12/14/15: I was introduced to West Metro Buick GMC when I submitted a request for information on a new vehicle. They are a "no hassle, no negotiation" dealership that puts their best price forward, and does not pay their sales people commission on sales. Jared emailed me with the information I requested, and then told me to contact him if I wanted to test drive. He was not pushy and left me alone until I decided to make the 50 minute drive to Monticello because they gave me a super reasonable quote on the vehicle I was interested in. I emailed Jared on a Tuesday morning asking if I could come up that afternoon to look at the vehicle. I found out that this is normally his day off, yet he was waiting for me when I arrived at 2pm. He spent an hour with me, answering all my questions and test driving the vehicle. I left, and Jared went home - except I returned 15 minutes later to purchase. He gladly came beck to work to assist me. I then met with Paul, the finance manager. Paul was no nonsense, asked a few questions, and then came back 10 minutes later with the best option for me. Again, no pressure, no added side sales - he showed me options that made sense for me, answered my questions, and let me decide what I wanted. He explained everything I asked about in the paperwork without being condescending, and treated me like a knowledgable and respected customer. After my purchase, despite his dinner plans, Jared took all the time that was needed to fully explain all the features of my technologically advanced vehicle, and did not make me feel like I was being rushed so he could go home. I was out of the dealership within 3 hours of my first arrival, and was never pressured. The made me a fair deal, including a fair trade-in deal. Everyone at the dealership was friendly, and I could tell they were doing their best to make everyone at the dealership feel comfortable and taken care of. I have never had such a pleasant experience purchasing a car anywhere else. They left me loving their dealership, and totally satisfied. They now have a loyal customer in me. -------------- Update 1/16/16: I took my vehicle in to have accessories installed, and it was a great experience. They had a loaner vehicle waiting for me, which was a brand new, loaded GMC Sierra with only 500 miles on it ready to go with a full tank. They gave me an estimated completion time, and when I arrived at that time the vehicle was finished and the work was done in a quality manner. I did ask them to look at repairing a scratch, and they told me they would have to send it to an external shop for a quote as they do not do body work at the dealership - which is a negative for me, but not a big negative. I like one stop shopping. read more

I bought a truck from West Metro a couple of years ago. The truck itself has been fantastic, and the initial sales team was great to work with. However, the experience in the finance office completely ruined the relationship, and I feel like I had one pulled over on me. During the finance process, I felt heavily pressured into buying their extended warranties, specifically the "Wrap Coverage." They heavily sold it as ultimate peace-of-mind protection. It turns out it was anything but that. Here is what you need to look out for if you buy here: * Used Replacement Parts: When I actually needed to use the warranty, the provider they sold me tried to replace my truck's components with used parts. I had to pay out-of-pocket just to get actual new parts put back into my vehicle. * The Fine Print Trap: The "Wrap Coverage" was highly praised by finance, but they failed to disclose that seals and gaskets are completely dropped from coverage after a certain mileage milestone. I am currently sitting on $3,000 worth of necessary seal and gasket work with zero coverage. * Zero Accountability: When I reached out to West Metro, they washed their hands of the situation by telling me they "no longer sell that company's contracts." * Broken Promises & Ghosting: The finance manager dragged me along for a full month, claiming he was talking to the General Manager (GM) about getting my out-of-pocket parts costs reimbursed. I even supplied them with the invoice from my recent visit proving what I had to pay to put new parts in the truck. It has now been three weeks of absolute crickets and ghosting. I thought I was purchasing peace of mind, but I really just bought an expensive lesson in fine-print deception. The sales team can get you a great truck, but run away the second you get sent to the finance office. Don't buy their third-party protections. read more

I went there on Tuesday. made an offer on a vehicle that was $1900.00 lower than asking price. Said there was no way they could adjust the price, but offered me an extra $500. 00 on trade in. Insult! Then on Wednesday they dropped the price of the vehicle $1510.00. SHYSTERS. Stay Away. Have to give them a star. Bummer! read more

