Found on Angie's List and Yelp. Called on May 31, 2022 at 4:20 PM. Steven Byroads has a long-winded voice message lasting several minutes about being semi-retired and only responding to calls a couple of days a week and that it may take time to hear back from him. Steven Byroads called back on June 2, 2022 at 5 PM. He charges $350.00 just to do a consultation / assessment / estimate. I questioned this consultation fee as I want to do all of the windows which will cost somewhere in the range of $20,000 - $30,000. Byroads said he is semi-retired and that his time is better spent doing other things. If he is going to come over and spend his valuable, semi-retired time with me instead of doing other things, he needs to be paid for it. I declined. It's clear to me that his heart really isn't in it anymore - I certainly don't want anyone working on my home with that attitude. I have contacted a dozen window companies, and Doctor Door & Window is the only one to ask for a fee just to make an estimate. How on God's green earth did he get a 2019 Angie's List Super Service Award? read more

Based on the good reviews, I called. The answer machine asks that you go to the website. The website asks that you describe the problem and leave your contact information. I did all this. Received an email response asking how many windows I needed done. I only have one. Since then several emails and phone calls have produced no results. I even left a message asking if only one window was not a big enough job. No response. On one phone call a women answered and said she would look back through the emails to find my request. Still waiting, (10 days.) I'm moving on. read more

I own a 1912 Craftsman home in Los Angeles and it had been a looooong time since the windows and doors had been tended to. I'm so lucky that I found Steve! He is professional, kind, courteous, and most importantly he really knows doors and windows in antique homes. I ended up having him fabricate one brand new door and you can't even tell that it was built in 2017 and not 1912. And for the first time in my home's life all of the doors close and open correctly! And the windows open and close! It's heavenly. If you have an antique home in need of door and window work I beg you to go to Steve. You will not be disappointed. read more

Steve is first and foremost a craftsman. He honestly knows more about doors than any human I've ever met. He also knows about hardware (old and new) and how it all works. We have a 1929 house in Silver Lake built by William Mulholland as a spec house. Our front door is original to the house. It's a heavy, beautiful door, that would not close properly and Steve knew exactly how to remedy the situation without ever having to alter the actual door. In addition, he fixed a couple of other doors for us as well, and we couldn't be more satisfied. If you need someone who knows how to rescue and restore, Doctor Door is your guy. read more

Paid $1500 deposit for Steve to special order a pre hung door and do other work on a $3400 estimate job at our house and apartment next door. This would have been our second job using him. A scheduling error on our part meant the apartment work couldn't be done on the exact time we booked. Steve was inflexible when asked to start earlier and or work beyond 4pm. His subcontractors hired for the day did repair the sliding glass door on the appointed day. After a few requests to reschedule Steve said didn't want to do the job and we agreed that was okay. What is not okay has been his ignoring my request for an invoice for the work done or a refund for the partial job if due. The apartment expenses get reported on my taxes so we need a final accounting. I donated the unused prehung door to Habitat for Humanity and need a value for reporting. Our handyman used a standard door for simpler installation. In our experience Steves craftsmanship is excellent but customer relations skills lack. read more

Terrible. Worst customer service ever. I don't know how he stays in business. I had him come out to put a new back door with pet door opening on my place a few years ago. Late, rescheduled, then when he finally came out, he spent about 40 minutes talking religion. When he came back a week later to install the door, he tells me he really would like to reschedule so he can go to Vegas. Wtf?! He ultimately installed the pet door backwards. So I had to have him come back to fix it. After he left, a bolt was missing. So he essentially ruined the pet door, as it wouldn't stay closed. He sent me an email about a year later, out of the blue, saying he needed to reschedule. Lol. We had no appointment. But I wasn't surprised to hear he was rescheduling with someone. read more

Steve is dedicated and truly an expert in this area. We had two doors to our garage that were leaking during heavy rains. After his assessment and implementation, the doors no longer leak water into the indoor space. Thanks Steve! read more

