The wait was okay, it was about 30 mins. But then the lady at the counter when my number was…read morecalled, she was so slow. I waited another like 15 mins for her to do something in the back. Also bring cash if you want to save a fee for using cards.

In and Out! Just how I like it! I had to come to MLK for a new license plate. I handed the friendly…read moreyoung latina lady at the Welcome counter my renewal letter and within a minute or two she asked if I wanted my registration for 1 yr or 2 yrs. Two years please, she charged me, went to the counter behind her and appeared with a brand new plate and even put the new sticker on the tag for me. Thank you and have a nice day. I took a moment to reflect on my good fortune, took some pictures and was back in the parking lot in less than 10 minutes. Most people were given numbers to wait and be called for service. That was easy and painless, love it!!

The website claims walk-ins are welcome, but that's completely false. You have to make an…read moreappointment because of COVID -- which isn't made clear anywhere. If you're not a Manatee County resident, they won't even let you register anything. They say it's listed on the website, but I didn't see it anywhere, not online or on the intercom. If you don't have an appointment, they send you to another tag agency where the AC doesn't work and the staff has an attitude. Honestly, it feels like only the upper class or certain people are welcome here. Very disappointing and unprofessional experience.

Manatee county runs an exceptional operation. Walk ins are not allowed. You must make an…read moreappointment online. This is brilliant! Wait time was only 10 minutes. The staff answered any questions I had. Thank you for making a chore much easier.

When there 01/22/26 at 1:35 with an appointment. The first attendant was super rude, and first…read morething she did waa just give my documents back and said " I cant do anything " without even saying why. I was trying to understand what was wrong and what I should do to have this done; and she got super mad for... nothing?

I like the DMV in Florida. I am always in, and out of the building, within an hour (without an…read moreappointment). Unlike the DMV's in California. You need to bring your lunch, and maybe a snack, because you will spend at least four hours (or more) waiting (without an appointment). So far, every DMV agent that we have spoken to out here has been delightful. They are all very nice, helpful, and they actually smile. I didn't know DMV agents knew how to smile. Each time weve come to a DMV, the vibe is inviting, calm, and relaxing. It must be that southern hospitality thing out here. There is lots of parking, and just an FYI, there is two exits. The one behind the building is a bit hidden, but it's there, and it's the best way to avoid the crazy, stagnant traffic on OBT.

There really isn't much choice of places to go for services in getting your license or plate title…read moretransfer or renewal. But this place has improved a lot on service time and helping in a timely matter. Plus staff are friendly which helps with frustration.

spouse just back and stated how efficient it was! He was in and out at 230 pm…read moreand everyone was helpful.

You have to set an appointment online to be able to do anything at this DMV. For whatever reason…read morethey send you a text to your phone and you have to verify it's you while booking the appointment. It was not working for me and I had to use my sisters phone. So keep that in mind. When you arrive you use a kiosk to sign in and wait for your number to be called. Theres a large tv that keeps track of the numbers that have been and are being called. The waiting area is huge and has a lot of seating. One thing I didn't like was theres no directions to the stations once your number is called. I had no idea I needed to go to the back past the sliding doors. I waited 10-15 before my number was called.

After a nightmare experience yesterday at the Lee Vista office--where I was rushed out in under 4…read moreminutes by a rude clerk at Window 9--I came to the Sand Lake Office today and had the complete opposite experience. Stephanie Vasquez at Window 2 is a absolute star. She was patient, professional, and took the time to actually help me with my documents instead of staring at a timer. She turned a week of DMV stress into a 5-star win. If you need your license or ID handled with actual care, drive past Lee Vista and come here to see Stephanie at Window 2! She is the gold standard for customer service.

Great in-person service, if you have an appointment. Show up without an appointment and you'll be…read morewaiting forever. I realize that is due to a large population surge, so I'll cut some slack there. 5 stars for great mail-in and online service. Buy your tag today and generally get it a couple days later in the mail. Or just go to a kiosk at your local grocery store and get it immediately. I dropped a star for their lack of response to online email requests. Asked a simple question concerning my tag and never got a response. Before my father passed in 2023 he had put the car in my name but was allowed to keep his ex-POW plate. That plate is generally restricted to an owner who qualifies under VA rules. It may be issued by Florida, but it's a restricted plate. After he passed I asked how to replace that plate if necessary. Never go a response. Even tried calling but that's a mistake. Essentially it's, "make an appointment". I later found out through some digging around that I'm allowed to keep the plate until it expires at which point it'll be replaced.

Very nice people and fast service. Helped me out in a very tough situation when they didn't have…read moreto. Really appreciate all the help. Thanks to everyone at this location.

Always a great experience there. the last 8 years using this location have bin great. In and out…read morewithout any drama. I moved back last year from Chicago and it was easy to with back all my information. Thanks

i'm 45 years I've been driving since I was 17 and in my life This is the best DMV I've ever…read morebeen to and gone to for the past 16 years. The service is like a five star resort and the speed is like Chick-fil-A. They have the best to support your needs.

Michelle went above and beyond to assist us! She even left her workstation to get a chair for my…read moreMom to sit due to us having a few transactions to complete. She was patient and accommodating. Michelle's attitude and professionalism were very much appreciated. Thank you Michelle! A million times over!

- Exceptional Service at the Orange County Tax Collector!…read more I had to renew my license today and, thanks to the amazing team at the Orange County Tax Collector, it was a smooth and stress-free experience. I didn't have an appointment, and technically walk-ins were closed for the day, but the help desk staff were incredible--they got me in right before closing, and my number was called almost instantly. I was sent to Altheia (at window 53 around 5 PM), who was patient, friendly, and genuinely kind. She even laughed at my awkward attempt at renewing my license and let me retake my picture when the first one didn't turn out well. I never felt rushed, even with closing time approaching, and the process was quick, easy, and efficient. Huge thanks also to the guy who helped me get a spot at the help desk in the first place. All around, this was a five-star experience--far from the DMV horror stories you hear. The OCTC made renewing my license simple, pleasant, and actually enjoyable. Definitely thankful for this team!

So some good and some bad here. Easy to make an online appointment, which does VERY much make…read morethings faster than just walking into the office. However, it is still a hefty wait regardless, with my most recent appointment wait being a bit over an hour and fifteen minutes. It may also depend on what type of activity you wish to do while you're here. I do very much like the screens that show you were you are on the wait list. Your number will not appear until you are about 10 or less on the list, but it is nice to see some movement when you do get on the board. The staff does move things quickly and is very knowledgable. Once we were back to a desk it only took about twenty minutes to process both my husband and I for our new licenses with address updates. Overall: B- Takes quite some time, even with an appointment. Knowledgable staff helps move things once you do get called.

Not exactly someplace I imagine you would go for fun but they DO seem to attempt to get you in as…read moreclose to your appointment as they can. While there were a lot of people there things did move so you could see progress. I do appreciate the fact they have a screen with numbers so you know have a better idea on how much time until you are called up for your appointment.