Best dealership around. The kindest staff who are patient and willing to help you find exactly what you are looking for. We have purchased 4 vehicles from them now. read more

My fiancé brought in her Chevy Equinox for warranty work in early October 2019. We expected a quick turn around as this isn't the first time it's been in for warranty work. We received a phone call sometime in November saying the part supplier for them went on strike and offered us the option to come and grab our car that has not been fully repaired. We decided not to risk grabbing a potentially hazardous automobile and left it their until the parts company delivered parts. Fast forward. I call on December 16th asking for the status of the vehicle. I get a call back a few minutes later saying the parts will be in a few days and the car will be ready for pickup. Jan 4th 2020. We pick up our unwashed car, low fuel light on and no wiper fluid. This place didn't even have to decency to offer a loaner car for the 3 1/2 months it sat there let alone put some gas in the tank. Watch out for these low life's! read more

I couldn't have had a better experience buying my first car. Cian was amazing to work with. Everything was easy, quick, and customized to make my experience the best it could be. I'd definitely recommend shopping through West Metro Buick GMC. Great staff ;) read more

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Have bought several vehicles from West Metro now & they have always made the process easy. Friendly staff that aren't your typical pushy salespeople & we appreciate that. read more

We went into to buy a car. We drove it and noticed that it seemed to have an issue with the transmission. They had 3 people look at it, a technician and the service manager drove it and assured us that there was nothing wrong with the transmission. There is very much something wrong with the transmission. We were there for quite a while the day we bought the car and everyone was very nice however we are now stuck with a car we paid cash for that has issues. We usually buy our cars from another dealership however this time we wanted something specific and we will NEVER make this mistake again. read more

The place is very unprofessional! Especially the Manager Kurt. We were treated very poorly by this place by Kurt. I had a diagnostic test done on a car because it was having issues and as I explained everything SINGLE thing wrong with it I took it in 3 weeks later when my appt was first thing I walked in to check in the guy asked me questions and one of them was, "You're having problems shifting right?" and I said yes so becareful. They take it and it takes 1 hr as I come up to pay they said nothing was wrong with the car and 1 wire was off and needed to be on again and that's it. They were trying to charge me more then they should of because I supposedly never said anything about the shifting when that was one of the questions the guy asked me when checking in & the lady Jamie kept arguing being rude because I asked questions about what was being charged & I didn't understand then I asked for the manager & she said the manager isn't here then I told her I explained everything to the women who I made the appt with weeks ago and she said, "Ohhh, I guess it was a miscommunication then I'll take off the charge" which she did but was still rude. I decided to call 2 days later because I felt that I paid for service that didn't do anything which I spoke to Kurt. We agreed on a time & day, came in asked for Kurt & then I heard him arguing over the phone with a customer and I recognized his voice and came over and spoke with us and starting giving us an attitude about us having to drive it with a tech & we were told to just drop it off and he didn't like that we didn't want to do it. As we were leaving he told me, "You know what I don't need you to be arguing with me you can just take it back" I said what are you talking about I'm inside my car leaving like seriously and then he's like, "okay we'll look it and I'll call you when it's ready" and as I drive off I'm speaking to my husband in the truck and he sees me talking upset to my husband he flags us down from the other side of the parking lot saying, "You can just take it I'm done I'll give you you're money back" and I started arguing with him because now I'm pissed and he ending up saying he would keep it again so we left and he told me he was on the phone with someone and made him upset and he apologized but that wasn't enough for me. I told him me & my husband heard him arguing too. But that's no right to treat us the way he did. Turns out there were 2-3k worth of stuff needed to be fixed. Completely horrible. NEVER BRING YOUR VEHICLE TO THIS SHITTY PLACE. read more