Dr. Door and associates worked on doors, windows and weather stripping at our home last spring. Weather stripping and functionality of front and side entrances were our priorities, though we added several extras that were within our budget. For the most part, the job they did was fine. The stripping has held up well through the year and the side entrance works well. (3 stars) One workman sanded the paint off our living room window sills without consulting us, though we had no plans to repaint. That was pretty lame. (2 stars) Our front door gave them the most trouble. Neither the original (1920s) latch or bolt was functional, and the job was to reclaim those and remove 2 additional deadbolts that had been added. One of Dr. Door's colleagues spent a whole day on it without noticeable progress. Steve (Dr. Door) took over after that and the results were/are not satisfying; the latch worked only briefly, but we have to open it carefully or the doorknob pulls out (which happens all the time). The original bolt works from the outside with a key, but can't be locked or unlocked from within. Finally, he installed a new, "antiquey" looking deadbolt that looks like it came from Home Depot. To summarize, the door is less functional now than it was before work began. The original estimate for the front door work was $525. Without consultation, that went up to $925 on the final invoice (extra time spent + extra materials). We agreed to split the difference, which nobody was happy about. This is our front door so we're reminded daily of this pricey disappointment. (1 star) Dr. Door called me soon after completion of the work, saying he'd actually forgotten to do one of the jobs we'd paid him for, and that he'd drop by in a few weeks to finish it. I'm not sure what he was talking about but we never heard from him again. He'll probably call after I post this poor review, although I really hope he doesn't. read more

I contacted this company through Yelp and expressed that I had 6 doors at 2 properties that where in need of repair, from a small realignment of a deadbolt, to new weather stripping and possibly a whole door replacement. 4 days later Steve came out to give a quote. He doesnt do the work on the spot, he only gives a quote and then you have to reschedule another time for hime to come out and do the actual work. Steve came out on a Sat, about 45 mins late and looked at all our doors. He didn't give us a quote, he left and said he would send us one soon. I emailed him Monday to see if he had the quote ready. He said he will send it by "weeks end". Really? 6 days to create a quote? I emailed him Friday, which is weeks end, and he took until Monday to respond, and said he would have it by Tuesday. Steve has still yet to send us a quote, three weeks later. It clear that Steve and this company are not eager for business, and do not understand that customers who have broken doors need them fixed as soon as possible. Looking back at his reviews you can see most are negative as of lately. I think its time for this company to move on from door repair and perhaps concentrate on whatever else is going on with its company focus . read more

Steve took the time to assess the best solution for the replacement of an exterior door (and hardware) on an office building. He took the time to fit it properly, provide adequate protection for the top of the door (to avoid water damage), replaced and reinforced the area around the door for protection and strength. He built up the framework to another exterior door and also put in extra metal work that he deemed necessary and added a few other things as a gift. Steve also installed an interior door and installed the hardware. Pretty impressive. If you like someone who pays attention to detail and takes pride in his work, then Steve from Doctor Door & Window is for you. The other people I spoke to regarding the work didn't come out to review the job. That had me worried. Steve does take the time necessary to do the "right" kind of job. After I committed to the quote, we had to wait for the delivery of the door. All good. He has also worked on my mother's craftsman house in Silverlake and has done such fine work that she won't hire anyone else. read more

Steve and his team were great. We have original windows from 1931 and they restored things beautifully to their full functionality. We are really glad to have found someone who knows how to take care of old houses! read more

Steve is simply the best in the field of door and window installation. He is truly a master craftsman---and he brings that high standard of workmanship to every job. With his incomparable expertise, long experience in the field, and genuine passion for the job, Steve is our first and only choice when we need a door or window installation in our home. read more

Steve is probably the most skilled door and window installer in the area. We had an urgent job of weather stripping the doors and windows of our 1930's cottage so tightly that smoke from a restaurant next door would not seep in. Not only were our doors old but they were curved on top. I think Steve is the only person who could have achieved this. Weatherstripping is done to keep cold out but Steve's was so expert that our doors were virtually airtight. He worked on his only day off to help us out, worked quickly and cleanly and charged reasonable rates. He will be my go to guy if we ever renovate or have any door or window issues and I would highly recommend him. read more

I could not be more impressed with the good Doctor. We had an odd-sized smashed window, a gaping hole where a doorknob used to live, and an office door lock that was functional but painted over. Steve replaced the window (including matching the previous tinting), did a double-switch on the doorknob, replaced its lock with an authentic antique, and instead of charging me more, advised me to try and "unstick" the office door myself. He even threw in a key for free! If you live in Hollywood, Silver Lake, Los Feliz, etc., and you care about quality work - don't even think about using anyone else. read more

I can't say enough good stuff about Steve and his crew. My home is built in the late 20's and I work to preserve as much of the detail as possible. Steve totally understood that. He goes above and beyond educating me about how things in my home should function and then making it happen. He also went through the house and called out problems I didn't know about and problems that could come up. He and his crew are clean, honest, and honorable. Please use this company. We need more contractors like him. read more

