Great service timely & efficient as well! Great job!!! I didn't realize this could be done in…read morewinter ...glad it's done!!! Guys were on time & did a great job! Glad the office called to remind me of how long it's been since last pump out! That really helps! Thank you!

problems!! The service requested was February 2023 I had Jeff Sullivan which apparently no longer…read moreworks for free flow come give me an estimate. We have a pump room that is moist and creates black mold usually during the fall and winter months. We have bleached and used vinegar in the past and now have a fan and dehumidifier and a ceiling fan to keep air flowing per free flows advice. The quote from Jeff was over 7,000 to Jack hammer the floor up along the entire inside floor and add stones for when the water dripped and then to also dig a sump pump so that water from the surface would just fall into the pit and eject out with an ejector pump. Then to go outside and sig a drain to the center of the yard to allow any excess water to run away from the home. Then once that was completed we'd have an entire house fogging of any mold spurs and a promise of no mold returning as long as we kept the room fan and dehumidifier working. Which I have done so. I scheduled with free flow in for April 2023 because I wanted to vent the house after the house was basically sprayed throughout with chemicals for mold. Our appointment was canceled and bumped as someone had an injury and they had to reschedule me to accommodate the injury. I was scheduled for a Tues Wed appointment and possibly Thursday if needed and they came on a Monday. I was not able to stay as I had an appointment and needed to leave. They asked to look at the pump room and I was able to get my dad to stay while I left. Apparently plans changed they looked at the pump room and assured me the quote was wrong from Jeff and they did not feel the original quote was correct and the dig needed to be outside not inside. Me being in a rush to get to a doctors appointment was not really in the frame of mind to sit and chat about a past employer with these guys of how the job was not quoted incorrectly and it's outside work not inside work. I listened and they made it clear they needed to dig along the blocks on the outside and eject the water to the middle of the yard and to spray along the house. Then do the inside mold fogging another day. I'm like well I want the mold not to return so if you're telling me that the quote was incorrect then let me know what the new quote will be and we can go from there! I looked at Kenny and I'm like it's not going to be higher prices then this right I assume cheaper and he said to talk to the office about the price. Apparently they were fine getting started on the job without the new quote so I oked them and trusted what they told me . Kenny assured me he knew what he was doing and this was the right move for the house and the mold problem and this would fix the issue. Then I get a email from the office while I'm at a dr appointment saying to sign the new documents . I didn't because I did not get to read it yet and I wanted to make sure to look at it and see it itemize and what the price would be. I'm assuming a lot cheaper for half the work. Then Ashley calls saying she needs it signed right away so the guys can get started on the job. I'm like hummm I think they do get started . So I assume I'm just signing for the outside work to be done not a price as I'm thinking we can talk about a price once I call her back so I sign the document to get started on the work. Later when I get home I print the document and see the price is the same well over 7,000 dollars and half the work later I'm realizing wow that's a lot of money when all the work that was done was really the last part of the original job bided and their needs to be some kind of compassion to me . So I call the office and speak to Dan he's not accommodating or empathetic in any way to a customers concerns! He assure me the work could be bid higher for the outside job I chuckle and say NOWAY you need to give me at least 2-3 grand back no way that job is as much you did not even do half the work quoted one the original contract???!!! Really???! I'm like what scammers! So a week goes by and we are mowing and the cap outside on the vent gets sucked into my lawn mower and I call Dan he tells me no way it's their fault I can replace it I'm like um no!! So after many phone calls disagreements and no responses from the office or Dan I email him and he finally tells me someone will come out next week. No one then the next week no one then like a month nope no one !!! Finally like 2 months it gets replaced.! Long story short the fall time is back and the mold is coming back. I've messaged Kenny 2 times since the holiday weekend and he told me Ashley would reach out to me. Oh also I had to hire and attorney just to get my paperwork prices detailed as they say they can not itemize a bill??? I wanted to look at the first bid and the second bid pricing. I'm a person who gives others the benefit of the doubt but the office people have not shown any remorse for anything they've failed to do!!!

I detected a strong foul odor coming from my basement after a heavy rainfall. I investigated the…read moreodor and found black mold growing on my basement walls. I first called ServPro's emergency response number after hours since they are well known for mold remediation. I was informed by a rude customer service representative who told me they had a busy schedule and couldn't respond for 2 weeks. I was deeply concerned of the mold spreading which would cost more in repairs and simply couldn't wait for 2 weeks. I searched the internet and located 1-800 WATER DAMAGE of Northwest Indiana and called their emergency response number at (800) 928-3732. I was greeted by the owner Jim who was courteous and informative about the services he was able to provide. Him and his employee Tony responded to my house within 2 hours. They quickly found the black mold and provided me with an estimate that was thousands of dollars less than what I expected to pay out of pocket for this type of service. Jim and Tony brought piece of mind and reassured me that my problem would be fixed and there was nothing to be worried about. Jim even gave me his personal cell phone number in case there was any further questions I had or assistance that was needed. Jim and Tony started the remediation process shortly after arriving and completed the service call within approximately 8 hours! They were clean, professional, on time and even educated me on the problem. Jim and Tony also kept me informed on how the remediation process. They then provided recommendations to prevent the mold from coming back. In the end, I felt like Jim and Tony made me feel like family and not just a customer. I'm glad Jim and Tony were able to fix my mold problem. I don't feel like any other business like ServPro could of provided a better service than 1-800 WATER DAMAGE of Northwest Indiana. I strongly urge anyone seeking mold or water damage remediation to contact Jim at 1-800 WATER DAMAGE of Northwest Indiana!!! Jim and Tony will not only treat you like family but provide you with piece of mind and a service that will exceed your expectations. Thank you Jim and Tony for everything you have done to fix my mold problem! The rating you guys deserve is much higher than 5 stars!!