First impression of the way the business is ran is very poor. Lack of communication among sales representatives about the vehicles they have available for sale, the web page that lists vehicles for sale isn't correct. The site shows a vehicle is there, and you even reserve it so you can test drive it, and you look again and its gone. Over all have no regard for the customer, when you call to talk to someone, they immediately talk to you as if you already talked to them about financing, when its your first time calling. Not the kind of people I trust selling me anything. read more

I bought a certified pre-owned Pontiac from West Metro back in 2007 and I can't say enough about how great of a car buying experience I had. The sales staff went over and above what I'd expect and I left a dealership (for the first time ever) feeling no regrets. Nearly 5 years later, I can easily say it's the best car I've ever owned. What's more is that I've continued to have my car serviced there and the customer service I receive each time is among the best I've had. We live in Minneapolis and actually make the trek to Monticello for the peace of mind in knowing we can 100% trust the service and quality. read more

Review from a customer that DIDN'T go with this dealer, and why I wish I could have. When I contacted the Internet Sales Manager, Jared Nebel, he was prompt, helpful and courteous in his replies. We set a time for me to visit and see some options, and he was quick to confirm and meet me. i had a very specific car and model with features in mind for a certain price, and Jared was patient and methodical in researching their inventory and talking with the manager about options for me that were still in the inspection/detail location. He even researched another car from another dealership that I had my best offer on, pulled the CarFax for me and was forthright in telling me that they had nothing in inventory that they could match the price on. He even urged me to call the other dealership to hold the car for me (because it was THAT great of a deal). He was right. The car at the other dealership left the lot 30 minutes before I called them. Even after, when I contacted West Metro to tell them the other deal fell through, they were still trying to find a car that they knew I would love and they could meet me on the price with. Unfortunately, they just didn't have the specific car in inventory that I fell in love with and another dealer did. I still would HIGHLY recommend this dealership. They treat you like an equal. They are kind, honest, prompt and courteous, and I WISH I could have purchased from them. Even though the deal didn't happen, I wanted to let everyone know how hard they worked for me, and I will go to them again in a heartbeat for my future vehicle purchases. read more

I used to be a customer of West Metro and they always treated me great! Their service was good and the service advisors are helpful and always let you know what's going on! However, their email follow-up really needs improvement as I continue to get emails, addressed to someone, else asking me to review their recent appointment! (I have since moved on to a different manufacturer who offers a full sized car.) read more

Service has always been completed in the estimated time. Friendly staff and environment each time I have been to West Metro. read more

West Metro Buick GMC - My first vehicle bought from West Metro. I just bought another vehicle from them. - Auto Repair Near Me - Monticello, Minnesota

Recently went in to west metro after receiving a call that i may need an oil change and there were a couple recalls for my encore. Ended up not needing my oil changed at the time. But checked out everything else. Good to go....Staff is friendly and efficient. And i didn't have to wait too long before it was ready. Never have had an issue. All good. read more

My vehicle was recently vandalized and West Metro was absolutely wonderful from inital phone call to my last service visit. Jamie answered the phone that freezing cold February morning when I was in a panic and helped me get a tow truck, they worked with my insurance company for reimbursment and gave me a loaner vehicle to drive until the repairs were made. I ended up needing an after market part on my car that caused the engine light to come on recently and West Metro fixed the problem and explained why the light was on and what to do in the future. Having a vehicle vandalized is a nightmare in itself and everyone at West Metro service have always been so kind and helpful. I would never think of giving my business to anyone else in the industry!! THANK YOU WEST METRO!!! read more

Friendly, timely, accurate servicing! Excellent buying experience too, always where I start when I want a new vehicle...and end up buying here! read more

Great team, great service! Helpful professionals that take the pain out of the car buying experience. The whole process working working with the front desk to sales to finance was incredibly easy. I added heated seats and a remote car starter and the consultation was fast, easy to understand and competitive pricing. Service team did a great job as well with a quick turnaround time. 100% all the way - great job to this team. I highly recommend and when I am ready for another car, this will be my place to go! read more