I can't tell you how much angst and annoyance our condo building's front doors have given us over the almost 10 years we have lived there. They are wooden French doors which swell and contract with the weather and while lovely, they are aged. It looked and acted like an old door. We were having continued problems getting it to shut properly which left our security building, un-secure. Our locksmith said there was nothing he could do, that we needed a "door guy". He reiterated, not to hire just anybody because someone could really screw up and make the door not fit. Sigh. Where would I find a door specialist for a beautiful but old wooden door in this world of metal doors and handymen? Yelp to the rescue! (Again!) Steve, Dr. Door, was personable, polite and punctual. He fixed our door and replaced all our rusty hinges. He stayed in touch regarding times and estimates via phone calls and even gave a call after the job to be sure I got my key back and that we were happy with the work! The door looks great and we're calling him back to replace the lock guard and spruce up the door even more. Steve is worth every penny and considering he is a specialist in wooden doors, we got a great deal. He resuscitated our tired, old door and I'll call him again in a heartbeat! read more

We had Dr. Door and Window replace and repair doors for us. He was great. He showed up when he said he would, preformed excellent work, and charged fair prices. One other plus, he cleaned up after himself and his assistant. He is one of those craftman who take pride in the work that he does. He is my go-to guy whenever I need door or window repair or replacement. read more

so I have been looking for a guy like Steve forever to fix the double-hung windows in my house. not sure why i had such a hard time, but now that i found him, i want everyone to know what an excellent craftsman/problem solver human being he is. First rate work, first rate service, first rate attitude. Hard to find these days, but he is the real deal. read more

I'll give him 2 stars for calling me back after a week. During that call he set up a time to come look at my project but then never showed up. He may be the Dr of Doors but Steve doesn't seem super motivated. read more

It takes quite a lot for me to write a bad review. I am a small business owner and I like to support small business owners - but unfortunately, I, too, have been stiffed by Dr. Door. We paid a lot of money for a solution that did not work back in July (it's October). He said he stands by his work and that he will continue to work on it until we are satisfied. After numerous attempts at reaching him without any return communication, it is clear that he does NOT stand by his work. Avoid this 'business.' read more

Today we received a note from Dr. Door in the mail asking why we would give him one star on Yelp?! Evidentally, Dr. Door doesn't understand that we never received a phone call from him stating why he stood us up!! Sorry, but those are just the facts. read more

I found this company via Yelp search and when I requested an online quote and told him I need two doors repaired, he writes back that he "can't afford to come out for only two doors... If I had additional work it would work but can't afford to come for two doors". He's only 13 miles from my house. Maybe if he didn't turn down jobs he would have the money to make money. Beyond LAME!! read more

I called Dr. Door and Window regarding fixing a pane broken in our 1950s/60s apartment. I got no response for weeks. Weeks later, I get a call apologizing profusely for the lack of return call. They've had "upheaval" in their office, and if I haven't had my window fixed, please call, they want to help. And I should send pictures via email. So I set about taking photos of my window, sending off two and forgiveness. Alas, my faith was misplaced. For another several weeks, complete radio silence. I called a few days ago to follow up. I got a call back just now explaining that Steve - Dr. Door and Window- had realized he was simply too busy with jobs that were already on the calendar to fix my window. However, they decided to call with a referral to someone else. The vibe was that they were doing me a favor. The kicker? She asked me to mention that I was referred by Dr. Door and Window because they get "points." So here's my question. Why call me and ask for my business if you are too busy to take it? And then ask me to do you a favor? There's something wrong with this picture window. post script - Atwater Screen & Glass picked up immediately and is coming tomorrow morning to look at my window. read more

He worked on my house about 7 years ago and it was an awful experience. Mis-measured windows and then blamed Taylor Brothers for it. Doing the french door install, his employee made shortcuts that thankfully my contractor observed and made him correct. And now today, I have found extensive damage to my subfloor due to a Doctor-Door-badly installed door. Doctor Door even tried to gouge me on the stucco patching . . . just shady all around. read more

Wow, this guy is lame, lame, lame... I left a message on his website as his voicemail directs you to (should have been a red flag right there); then I left a voice-mail since he never called, to no avail. F... this guy... read more

I recently bought a fixer-upper that had a sliding patio door that wouldn't open. a GC and a separate structural engineer said this was due to the upstairs level settling onto the frame, and it would cost $5k to open the wall and fix the problem. Dr. Door was at my house to fix some other various window issues, took one look at the aforementioned slider and said that was not the case, just the frame needed an adjustment and was able to fix it for $1200! I have since had him doctor several doors in our home, and not only is he is a very trustworthy and interesting fellow, but has really gone the extra miles make sure our projects were completed to our satisfaction. read more

I contacted this company in 2 different ways. Once on their website and then also by calling them and leaving them a detailed message regarding the problem with my double hung windows. I live in East Hollywood Hills. The company is located in East Hollywood. 2 days later I was emailed that I am out of their area! I emailed them back saying I'm in the same city as them and gave my zip code, but heard nothing back. What a waste of time. read more

