The doctors and staff seem very great and caring. However,…read morewhen trying to call for follow up there is absolutely NO WAY to talk to anyone. The phone rings forever and there's no answering machine on any option except for the prescription refill line. I've never experienced this with any other clinic to where you cannot call to speak to anyone, and not have an option to leave a message. This may be a Covid related problem, but I think their phone system is not working properly, or they need to have receptionists working in a call area to take phone calls. It was incredibly hard to just get my first appointment scheduled, and now I can't even follow up since the appointment. It's useless.

I love coming to this office. The staff are very friendly and the doctors really care about the…read morepeople they see. I have been going here for around a year and I am very happy that I picked them to help keep me healthy.

I am new to South Bend so recently went to Dr. Tuttle (Michiana Direct Primary Care) for the first…read moretime, and was extremely impressed with him right away. (I can judge physicians fairly well because I was in the healthcare business for 30 years--so I recognize "the good and the bad.") Dr. Tuttle stands out among the rest. He takes so much time to listen and seems to be in the practice of medicine because he genuinely wants to be of help to his patients. He has even developed a pricing plan for those of us who have very high deductibles and are paying without insurance. I highly recommend him for many reasons!

From the owner: Need to see a doctor? Dr. Jacob Tuttle, M.D. is board certified in family medicine and currently…read moreaccepting new patients. Anthem Blue Cross and United Insurance accepted. Discounts offered to patients who are self-pay. Call today for an appointment!

Very professional and great bedside manor 5 Star all the way... staff was also very pleasant and…read morevery efficient!

Diana Francu is attentive, competent, and very respectful. On my first visit, I had nearly an hour…read moreof face-time with the doctor, and she actually paid attention to my medical history. She was the first one to ever try to tackle my long history of sleeping problems without just brushing me off. Her approach to wellness is to not just treat the symptoms, but to tackle the underlying causes. She has been an excellent physician, and I would highly recommend her.

Beacon is unreliable and unable to schedule phlebotomy. Last year I had to schedule the same blood…read moredraw five times. iIt was scheduled 6 months in advance. They called to reschedule due to insufficient staffing. The week before the new date, they called again to reschedule due to insufficient staffing. A friend suggested I get the draw at the beacon hospital. I went to the hospital to schedule a blood draw and was informed that I had to call scheduling foran appointment, but they could take walk ins. I waked in the next day and got my blood draw, but the staff told me they would not be able to take walk ins once the new wing was completed due to work load. I reviewed my blood test on line to find they had only done half the testing the doctor requested. I went back to Granger to get new orders to take to Lab Corp, and they said they could work me in the next morning between patients. The next morning I went to the Granger lab and I was the only patient there. meanwhile, my wife was experiencing the same problem, and they told her to go to Lab Corp. In December, I needed to schedule more bloodwork, and asked if I should go to Lab Corp. Beacon assured me they had hired more phlebotomists abd the problems were over. Feb 12 I received a text telling me to rescdule my April blood draw as they did not have enough staff to cover it. They are unreliable, incompetent, and confused.

Unfortunately, I will never recommend Beacon Medical Group. I have had trouble scheduling…read moreappointments and receiving medicine from this provider for years. Recently I had a very disappointing experience with this practice. I went for a medication checkup, and my provider was adamant that I receive a pap smear. I was caught off guard and declined for that specific appointment, and wished to come back at a later date when properly prepared. At that time, my doctor continued to pressure me, which was extremely uncomfortable as a patient. My doctor seemed very unsatisfied with my personal choice about my body. I called the office because I still felt quite unsettled and voiced my concern. No reply. About a week later, I received a letter that I had been released as a patient due to a breakdown in the relationship. If the doctor's approach had been different, I would have complied. I believe patients have a right to make informed decisions about their own health, and I felt that my boundaries were not respected in the slightest. This experience was unsettling and felt unprofessional. I expected a level of trust and open communication from a healthcare provider, but instead, I felt dismissed simply for exercising my right to choose. I would not recommend this practice to anyone who values patient autonomy and respectful patient care. Women (and men) deserve compassionate care with patience and humility and this practice does not meet expectations.