UPDATE Monday 24 Jan 2022: Do It Tennis sent us the shipping label and did not charge us the restocking fees. We split the shipping cost as agreed. The refund had been issued. We think it is fair to give Do It Tennis two more stars for their cooperation. We are happy that the issue was resolved. ******* This is happening to us right now. We are in the process of negotiating for a fair solution for us as customers and this is none of our fault at all. I wish I could give half a star. We ordered an expensive restringing machine for $945 plus taxes. That would be roughly $1,100 after the taxes. I've been saving up the money to buy this machine for my son as he loves badminton so much. The machine never showed up at our address. After more than two weeks, we called the store and they said it was shipped to the wrong address because the manufacturer's warehouse gave UPS the wrong address. I still don't know how this could happen. I have been buying things online and honestly this had never happened to me prior to this day. We asked for the refund, Do It Tennis said that the unit was still in transit back to the warehouse in Georgia so the refund could not be issued. I found that very unreasonable because what happened was never our fault at all. We paid them the price they asked for and we never got what we paid for. It was not our problem. It was the problem between the store, the warehouse and the UPS. But because my son was nice and trusting so he excepted the offer that they would ship another unit from the store, not from the warehouse, by FedEx to us. Upon delivery immediately we could tell that this machine was a Returned item; not brand new machine. The box was all beat up. And there was another address label of someone else still on the box. We took all the pictures. We then contacted the store letting them know we would not except this unit because it was a returned machine from someone else. They said we had to pay for the shipping back to the store and they would charge us 15% restocking fee. That is ridiculous. After a couple of emails they then said the machine was shipped to them from the manufacturer's warehouse then they shipped it to us, the machine was new, they opened it to put the bonus strings in it. Of course everything had to come from the warehouse of manufacturer first. But they forgot the fact that there was another address label on it so we were the second customer receiving the same machine. We sent another email reminding them that there was another customer's address lable on the box. We also agreed to exchange for another brand new machine that would be shipped directly from the warehouse and we would not pay anything but Do It Tennis would have to pay for the shipping from the warehouse and the shipping charge for us to ship back to them the [returned] machine that Do It Tennis shipped to us. So far it has been more than 24 hours since our last email and we have received no responses from Do It Tennis. If I have to pay for the return shipping charges and the restocking fees then I would file a complaint with Consumer Affair or seeking help from some consumer advocate agency and use the payments as the proof that I am telling the truth. I looked at the one-star reviews and saw that the problems were similar: the orders never came and it was very hard to get the money back. The amount of $1,000 is not a small amount of money. This is our hard earned and honest money, especially during this difficult time, and I vow that I will not give it up for any store owners to cheat us so easily like that. Justice will prevail. That I am certain. Thank you for reading this long review. I believe that this detailed and long review would be helpful. I will keep everyone updated. ** The Packing List pocket was cut open and no lists inside. There was "RTS - Return to Sender" and "Too Much Weight" written on the box. read more

I first went to a competitor of Do It Tennis to find a pair of tennis shoes for my daughter as a surprise Christmas gift. To make a long story short, I will never go back there. From here on out, if I need anything related to tennis, I will come to "Do It Tennis" first. They were so helpful. They went above and beyond and did everything they could to make sure we were happy with our final purchase. They even told me that we could return it for a full refund within 30 days if my daughter did not like the shoes and of course if they were still in brand new condition. The other place said they would only give us 10 days and they weren't especially pleasant to talk with. 10 days was not realistic since Christmas was still 15 days away. When they didn't have my daughter's size in the shoe we picked out, they didn't offer to order it. So we went to Do It Tennis. Do It Tennis took the time to call the manufacturer directly to put in a rush order. Thank you Do It Tennis! read more

I can't say enough good things about my experience with Do It Tennis! I was looking for a specific tennis racquet for my son; it was out of stock everywhere and on backorder for months. Their team went above and beyond to track one down for us. Their communication was top-notch, both via email and phone. I had a pleasure of dealing with Santiago and couldn't be more grateful for all his help. To top it off, the shipping was super fast too. It's rare to find this level of personalized customer service online; usually you can only experience it at a local pro shop. In this instance though, even my local pro shops couldn't locate the racquet for me; Santiago did! I highly recommend Do It Tennis for any player, or a parent of one. Thank you again! read more