Steve refurbished all the remaining original windows in our 1948 home. He also replaced two of them with new windows while keeping the original frames. Excellent windows that fit perfectly. read more

Steve is terrific! We have a 20s-era home, with tons of old wood windows and doors. Steve spent over an hour (in our tiny house), going over each and every window and door (interior and exterior), then crafted a very detailed estimate for the work, allowing us to decide what we could afford to do and tailor the work accordingly. Steve was on-time, professional, lovely to be around and did exceptional work. Doors that haven't worked in decades are closing properly, drafts are gone, windows no longer leak, all the while maintaining the original charm of the home. Craftsmen like Steve are few and far between - if you want it done well, call Steve! read more

We have a 1924 home in the Hancock Park area with all original windows and doors. Steve and his team did a wonderful job restoring them! The windows are now waterproof (not the case before) and windproof, and the doors open and shut properly. Steve is a true craftsman. He and his team are professional, clean, prompt and friendly. I recommend them highly. read more

Steve gave me a detailed estimate and performed the work in a timely manner. His work is excellent!

We had Doctor Door and Window repair several windows on our old house and he did a wonderful job. He was punctual and made sure everything was cleaned up afterwards. I would use him again and highly recommend him. Paula P. read more

We called Steve when our cleaning lady lost our house key and we needed to replace the locks, but once we realized the breadth of his skill set we also had him help with weather stripping some windows, fixing the front door so it would close right (we used to have to slam our shoulder into it to get it to lock), and replacing an unusually sized window pane in our dining room (which our son cracked with his head). Steve was very professional, and his prices were totally fair. I plan to call him again soon to deal with our troublesome back door. read more

Some of the negative comments here reflect the frustration that it may take a while to get Steve to give an estimate or to schedule the work. All I can say is that he is in demand because he is one of the few workers I have found who actually know what they are doing. It will definitely be worth the wait. Once Steven does the work for you, you will understand why--he is extremely knowledgeable (read expert) about all door and window related problems, and how to rectify them. If he cannot figure out how to fix your problem, then no one can. We had several different types of door alignment problems, and he was able to figure out--sometimes with an elegant solution--how to fix the problems that had been plaguing us for quite a while. Highly recommended! read more

I have an older pre-war triplex and am doing my best to maintain the integrity of the original design and appointments. Do you know how hard it is to find someone who shares your perspective? Well I just had Dr. Door over to repair one of the original exterior doors and it's frame, add weatherstripping, fix a laundry list of to-do items, all in keeping with the building's 1937 original look. Identifying the problems for an older building...this was simple for him to do. Finding replacement pieces from the same period...he had a stash of older items which were appropriate. Executing the repairs thoughtfully and with attention to detail...he had that under control as well. A true "fixer". And on top of that, what a great guy! So if you've been looking, you can check that off your list. Call him, or shoot him an email. I would have him back for other work in a heartbeat. read more

Super high-quality, detail-oriented work. Steve restored/repaired several original doors and windows in my 1909 Craftsman, and saved me from having to replace them with modern parts. He was also a real pleasure to work with. If you need his niche skill set and expertise, he is definitely a great value and worth the wait. He's also a pleasure to work with. read more

Don't cheap out! Dr. Door is a specialist and totally worth it. He replaced 2 sets of doors to my deck and weather sealed my front door with stellar results. He and his team are professional and thorough. Doors may not seem like they need the TLC he provides, but if you have a really well made and well installed product, you'll want to stand there and open and close them just to hear the soft "whoosh." you get when he finishes the job. read more

Steve is fantastic. Accommodating to your schedule. Courteous. Just a pleasure. He's extremely knowledgable. We didn't want a handyman per say, we wanted someone who specialized in doors--which was difficult to find! He did an excellent job, and even went above and beyond, coming back a second time to fix our refrigerator door--which is outside his usual line of work. More costly than a handyman, but definitely worth it! read more

Steve recently installed a new back door in our little old house. His whole team did a great job. Steve's a real pro and his attention to detail and customer service are 10/10. I strongly recommend. read more

We have used Dr. Door and Window a number of times in the last five years. We own a 1927 duplex and the windows were starting to deteriorate...we were seriously considering replacing them with new windows. Fortunately we had Dr. Door come out for an estimate and he indicated that he could tune up and repair our 25+ windows. It was a big job, but he was able to refurbish all of our windows...so they are almost like new. My wife and I were thrilled that he was able to save them! Over the years, Steve has also replaced a number of doors and locks (he is a locksmith!) and replaced glass on any number of windows (better than many glass companies) It is always a pleasure to find an "artist" who takes pride in his work. Highly recommended...We will be using him again soon! read more