Purchased a used vehicle last month. I must say it was the easiest car buying experience I've ever been through. Everyone was so pleasant and helpful and I can't thank them all enough; Jeff and Pat (Sales), Cody and Cory (Financing), and Chad (internet and product knowledge). Hopefully I didn't forget anyone. I highly recommend this dealership. My son will be looking for a car next year and you can bet I'll be back. read more

Very helpful, attentive to making the process pain free during lease application and approval process. When there was some minor problem with the car as I was picking it up they made sure I had transportation home. When I again went to pick up the new car it was ready to go. read more

The only place I've bought cars from in the last 15 years and the only place I'll go for as long as they have such great customer service. Corey in sales is always super helpful and their finance department is super knowledgeable and always get the job done. Everyone here is so friendly and accommodating. This place really feels like home. read more

You won't go wrong here. Great service done on time. Great sales folks who get to the bottom line fast and don't jerk you around. How bout that for once! I've known Kurt (service manager) for 25 plus years when he was at another dealer and since he reestablished at WMetro and he knows his stuff! I see another poster doesn't agree with that but I got 25 years of working with him and never a bad experience. Folks in service area are polite, professional, and on the ball. As for Owner Jeff Sell, they don't come any better! read more

We bought a used vehicle. However, we did purchase the extended warranty which was a good thing. There was an unbelievable amount of problems with the vehicle. Working with Jamie was very wonderful. Our vehicle was fixed front to back and seems to be running very well since their repairs. We did aquire a couple of deep scratches on our vehicle which is the reason for 3 stars. We did get a quote for a repair and it is over $600. The scratches are new and one has ruined our 3m rock coverage on the front of the vehicle. We were unable to see these scratches until we returned home with the vehicle and saw it in the light of our garage. We do have pictures of the vehicle before and after. Also, it should be noted we did not buy this mess of a vehicle from their dealership. read more

Did some warranty work on our 2008 suburban with 50k miles when the wheel fell off on our way from Iowa to northern Minnesota. The ball joint, wheel bearing, rotor, caliper, cv joint and caliper bracket were ruined... The car was towed in on Sunday night and they did not have the parts until Thursday and the work wasn't completed until Saturday around noon, after I called every day for updates. They failed to mention that the tow to their facility was covered under warranty and when I asked the service manager (Kurt) about being reimbursed he let out an audible sigh and said "yeah, I guess, if you have the receipt". I was put on hold for every call made each day ranging anywhere from 5-12 minutes, after being on hold for 12 minutes I called back and they answered on the first ring in the service dept so they could not have been far from the phone... Claimed she forgot, just seems like a huge game of pass the buck to me, would not go there to buy a car after my service experiences and I definitely wouldn't go there for service. read more

All I can say is, Wow ! When Jeff Sell speaks, PEOPLE LISTEN ! I had an emergency repair needed to the headlight of my 2015 GMC purchased at West Metro, and I was 180 miles from home. The service said they were booked for the day. JEFF said, "take care of the emergency, that's our policy" THEY DID ! Everything got fixed, NOW ! Really, if you haven't met Jeff, stop to say Hi ! Jeff is a owner you can just talk to about any of their business issues. What a guy ! Thanks, Jeff. You are the kind of guy every business needs ! read more

I always have a great experience with service at this dealership, and this was another outstanding experience this month. The service person I worked with was exceptionally friendly and pleasant when I made the appointment, when I got a call about what they had found, and when I picked up the vehicle. One part was a decision point with options related to replacing the battery or not. They did not "sell." They gave me the information on their test results and what it means. When I wanted advice, they told me the mechanics opinion if it were his vehicle, but did it in a way to make clear that it was not the only answer and was up to me, and gave me information about the new battery if I wanted to go that way. I did the replacement and when I picked up the vehicle my receipt included photographs of the test equipment doing the measurements. I trusted them already, but they went beyond just telling me the information -- the DOCUMENTED it and gave me the documentation. Wow. read more