I don't generally like to leave reviews but I felt compelled to do so in this case. DO IT TENNIS was recommended by the Pro at our Club when I wanted to purchase new equipment, and while hesitant to purchase on line I went ahead. My first racquet literally came in two days and I loved it so much I ordered a second one. Tony, Santiago & Leanne went out of their way to answer any questions I had along the way, and handle any shipping instructions or minor glitches along the way. They are the most professional and accommodating online store I have dealt with in recent memory, and I can't give them a high enough rating for customer service. read more

What I really like about Do It Tennis is the level of expertise and efficiency that they provided. With product lines that are constantly changing with new technology, they gave me great insight on some new racquets that were specifically geared towards my type of game. It's great to have a local shop to pop into with guys who are excited to talk about tennis. I have used Do it Tennis twice to purchase racquets as well as their website to order shoes and strings. I know I can always count on these guys to get the orders to me on time. Thanks again for a great experience. read more

I recently purchased a tennis racquet from Do IT Tennis, and was very impressed with their website as well as their service. My order was little more complicated, but everything went exactly as I had hoped. They handled my order very carefully and provide the customized stringing exactly as I had requested. They also had a wide variety of strings to choose from. Overall, I was very pleased with their service and would definitely shop there again. read more

Fabulous experience buying my new racket from Do It Tennis. I ordered online, but put in the wrong tension setting for stringing. I called, they walked me thru the appropriate setting for my play level, then strung it immediately and shipped out same day. I had the racket the very next day in NYC! Very happy with the experience and customer service. The overnight shipping is an added bonus. read more

I purchased a Tennis Tutor from Do It Tennis and am extremely happy with the product. I would also like to highly compliment Tyler Luck with his incredible customer service. I needed to contact them with regards to my shipping and Tyler answered every question professionally and in a timely manner. When I need to order more tennis equipment I will make sure it is from Do It Tennis. read more

I've done business with DIT on multiple occasions (online). I do business with lots of tennis companies, and I'm always impressed with the value I receive with DIT. Obviously nobody's going to be able to satisfy everyone all the time, though I'm a client who will keep returning because of the quality. Reach out to them if you need help with something read more

Excellent in every way. Easy to order from the website, easy checkout. Although my racket had to be custom strung, I had ordered on Thanks giving Thursday, and I had it delivered Monday morning to Billings Montana. I think I will go to these guys first for all future tennis needs, they give you no reason to ship around with their aggressive pricing. read more

Ordered a racket online for 2 day delivery. Received a message that said the order was completed but 4 days passed I haven't received the racket or any shipping information. Left 2 messages online and haven't heard from them yet. Update: Received the racket today. It would be better if I could get the shipping information beforehand. read more

I'm a local guy been playing competitive tennis for many years. I've made purchases both online and in the shop. The customer service is top notch, the attention to detail with my orders/purchases continue to exceed my expectations and they will continue to see my business. Cheers to the team and to your continued success! read more

I'm on the East coast, but have used Do It for most of my tennis needs and gear for several years now; their pricing is as good or better than anyone's and customer attention is the best! Great staff, especially Yoke in customer service. You won't be sorry if you deal with Do It! Bill G. Jacksonville, FL read more

Excellent customer service. Took my really late online order and had it shipped in time for Christmas. They reached out to me with a slight problem with the order, took care of it and shipped it quickly. We got exactly what we were wanting. Really appreciate their attentiveness to detail. read more

I worked for Do it Tennis for about 4 years and now do business with them as I now run a junior tennis program just one city over from them. Do it Tennis really cares about their employees and their customers. That and they really know their tennis and tennis equipment! read more

Best prices, fast shipping, always responds to emails quickly. Do It Tennis even offers free stringing on rackets, a service which most other sellers usually charge for the strings. I would highly recommend their services to anyone. read more

Do it Tennis delivers their products on time, in top condition and service, and with a smile. I have had two rackets delivered in two days, strung to my request, and no shipping costs. The price was unbeatable as was the service. read more

Great selection, customer service is friendly and helpful - really quick delivery! It's my "go to" on-line shopping place for tennis gear and clothing. Barbara N. read more

They are the best! I have been buying from them for years! Yoke is awesome and always so helpful! Best customer service....you will not be disappointed!!! Fran B. read more