Derek came and "diagnosed" my vehicle in October and collected payment from me for diagnosis…read more December comes around and he still hasn't showed up to do the work. Multiple attempts at reaching him to get excuses that hes out hunting, meanwhile I can see all the other people hes doing auto repair work for giving him reviews during the months I was waiting. Derek diagnosed my issue as a broken clutch. I ended up taking the car to a transmission shop in town and they laughed at Derek's diagnosis of the clutch. It ended up being my axle that broke. Derek gave me a failed diagnosis, charged me for it, blew me off for months and months and now his wife is telling me "its a me problem because im their only complaint" instead of making it right.

Booked an appointment through his online appointment booking. Which was easy. He actually contacted…read moreus to make it earlier, which worked out perfectly. Needed tie rods ends and brakes. He got the parts for us and got the work done in no time!!! Would definitely use him again!! Top notch

I haven't actually had work done on my vehicle by this shop as I'm not local, but I can attest to…read morethe quality and integrity of the people that operate it! While en route to Cedar Point from Columbus with an SUV full of kids, I started to experience car trouble. My daughter googled auto repair shops near us as the handling of my SUV began to decline rapidly and I slowed down and drove with my hazards on. By the grace of God, we were only 5 minutes from Tom's Auto Repair! As I pulled into their parking lot, Daniel came out from the garage right away to make sure we were okay as he noticed the flashers on. I explained to him what I was experiencing and after emptying my vehicle of restless kids, the team had it up on a lift in no time and quickly diagnosed the issue(s). They said I was lucky that I stopped, as with the state of my wheel bearing and front bushing, we might not have even made it the next 30 minutes to the park. Daniel didn't have the specific part I needed, but called around to other local shops to see if anyone had it on hand. With none found nearby, he and Alexis helped me problem solve from that point on. I called AAA to tow my SUV to a repair shop back home, and Daniel was already on the phone with local taxi services to to help us a way to Cedar Point, without me even asking. Alexis then called Fleet One for a rental and a Ford Explorer was delivered to the auto shop in less than 15 minutes! The tow truck came quickly as well, and Daniel provided a written analysis of the issue and parts needed to pass along to my local shop. What's even more impressive, is that he refused to collect a dime for his and his team's time, diagnosis, and help. They even cleaned up a wound and provided a bandaid for one of my son's friends who was with us! I was in tears by the time I left, grateful for the good people that God placed us close to at a time of need. I highly recommend Tom's Auto Repair to anyone in the Norwalk area and will always be a fan! Thanks again for saving my son's 13th birthday and keeping us safe, Daniel & team. You guys went above and beyond for nothing in return, and with that kind of integrity and character, I would absolutely trust you with the care of my or my loved ones vehicles in heartbeat. Thanks again, a million times over!

I am 75 years old. I have been an auto body man at a new car dealership years ago and went thru a 6…read moremonths GM Fisher Body autobody repair course. I have also worked on many of my cars over the years changing engines, rebuilding transmissions etc. I am a college graduate and a infantry combat veteran with 7th Cav in Vietnam. Was also an aircraft mechanic. So have been around. Getting old so can't crawl around under cars ant more so hire the work out these days. I don't personally know these people at all, but I have used them twice in the last year for big repairs, one on a 2009 Mercedes and another on a 2009 VW Touareg. THESE FOLKS ARE HONEST HONEST HONEST and COMPATENT and REASONABILITY PRICEd, also friendly. What more can I say except all that is hard to find in an auto shop these days. I hope thay stay in business.

This is a very reliable and trustworthy business. They have serviced our Mercedes and each time…read morethe work has been perfect. They are friendly and professional and a joy to work with. I will return here.

They rotated my tires for free when the jeep got a oil change. The staff were very nice, funny in…read morefact. The price was reasonable. Def go back

Got my car all the way together did some frame work after insurance would have totaled it out but…read moreshe's running good as new now !

I hired this mobile mechanic to diagnose and repair an issue with my vehicle and paid him $550 for…read morethe job. He told me the problem was fixed and left, but shortly afterward the vehicle began leaking fluid again in two different locations. I contacted him immediately, but he did not return to inspect the issue or provide me with a written estimate, receipt, or documentation for the work performed. He had stated that his work came with a 90 warranty, but he did not follow through on returning to look at the issue after I reached out. I had to move the vehicle to a public parking area because the leak continued and the transmission fluid level was extremely low afterward. This was my experience, and I'm sharing it so others can make an informed decision.

I first want to say I have been burned by the dealership I bought my van from so I was in the…read moremarket to find a place I can trust and I have found it! Mike was amazing at helping me navigate the issues on my Sedona! He was honest and up front on every thing from him not being sure and wanting his master tech look into it further and he even called the dealer ship and found out my door was covered by an extended warranty for a known issue. With him doing a few small things it changed the outcome of my bill from well over 1000 to just over 100 because he did a little bit more digging!! I literally cried when he told me the price for the work they had done! If you are in the market for trust worth and up front people get ahold of Maple City Automotive! I literally can't recommend them enough.

From the owner: Here at Maple City Automotive, we understand what makes customer service truly outstanding. Our…read moreprofessional automotive service offers you years of combined expertise from our well trained technicians. We are dedicated to our customers, and that's why they stick with us.

Wow! Really underhanded business practices! -Blatantly selling warranties that they had no…read moreintention of honoring from the very beginning. Lying to customers. And Travis Smiley himself is something else! So disrespectful to women! He doesn't even know the names of some of his best former employees. No wonder his employee turnover rate is so high. Everyone who knows me in the community knows I'm not a complainer and I've never left a scathing review like this, but I feel like the community needs to know. This man should not be doing business in our town!

Absolutely awesome. Traveling, coolant overheating. They worked us in while others told us October…read more Honest, trustworthy. It was just a cracked hose under clamp, we never would have found. They didn't try to sell us upcharged item. Love them

The mechanic showed me the part that broke in my car and the box of the replacement part. Did a…read morewonderful job. Polite and well priced. Friendly service. Excellent quality and very speedy. I would recommend this place to everyone.

They're a great shop. Reasonable prices, high quality work, and they will work with your schedule…read more Everything is up front and honest. No suprise price increases at the end. I would highly recommend this shop to anyone. I have enough trust in them to send my wife there, who has no car experience what so ever, and know she is in good hands.

Andy was super nice and did a great job of keeping me updated on the repairs! The car was done on…read moretime. I received a thorough inspection with recommendations. I did not choose to do all the recommended services and I received no pushback. Thanks!

I was worried when I checked the online estimate for what replacing my wheel bearing would be, but…read moreKG's managed to do the job for less than the minimum I was quoted both online and by two other shops. I also only available for one day due to my work schedule, and they bent over backwards to get it done for me that day taking my situation into account, even after the part supplier fell through. I'm incredibly grateful for their support, professionalism, and affordability.

They did my brakes for a lot less than the other estimates. I think their hourly rate is about…read morehalf the dealership rate. Great service, thanks.