Never work with these people. Had a tech come out and measure the damaged window and he just left…read morethe wood on the street. Literally created more problems than they solve.

Very pleased with my windows! So much so I am ordering more for my new project. My contractor was…read moreeven surprised and said he will start using them! They are so beautiful & well made. And sounds simple but I appreciated them being wrapped up and protected for transport. No one wants a scratched up window. They open very smooth as well. I will continue to support.

We just had our windows replaced and couldn't be happier with the results. From the first…read moreconsultation, Enrique was friendly, honest, and took the time to answer all our questions. He also offered a very reasonable price. On installation day, the team arrived on time and worked efficiently and professionally. They were organized, knowledgeable, and left everything clean once the job was done. Stucco work around the windows was needed, and they did a really nice job. We immediately noticed a difference in noise reduction and indoor temperature. Definitely glad we chose them and would highly recommend!

I have worked with this company three separate times. 1) full home window retro fit. 2) window and…read moreslider during kitchen remodel. 3) broken window repair. Honest and clean work with good pricing. Very efficient and never any issues. Highly recommend.

Called anout 5 times just now the 3 rd time she answered and said window repair can I help you and…read morethen hung up I called again maybe we got disconnected but she keeps answering and hanging up !! Terrible service I know just by the person answering and hanging up I will not give my money to this business terrible aervixe

Shout out to these guys for quoting me on a new windows and Alex who is a true professional was…read morevery helpful and did the work very professionally for me. I won't look any further except for these guys to do my windows from now on.

Gary did a great job installing our new windows and door. He and his staff are reliable, clean,…read moreknowledgeable and efficient. I will use them again if the need came up. He is very experienced and does a great job.

First the good. Quick install and reasonable price…read more Now the bad - I waited over a month for parts. They also didn't tell me that I had to paint all the work that they did, myself (might be important to know when you make the deal!). After they were done, they rushed out of here without giving me a walkthrough or an inspection. I was lucky to find a couple of problems myself before they drove away and had to chase the boss outside before they bolted to the next job. They left gummy stickers and brown wrapping material all over the glass. (My wife and I took 2+ hours to remove it) They damaged some of my moulding that I had to repair. They didn't even caulk the window, door or trim work and there were ugly gaps in the trim that I ended up doing myself just to get rid of this outfit. I found the warranty info in an envelope on the floor after they left. Very bad. Communication? failing grade. Have fun getting them to respond to an email or a call. Forget this company. I had let them know that I needed more work, a front door and some others. They never even responded. Guess my needs aren't important enough for them. I paid the balance in cash and the boss refused to give me a receipt (he said he didn't have any) until he got home to email it. I sweated that one out. In conclusion, I know I got a break on the price but that is NO excuse for doing a shoddy job or for the boss not to inspect the team's work afterward or even return phone calls or respond to emails. Will not use again. I'd rather pay more somewhere else for a pro job. Never again.

Happy with purchase and good customer service . Fast…read moredelivery and installation. Highly recommend.

Terrible service. With the recent rain, my windows are leaking. I tried to recaulk windows from…read moreoutside and noticed that there were gaps where caulking was missing. Don't hire this company. Don't make the same mistake to save a few hundred dollars. They scratched me new floor, left broken glass all over my planter, and the installer kept using my restroom without asking for permission. My windows in the kitchen open & close unevenly. Poor service and poor quality.

When their rep. first comes out they sound like they really want your business and will work very…read morehard to meet your needs. Unfortunately, once they get the job they do not really want it. After changing an appointment to do the final measurement (which can happen) he made another appointment for the next morning. That morning prior to the set time he called and said they could not do the job. The "boss" told him to cancel because they got a bigger job and they could not make time for my job. This was not a cracked window job--it was a full day's worth of work. Apparently satisfying a customer who they said they were happy to see liked to employ local businesses rather than big chains was not really what they are all about. I cannot attest to the quality of their work since they do not show up. However, if you want to do business with a company that will actually provide you with service this is not the place to go.

Horrible service. Complete waste of time. One guy quotes you one price, then you go back to order…read moreand the other guy tells you something else... I went in there on 3 different times, and every time the stories changed. Ended up going to a bigger more corporate type company and definitely felt the difference in professionalism and expertise. I tried to do the right thing and buy at small business and help local vendors but with this type of treatment no wonder they don't grow. I work in the customer service industry and my advice to this place is to try to hear out your customer, and their needs before you start to question them. Try to understand that, we are not contractors or handy guys, we don't know your lingo. We are just regular people looking for someone to help and explain the process. If we walk in your door it's because we have a need, and if you make us feel stupid and belittle someone for not knowing the exact type of window or brand or frame angle.....? Well definitely not go back nor refer anyone there.

I hired Pristine to install 19 windows and doors in my home. The installation was flawless and…read moresmall adjustments were made promptly. The doors took months to deliver but My experience was very satisfactory.

I'm a Residential Builder. I've installed many different window and door systems. Hands down, Sejon…read moreand his team offer uncompromising value, with an expertise rarely found in our industry. I cannot speak highly enough about them, and will get into why I feel this way. But first, let me say this - if you're looking to get a window repaired, or glass replaced, or are a retail customer without any background in window systems - I don't know that Pristine Windows is where you should be looking. They're not setup that way, it's clearly not their business. What is their business - they provide a precision approach to new construction and remodeling projects when it comes to window and door systems. Through a detailed oriented lens, Sejon will quickly identify and troubleshoot issues, and in turn offer the correct solution, prior to even ordering. You're going to have a rock solid installation working with them. You project will run incredibly smooth having Sejon on your team. If you're a builder or developer, creating quality builds, you really do need to connect with Sejon. Having him on your team guarantees the glazing /fenestration phase of your project is installed and completed to the highest standard. I would say that Pristine is not expensive and not cheap - they are fair, you get what you pay for.

Amazing service...Price that can't be beat... Customer service is professional, friendly and…read moreresponsive. Installation was skilled, They left my place cleaner than it was before... I got several disappointing quotes  from other companies. LA windows and glass answered ALL of my questions with the detail, expertise and the thoroughness I expected!  I Hands down recommending them to everyone...

Eddie and Sandra Lepe did an excellent job with the glass for our recent bathroom remodel. We had…read morethem measure, fabricate, and install a large frameless glass shower enclosure, the vanity mirror, and some glass shelves for a niche that emerged from the framing as the bathroom remodel progressed. The Lepes visited our house three times, first to measure the shower enclosure and niche, second to install the shower enclosure and measure for the mirror (once the cabinetry and countertops had been installed) and last to install the vanity mirror and shelves (once the finish carpentry and painting were done). Universal A+ Glass & Mirror has no web site or e-mail address. Sandra and Eddie are accessible via phone and fax. We look forward to having them contribute to our next home projects.