quote,…read moreand were out within a week to perform the repair! Thanks very much for a great experience.

Not sure how this company gets 5 stars…read more.... This week we had our metal woodburning fire box fireplace cleaned and inspected by Smokey's. When I called initially I informed them I wanted a cleaning, inspection, and coating of the bottom because I was starting to get some cracks. Plus wanted a quote for a different topper. They come out to clean it but none of that information was relayed to the tech coming out. He had to ask what what being done before coming. He did a flue cleaning but the crack repair was to use some crack and joint sealant slathered in a 3" width. I asked the whole bottom to be coated, maybe a ceramic coating and painted, but that was their solution. I asked about fireplace doors and he said they would send me some information to order some. An online search with the model number has resulted in confusing & limited options. After inspecting the round chimney cap, and he came down the ladder, I noticed their heavy ladder dented my newer 6" gutters. Funny thing is some roofers came over for me later that same morning to do a roof inspection for woodpecker damage on the LP fireplace exterior trim ......without a scratch to my gutters. So, they try to bill me electronically and it takes 3 attempts by text to actually work. Within a hour and a half, I get a text asking if I've paid the bill yet. 1 1/2 hours later when I was still dealing with roofers at that point. My electrician and many others will bill and wait a day or so to pay them. I only needed them to wait until I had some woodpecker damage addressed and was almost done. Then....I get a message from Vince (4 hours after I make the payment and it comes out of my bank) asking how did Kevin collect payment?. I responded back that I paid it electronically four hours ago. No response, not a sorry, not a thank you for the confusion. Keep in mind it was already pending in my bank for four hours at that point. Communication between them two is apparently lacking and it felt like Vince was a collections service when they couldn't bill me properly in the first place. So... $350 later, my fireplace is uglier than before, the firebox isn't coated, I have a small dent in my newer gutter, they frustrated the heck out of me in the billing process, and I still am no closer to fireplace doors and a different topper...because once they have your money...they are done with you. But, hey...it was inspected and "cleaned"...which is all they are good for. At this point, my confidence is it being winter ready is questionable. Now I have to pay a different company to get me doors, a topper, and ceramic coat the bottom and reinspect it to make sure. I know the company is small and under a new owner, but I've never seen such miscommunication and lack of solutions from one company. The pictures are after the "cleaning" and small crack repair.

Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

We appreciate you sending your polite text out to our property to perform services needed on our…read morefireplace that was neglected. Your staff was polite, professional, and extremely clean.

It looks like the completion of our fireplace installation will go into the third week. The owners…read moreclaim that due to hurricane Helene getting the materials will again be delayed. I find that baffling considering the manufacturers of the tile being installed on our fireplace are right here in Dallas. We're also waiting on the warranty, box and manual for the fireplace they brought to our home wrapped in a blanket! The owners of this business are not to be trusted. Buyer beware!

Very disappointing experience. It has been over a month since I first contacted HBR, and I am still…read morewaiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations.

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

Today was our 4th annual chimney service with this company. We burn a decent amount of firewood…read moreeach winter. Luke provides a level of quality, honest work, which is rare in my experiences.

Hands down the best in the Metroplex. Luke Sullivan knows his stuff and gives you his very best…read morediagnosis for what is best for your chimney and more.

Very professional, gave us some tips and appreciated his knowledge. I would definitely hire again!read more

Great job and hard worker, you will be impressed with the finished product. I only give 4 stars…read morebecause of the up charge on supplies I was charged 85$ for 10 pound of reflective glass that I found on Amazon for 27$ I will say all of the supply cost was extremely inflated so that part wasn't good which can be fixed on his end in the future. Whats harder to be fixed is a bad job or sloppy work and that isn't a problem as his work is good. Overall I'm satisfied just a little salty about being overcharged for, stones, ceramics etc... P.s Alexander's customer service isn't very good. Even though I put 4 stars he took it upon himself to send me an almost condescending text. 4 stars is very good considering the amount I overpaid for supplies. Yes you should get the best deals for your customers. Also messaging me after business hours very unprofessional.