Roger's shoe repair is a JOKE. IT NEEDS TO BE SHUT DOWN…read more Fire hazard. He is a liar and doesn't do the work. Lied about time frame..never fixed my purse...didnt want to look for it. I demanded he search through his PILES of stuff on the floor. He should NOT run a business..well he has a business ..so he says... but doesnt take care of ANY BUSINESS.LOCK THE DOOR AND SHUT IT DOWN.

Roger is pleasant enough but sadly incapable of completing work. His store is an organizational…read morehazard - items strewn everywhere. He had my shoes for three weeks. I phoned after 1.5 weeks, as he suggested, and after looking around a good while, with me on the phone giving a description, he found them. He said he "hadn't got to them yet", but would work on them in the next day or two. I phoned 3 more times over the next 1.5 weeks and each time he said he was "working on them now". After three weeks I understood the situation and went to collect them. They were untouched. I think he loves to potter around in his shoe den but you're not likely to get your shoes fixed!

If you need some heavy duty boots for work, look no further. Red Wing makes high quality leather…read moreshoes and boots that will keep you safe and dry while you get the job done. My fiancé works for Whirlpool Amana and this location accepts the annual voucher as well as offers an additional discount on steel toes. You can pay the difference on your shoes up front or have the balance payroll deducted over 12 months so it's a negligible amount out of each paycheck. He now has two pairs of boots for work. The first of which we purchased last January and are still in excellent condition. And the second is a more recent purchase of cowboy boots that he is over the moon with and apparently wants to wear for our wedding. He tends to be pretty hard on shoes so I was glad to see the Red Wings can withstand even him lol. The staff at this location have been friendly and helpful. They're very knowledgable about their products and are willing to work with you to find exactly what you need. We will continue to shop here and Matt tells everyone he knows that Red Wing is the best.

Theres a really cool dude who's been working there for years…read more then i went to the store yesterday. theres a new guy who looks like Ward Rackley (tarot card guy) from king of the hill. he was super disrespectful and mouthy for no reason. Clearly had some attitude issue he was taking out on customers. My coworker who also bought boots 10 mins earlier said the guy had the same attitude before i got there. He should definately leave his home issues. At home

I had a far different experience than Matthew. I was very hesitant to have my brand new heels…read morealtered, as they were quite expensive, but the thick strap around my ankle was far too big and I likely would have broken an ankle if I'd worn them. He warned me that they would not be factory quality because of the fact that they are nude suede and he couldn't use his usual unbinding agents to bring the strap in, but they look fantastic. I wouldn't guess they'd been altered if I didn't know already. Great work, timely completion, and very fair price!

Don't go, just don't. He can't or he just won't... he'll possibly damage a separated sole even more…read morewhile he's telling you he doesn't have the proper materials to do the work. It's honestly more like he wants a certain type of people to just not be in the facility at all. Go to Leo's in rock island instead. I didn't want to give even one star but it made me.

Red Wing shoes are amazing. No one is going to argue that. It's more the store that is off. Some of…read moretheir shoes don't have prices and the employees don't want to even look them up in the computer, which to me is mind-boggling as how they want to sell shoes. I got a feel attitude vibe.

From the owner: The Ultimate Fit Experience is at your local Red Wing Store. Years of innovation have led to an…read moreexperience that gets you in the perfect pair of work boots. When you step into the store, the whole experience is engineered and built for one person--you. Your Red Wing Ultimate Fit Specialist will help you build a fit system tailored to your specific needs to keep you supported, comfortable and safe--all day, every day. We also offer comprehensive care after your boot purchase, including complimentary oiling and lace replacement for as long as you own your footwear, plus convenient access to minor and major shoe repair. To learn more about the Ultimate Fit Experience, visit us today!

I had Annie alter four pairs of men's pants for me recently and she did a phenomenal job. Plus she…read moreis a delight to talk with. I will definitely use her services again!

Best work, prices, fast turn around, and Annie is just sweetest woman I've ever met. The shop is…read morewarm and inviting!

I went to this business to have my vintage leather boots resoled. I did not ask for anything else…read more 5 weeks later and after several check up calls my husband went to pick up my boots. When he got home with them I noticed that they were not my boots at all. The man had placed a black sole on tan boots and had dyed vintage boots without my permission. He ruined them. He had already been paid for this work. I went back down there and dropped them off to be fixed after the damage he had done since he had already been paid. That was the first week of December. Today is January 28th. I just got off the phone with the sole employee and owner. He literally said, "oh yeah... I forgot about those. I threw them in a pile with a bunch of purses". He also told me that it was my fault the boots were not done because I didnt call him to remind him. He claims my boots will be ready Monday but that was after I had to get very sassy with him. He was not kind or understanding about the fact the he RUINED my vintage boots. He told me my boots were NOT vintage and that they had a rubber sole. I told him I didn't need his opinion on my boots and that I just wanted him to either refund my money or give me my finished product. I do not see how this situation is going to be remedied and I am out $50 not to mention my ruined vintage boots and all of the time and gas money it has taken me to drive back and forth to try to get my product I already paid him for. PLEASE DO NOT FREQUENT THIS SHADY SHADY BUSINESS WHERE THEY BLAME THE CUSTOMER FOR THEIR MISTAKES!