Ten minutes off of the lot the car they sold me completely breaks down. Engine is blown. tried…read morecontacting my salesman Paul but wouldn't get a reply. (they were trying to wait the three days so they didn't have to cover the costs). I kept contacting them till I got a reply and eventually they said they'd fixed it. they wouldn't given me any loaners and also offered me to switch cars which then they added that I'd have to pay $10,000 to switch and still have to pay my current loan. Also screwed my gf over when her engine blew and wouldn't fix hers even tho they went agaisnt there own contract.

I just want to start my review on a positive note. I walked into Mathison,in need of a car…read moreimmediately and with no credit established. I was very pleased with how fluid and simple the process was. I left almost 3 hours later having financed a "nused" vehicle. A couple of other "Buy Here, Pay Here" dealerships turned me down, stating that I was too new of a resident to Minnesota and they didn't want to take the risk given that I had no established credit history (for reference, I prefer to pay cash as much as possible). To be fair, I knew exactly what I was getting with a credit repair dealership so I was not the slightest bit shocked by the interest rate or the payment terms. After all I only needed the car for the job offer that I had accepted which meant I would have no issue meeting the payment schedule. In fact, I felt like I had some solace in the knowledge that I at least had 24 months of warranty coverage on the powertrain. Coupled with the free oil changes I easily able to loosely justify the deal, given the position of need that I found myself in. Now we get into the crux of my 3 star rating. I purchased the vehicle "As Is" which is nothing uncommon. one month after my purchase, Covid emerged and I inevitably drove my car much less than anticipated. I say that to say, I put maybe a thousand miles on my car before having to replace a wheel bearing. Not being a warranty covered repair, I paid the cost. Again, clearly stated in my contract, so no disappointment there. Although I did inquire about possibly being considered since I so recently made my purchase. Anyway, as time gores on, I'm making on time payments and still am content with my free oil changes, because that to me is seen as a simple customer service detail that make me smile. You know, like a record executive that signs an artist to a crappy deal but still buy them a brand new car to take their mind of the fact that they've signed away their royalty rights. lol A little over a year passes and I decide that I can afford to pay off my loan early. I know right, adult stuff here. Even though, with my final pay out, I still paid way more than the vehicle was worth, I knew what I singed on for when I drove it off the lot, so there's very little disappointment there. Still, I was quite content with my experience, simply because I felt that even though I had bought my car outright at this point, I was still taken care of because I had a year's worth of oil changes left on my deal. IN my head I was thinking, "Yeah, I might have outrageously overpaid for for my car but hey, at least they still got me on the oil changes. Now, that's good customer service. You know, it's the little things that make me happy" It's like when you spend 300K on a Rolls Royce and they take the time to make sure you have two nice umbrellas as a complimentary "Thank You for Your Business." I mean, it's not in the contract(and believe me, I looked) but it's that little touch of "We Appreciate Your Business" that fosters relationships. I used to have have a glass of bourbon or champagne for my own clients when they'd come to spend a couple of grand or more with me as their clothier. They knew that the drink didn't cost me much but it said to them that I was grateful for their business relationship. I also found that it was often one of the highlights mentioned in their word of mouth recommendations to others. So, you can imagine my disappointment when I scheduled a oil change, after paying of my loan, and went in to find out that I was not listed in the system anymore. I drove over to the finance office and I was told that since I paid my debt, I no longer was privy to my last year of complimentary oil chances that I was getting during my finance period. That really bummed me out simply because I thought I was getting a little morsel of thanks, especially after I had just paid almost double the car's value into the Mathison profit margin. With all of this said and done, I still want to thank Mathison for financing me at a time when I needed it most, thanks for making the process easy, and Thanks for an overall well running car. Moving forward I will not personally continue to recommend people that I cross paths with to the dealership, I plan to stop freely advertising for the dealership in traffic(with their logo on the trunk of my car, I've replaced it with a magnet of my hometown flag), and I will shop elsewhere for my next used vehicle purchase. In summation, it's still a business that thrives and profits on a clienteldisaapointmente base that simply has little to no options when in need of purchasing a second hand vehicle. I just hope my experience offers thoughtful shoppers some insight to further guide a purchasing decision while shopping around. My only disappointment at this juncture, is assuming they had my back, even though they were no longer financially in my pocket. Business is business. Customer appreciation costs extra.

I'm a mile away from the St.Cloud Clearwater RV Park in Clearwater my rear breaks locked up on our…read moreclass c rv. I called all over and they sent me to Jerry's, they were quick to send someone out from the time I pulled over to the time he came out in 10 mins. The drive jumped in and just out it in reverse and drive it forward and away I went. He was a nice guy and said that's what I could do if it locked up again. If you ever need help give Jerry's in Clearwater a call. They were right on it. Thanks again!

Go to Tom's auto repair instead!! We called Sunday night and a gentleman told us they could look at…read moreour RV in the morning so we stayed nearby the night before and brought it to Jerry's at 8am. After explaining our issue and that we were told they would look at it in the morning, he just said "we won't look at it till tomorrow, we have 5 people before you" with an attitude like we should have known better. He was super rude. We drove just down the street to Toms and we were out of there repairs by 1:00 same day. If you want to be treated respect, this is not the place for you.

I had a B8 Audi S4 transported from Las Vegas, Nevada to Minnesota. The car had a previous…read morecondition report for where I had purchased the vehicle and was known the exact condition prior to shipping with Parkway auto transport. When shipped, I had my associate there to help unload. I knew about a few minor scrapes it had and so did my partner. When he seen the car he immediately called me and told me the bumper was hanging off and there was a 24'' scratch on the OEM side skirt. Being I was out of state, there was nothing I could do at the time so I contacted them about the damage and they denied everything even with the proof from the company where it was picked up from. ON TOP OF IT ALL - our neighbor had the other 4-5 cars on the load and a tire went through the windshield of one and the 4 other cars had damage as well. He noticed the S4 sitting in our lot and stopped over to tell me his experience too. Be careful when choosing a company to transport luxury vehicles with a heavy price tag when it comes to replacement parts because they are the last ones that will be helping with their own drivers damage. I have shipped hundreds of cars and never have had a problem like this. Hope this helps someone.

Really nice to work with and we had a great experience. Dropped off in advance in Clearwater. Got…read morea call and picked it up in Sarasota a day earlier than expected with was great. My driver was very accommodating as I was a little slow coming from airport. My car was in the same condition as when I dropped it. I'm scheduling my transport back to MN for the end of April. My car will beat me home & I'm grateful they will keep it in Clearwater for 3 weeks until I get home after our road trip. Thank you!

I have been going to Augusta autobody for various repairs of my vehicles since 1987. Their work is…read moremore than acceptable it is impressive. The owners and staff are very professional, always available to answer questions and explain what needs to be done and an estimate before they start. On occasion they have found a way to save me some money in completing the repair. I highly recommend using their services if you are in need of any repair and/or paintingto your vehicle.

Can't say enough nice things about this family owned and run business. They did a great job on my…read morerepair. A couple of months after they repaired my front right bumper, several of the lights wouldn't work. I brought it back and it was light bulbs. They replaced them at no charge! Thanx Pat and Chad for the awesome customer service! Lori Long