John at White's is one hell of a good guy. My just over 1yr old Honda CRV broke down outside of New…read moreLondon. John was the tow company dispatched by Honda Roadside Assistance. He attempted to deliver the car to Mansfield Honda on that Saturday evening, but the lot was gated, locked, and blocked with vehicles. He called me, clearly frustrated, but said he couldn't in good conscience leave the car there. He took it back to his lot and stored it where he assured me video cameras would be pointed at it. I thought that was reassuring. The dealer was closed Sunday, so he attempted to deliver the car on Monday, and the dealership gave him grief, saying he should have left the car outside the gate with the keys in it. They were not willing to pay him for storage. John was a professional and left the car and I'm currently trying to get Honda to own this. I appreciate the care and concern shown by White's Automotive.

Ethan our tow truck driver hadGood and quick service. And was polite. The gentleman that answered…read morethe phone was polite as well.

This is a very reliable and trustworthy business. They have serviced our Mercedes and each time…read morethe work has been perfect. They are friendly and professional and a joy to work with. I will return here.

They rotated my tires for free when the jeep got a oil change. The staff were very nice, funny in…read morefact. The price was reasonable. Def go back

This is by far the worst service I have ever dealt with. I had called them and was told that, for…read moresome odd reason, my lower radiator hose was sitting on my pulley and had a hole in it. I dropped the car off shortly after, around 6:45 Monday, with no other cars in the parking lot. I completely understand why they were not able to look at it that day. Tuesday morning, I called to see if they had diagnosed the cause of the problem so I could check if it was covered under my warranty. They told me no, that they would get to it soon. I called again around 1 PM and asked if they had found anything yet. They informed me that their technician was not in because he had called off. I asked to speak with a manager because I was told the car would be looked at first thing in the morning, and now I was being told it wouldn't be looked at and I wasn't notified until I called. He said he would be looking at it in a few minutes and would call me back. At 5 PM, I called again, and he said that I had a coolant leak and that the hose needed to be replaced. Unfortunately, the part wouldn't be delivered until Wednesday. On Wednesday, I contacted my warranty company and worked out the payment--they just needed a copy of the invoice mailed to them. I called the shop and asked if they could email a copy of the invoice. They said yes. Feeling like these employees do nothing all day, I decided to walk four miles to the shop to see my car sitting in the same spot, unmoved. I asked if they had sent the email, and they said yes. I called the warranty company, and they said they had not received it. So I took a picture of the invoice and sent it myself. Thirty seconds later, they confirmed receipt. I'm guessing the shop just had bad Wi-Fi, not bad communication skills. With everything set, I walked four miles back home. Thursday, I called to ask if they had started working on the car, and they said no--that they were pulling the car in next, which was at 11 AM. So I walked four miles back to the shop, thinking I would finally be getting my car back. Upon arrival, I noticed my car was still in the same spot, unmoved. Curiosity got the best of me, so I looked under the car to see if I could locate the problem, thinking maybe I could just tow the car home and do the work myself. I realized the radiator was moving freely on one side, which would explain why it was sitting on the pulley--instead of the previous explanation that the hose was simply old and busted. I walked in and asked who had diagnosed the car and took the person outside to show him what I had found. He said, "Well, we will know what is going on with the car once we take a look at it..." I was quoted $457 for a hose, which they got from AutoZone for $187 that's without the shop discount, so probably less. I was told the coolant leak was caused by a broken hose, as if the puddle of coolant at my feet didn't answer that question. It is 1 PM on Thursday, and the car has not moved. They misdiagnosed it and overpriced the repair. But other than that, the shop does have four walls and a nice sitting area. Update they asked me to leave after I asked if they were going to re diagnose the car. And I got the hose for 23.27 at napa 04/12/2026 update I towed the car home and fixed it in four hours, saved myself, $1096.05 by chance are you hiring for a management position? I can sent emails, diagnose, and work on them in a timely manner. I can send my resume over if possible

The service and friendliness of the staff was great! Unfortunately when you call to make an…read moreappointment the call center books you for whatever you want even when the service isn't available at the location! I will never be back and I hope whatever service anyone else schedules is available so your time isn't wasted! Wanted 4 tires put on and an alignment! That's what I was scheduled for at Tire service auto service center and alignments are not available in Norwalk! What a waste of time! Price is way better at William's tire just couldn't get in there soon enough!

Andy and Mike are great. they really helped me get my car back as soon as possible. they also kept…read moreme informed about what was going on with my car. that is a really good way to keep costumers

They're a great shop. Reasonable prices, high quality work, and they will work with your schedule…read more Everything is up front and honest. No suprise price increases at the end. I would highly recommend this shop to anyone. I have enough trust in them to send my wife there, who has no car experience what so ever, and know she is in good hands.

Andy was super nice and did a great job of keeping me updated on the repairs! The car was done on…read moretime. I received a thorough inspection with recommendations. I did not choose to do all the recommended services and I received no pushback. Thanks!