Everything they did was great up until the billing process. As is the case with anything regarding…read moreyour home, going through your insurance is a headache. Knowing that I was going through this process and waiting on the claims adjuster, they decided to bill me anyway, with INTEREST, until the bill was paid in full, which resulted in nearly an extra $1000. Not only that, I found the total bill to be a bit outrageous. $18,000 for 3 days worth of cleanup for about 1300 square feet is astronomical in my opinion. I'm by no means underestimating what they do, the work is grueling and difficult, but it's not brain surgery.

Nice talkers, i have been inconvenienced and stolen from. I make and keep my appointments or call…read morewell in advance if i am meeting at a certain time. I DO NOT call you and say somebody is in your house touching and removing your belongings and i have not gotten your okay in advance. Eric the trash sender does. He called me apologizing for the early a.m. call to tell me on the day i am to be there he sent somebody already. They are there doing whatever. I am sick of them and their subcontractors. They are no longer welcome to my house and i never wish to speak to anyone associated with Tektron. I personally as a real estate licensee who can appreciate the emotions involved in a housing and personalty property casualty must say these are most uncouth bunch i could ever imagine being involved with. Petty thieves are sickening. I would gave bought them the items i had stolen from me. OLM State Farm Insurance sent these people i pray their relationship ends. Cassette Tapes of classics that belonged to my mother neither can be replaced.

I had a homeowners claim that was completed by ServiceMaster a few years back. I recently contacted…read morethem about some concerns I had with the work that was done on my home. These services were completed a few years ago and were no longer under warranty. Matt worked with me and expressed how sorry they were that I wasn't happy with the work. They went above and beyond to make sure I was taken care of even though my warranty was expired. They came in and made everything right and corrected their mistakes. Thank you very much to the ServiceMaster team, for being so understanding and apologetic and fixing the issues I had. I would happily do business with them again in the future. Happy customer :)

Good communication. Great job on the carpet. All stains were removed. Price was comparable to…read moreothers. I would recommend.

Their crew was courteous and professional. We had a lot of stains and issues in our church carpet…read moreand Tudor Services worked hard to make them look GREAT! Thanks, Tudor Cleaning and Restoration, we sure appreciate you.

These guys are the very best !!! Keith came out and evaluated the damage and prepared a quote on…read morethe spot. Nate (the racoon hunter) came out and set the trap on my roof and inspected it every day. He caught 2 squerills that were damaging my roof. Then Troy who is meticulous, repaired the roof, and filled a woodpecker hole in my siding. He made certain that the paint color matched my house. These guys are a great team that work for a great company. Use these guys.

Horrifically rude man answered the phone!! I called because I have a bat in my apartment. Yes,…read more"have". He said, "Well we usually deal with landlords in those situations." I explained that I had called my landlord at 5am (it's almost 7:30 now), and texted him to say there's a bat in my apartment, and I haven't heard back yet but I need it removed. He said it would be $120 whether they found the bat or not and I said that seems ridiculous and he said it's up to me. So I asked, "So I could be out $120 and still have a bat flying around my apartment tonight??" He said, "Well you can try calling somebody else, I mean why should I even bother." I said, "Wooow.." and he hung up. I would not call them again and I would never recommend someone who would be so rude!!

Please beware of this company. They damaged our living room flooring, walls, and a lot of our…read morepersonal home contents that they were supposed to be storing during restoration. They did not complete the restoration work due to supposedly not having reliable drywallers at the time even though they did not notify us of this until after they had already torn out a lot of our drywall. We ended up having to hire an entirely different company to finish the job that they originally started. It got so bad that we literally had to call the police on them for damaging our home while they were there. Worst experience that I have ever had dealing with a company in my life!!!

They came out within an hour after my basement flooded and were professional and down to earth…read more They worked with my insurance and I paid nothing out of pocket. Highly recommend!

In 2017 we worked with Serv Pro Porter County. We worked with Chad G. and Josh Q. They were super…read moreprofessional. As new homeowners, we were completely clueless to how this worked. Chad walked us through every step and went above and beyond for us. We have recommended them to our friends and family ever since. Our puppy even loved to see them and got to know them (there was A LOT of water damage)! I cannot rave enough about how lucky we were to get such caring and knowledgeable team to help us. We are very pleased with the work done in our bathroom! Great job guys, keep up the fantastic work!

From the owner: SERVPRO offers 24-hour damage restoration in Valparaiso, Portage, Chesterton, and other surrounding…read morecommunities in northwestern Indiana. Our professionally trained staff understands the stress that comes with fire and water damage and will be with you every step of the way. We offer services including fire damage restoration, water damage restoration, mold remediation, biohazard cleanup, and more. Our SERVPRO franchise has been a trusted leader in fire and water cleanup for over a decade, and we have helped thousands of families and businesses restore their properties. Not just with cleaning up. We also offer repairs and reconstruction. Our next step is to help you. You can trust us like the thousands of others who call us #1 in the clea...