We had a mechanical issue on the side of the interstate and were stranded mid-way home on a 4,000 mile trip. Dustin and the head mechanic at Dobbs were invaluable in getting us back on the road quickly and efficiently. Thanks again guys! read more

Want to commend Jarrett, Kyle , and Dustin for the great service and assistance they provided us when we brought our RV to them. They were very professional with their assistance and handling of the RV, going so far as to do the job outside when they were not comfortable fitting it in a bay. With all that, their quote and completion came in $200 less then an RV repair center who also quoted us. Their professionalism and fairness has to rate as the best we've ever experienced. Would highly recommend! read more

My son needed a battery. They told him he needed a new alternator for about $1500! He declined. They then charged 50 dollars for the "service". The salespeople tried to tell him that the car would not run without a new alternator. He got a new battery at another place and the car is now running perfectly. read more

That weird vibe you feel walking in the door may be the Dobbs employees sizing you up, ready to sweet talk you into repairs you don't need. While they found/detailed almost $4,000 worth of repairs needed on our vehicle, (of which we approved a much lesser amount of work)...they failed to take care of the basics: Didn't replace the air filter cover (as in, they just chucked it back into place and didn't secure even one of the 4 screws necessary!) and neglected to notice (or lost?) the (very obviously) missing washer fluid reservoir cap. Made me suspicious of our entire interaction there and as a result they lost 100% of my trust....I wouldn't go back. Dobbs Corporate should be ashamed of this lack of attention to customer service and detail. read more

Rude service manager. More interested in selling parts than actually solving issues. Have had to bring cars back on three occasions to have something fixed that, according to the slogan, should have been done the first time. The free services were nice, but being so incompetent that you have to give thousands of dollars away because you can't get it right the first time should be embarrassing. read more

Would not recommend, went in for an oil change and front brake pads and they totally messed me up. I ended up going to another dobbes in my hometown to get the damages fixed. Funny enough when I went to my hometown dobbes they mentioned the poor reviews about the Columbia Location. read more

Drew has helped us repeatedly I trust his opinion concerning my vehicles I've also used their shuttle service which was convenient read more

If I could give them 0 starts I would. Worst Place EVER! I called at 8 am to ask if they could do do an oil change and odometer reading they said yes and to bring the truck by and they would get it in some time today. We were there and dropped it off from 9am to 1 pm we heard nothing we decided to call and they said they were a little busy but should be done by the end of the day before 6 pm. Then at 5:17 pm they called us asking to keep the truck over night. AGAIN we were told twice they could do this service and do it by 6 pm tonight. The truck was there for 9 hours with no communication. The one service takes maybe 10 min and an oil change maybe 30 minutes. the lack of communication and the lack of customer service was horrible. We will not be going back ever! This is very frustrating as we waited all day for them to be doing the work when the truck was NEVER touched not even moved out of the spot where we parked it. DO NOT GO HERE!!! They will tell you they can do xyz and leave you hanging for hours. At 1 pm we should of been told that they were not able to complete it. By the time they told us places were already closed for the day. We depend on our car. read more

I would never ever take my vehicle here. They will lie to you and add more services than your vehicle needs. The mechanic literally told my friend because one of her tires was flat. All of the other ones had to be replaced because her car was an all-wheel-drive. Which is a bold face lie and he knows that I don't know how these people sleep at night. $2500 later he basically scammed my friends out of their money. read more

Make sure if you HAVE to go here, you are knowledgeable on what actually needs to be done and what doesn't. They WILL try to take advantage of you, and they definitely took advantage of us after speaking to several other car service shops. read more

Thanks so much to Jay @ Columbia, MO Dobbs!! On September 23, 2024, the parking lot was full and everybody seem to be very busy! I passed two technicians where it appeared one was going to get a car to pull in for service and the other one was sitting in the car, guess getting ready to test drive. Both appeared focused on their jobs and didn't acknowledge my request for help. I went into the store and the gentlemen who I now know was Jay, greeted me right away and I asked how long is the wait to fix a flat. He replied , about 2 hours. He could tell the distress in my voice and body language when I told him I was trying to get home to St. Louis, MO. It had been raining and this was the trip operating under Murphy's Law. Jay said give me a minute and let me look at it. What a sign of relief, just to know that he was going to take the time to check it out. Well, he couldn't find the culprit but, my tire was down significantly to 10 lbs. He put air in the tire and we didn't hear it seeping out. I told him, I would stop at every gas station to get air and have it serviced at home. What a gem, Dobb's in Columbia has in Jay. He was patient, professional, and honest. I truly appreciate him for taking out the time in his busy schedule to assist me at such a difficult time. This is the kind of gentlemen that definitely gives Dobb's a good name and promotes integrity in the car repair business and values his customers! Again, kudos to Jay and I've been a customer of Dobbs in St. Louis for over 30 years and they need lessons from Jay. He would be great at promoting what great customer service looks like!! read more

Definitely not satisfied with the service. I brought my car in for a coolant problem and my car came out with a check engine light on and after spending over $1000 there my car started to randomly turn off. I would not bring my car there again, McKnight Tire in Columbia MO is definitely the better option and they won't just scam you for money and leave your car in worse condition after they claim to have "fixed it". read more

My daughter a student at Mizzou had to get two new tires and a battery for $950. Two days later one of the new tires went flat. They would not honor the warranty because she drove a mile to try to fill it up. Drew (totally unreasonable) is the manager we dealt with and he wouldn't budge. Complete bad business and would not recommend them for a a thing! They took complete advantage of the fact that my daughter is an away student and I was dealing with them from 600 miles away. Complete BS! Run away from this place. read more

Drew is an amazing manager and has always gone above and beyond for myself and the people I send his way! He's always straight forward and never beats around the bush and will tell you the pros and cons of every option he can give you! He's one of the few people I've gone to that follow the book through and through to avoid catastrophic events on all accounts. Definitely recommend him and Dobbs for outstanding work! Thank you again! read more