I stayed for one night at the Cornell Inn recently after attending an event in the area. The inn…read morewas convenient to the historic downtown area, yet away enough to feel a bit quieter and more peaceful. Paige at the front desk was phenomenal! Very friendly at check-in and answered all my questions during my stay, always with a smile on her face. My room was beautiful. I chose room 25 (Vivian) on the 2nd floor of the main house. While it's a small room, it was cozy and quite lovely. I spent some quiet time writing at the desk, and later enjoyed the fireplace with a Duraflame log provided by the inn. They also provide a free bottle of wine, which was waiting for me in my room. The next morning, hot breakfast was waiting in the dining area downstairs. There were several options, which I appreciate having a choice. The pumpkin French toast casserole, seasoned potatoes, and bacon were superb. A great way to start the day! I loved my stay so much that I'm returning in January for another night!

Some people visit the Berkshires for the music, but we come for the cozy charm of the Cornell Inn…read more The experience starts the moment you book your stay, with a wide variety of beautifully appointed rooms to choose from, just pick based on your vibe. From the warm welcome upon arrival--complete with a welcome drink, pastries, and brownies--to the impeccable service, every detail feels well thought out. We were a bit apprehensive when we heard about the new ownership, but thankfully, much of the charm remains intact. The bar now uses a Bartesian machine, which makes good cocktails, though I can see it becoming cumbersome if multiple guests arrive at once. Breakfast is always wonderful with a variety of entrées and sides. My only wish? That they bring back the specialty coffee machine--I miss those cappuccinos! Fortunately, their excellent selection of Harney & Sons teas helps make up for it. Already looking forward to our next visit!

First impressions make all the difference. After a long exhausting drive (no thanks to rush hour…read moretraffic) from NY downstate, we were greeted warmly by Matt, who not only acknowledged our hotel loyalty status, but also offered my kids cookies and water. I happened to have forgotten the kids toothbrushes, but he quickly retrieved replacements for me. We were quickly checked in, and after we settled into the room, he even gave us a courtesy call to let us know the wi-fi password! As someone who loves a good value (and a sucker for free breakfast, I like Hampton Inns because theres a standard level of service and attention that I can expect (24 hr access to free hot coffee/tea is a nice touch). Even if the nightly cost is slightly higher than their competitors down the road, I am willing to pay a bit more for great service, and that's exactly what we got. Our room was clean and exactly as advertised. No Microwave in the room, but they did have a mini-fridge. We had plenty of walking space between the furniture, areas to rest our belongings, and hang our clothes. They even had a nightlight in the room to boot (great for anyone with kids, elderly travelers, or poor night vision!). We were a traveling party of 2 adult + 2 kids, and this room was the perfect size for our needs. The Breakfast was a little *extra* with the fun banagrams too. Coffee was hot and refilled often! Never once saw any canisters empty, as the back end staff changed them out often. There was a microwave for guest to use, and I was able to quickly heat up our lunch for the day ahead. Hope to return again during ski-season!

BEWARE of this Hotel and its unprofessional, and downright cruel GENERAL MANAGER - LAURA RUMMEL!!!!…read more We had a terrible encounter here at this Hampton Inn with Laura Rummel, General Manager. I would steer clear of this hotel and go elsewhere if you are able to as she is unprofessional, rude and condescending. I have been a loyal Hampton Inn customer for decades and a DIAMOND HILTON member, and have never in my life had a negative interaction with any hotel personnel, particularly a General Manager! This is my first complaint, but I felt it was quite necessary to help others to avoid this abuse. My 5 year old daughter attempted to get a paper cup off of the counter during breakfast, and was scolded by Ms. Rummel and told no that she could not get a cup. My daughter came back crying hysterically. I approached Ms. Rummel and asked what she had said to my daughter since she was crying, and was told that she told her NO bc she was "messing up her teas." I looked over and saw 2 tea bags that were somewhat out of place. I asked my daughter to clarify what had happened, and she stated that she was trying to get the cup and the teas got caught on her sweater, so she was placing them back. I went back to discuss this misunderstanding with Ms. Rummel, who was adamant that my daughter was out to mess up the coveted teabags here. So, I asked her name and explained to her that I thought she was unkind for making my daughter cry, and that it was odd that she did not feel badly or even attempt to apologize for making a child cry. **She blatantly told me that SHE WAS NOT GOING TO APOLOGIZE, and that my daughter should not be messing up her teabags and that she should not have been unaccompanied (mind you - 6 ft from where we were eating breakfast in a clear vantage point of me). I informed her I would be making a complaint with Hampton and she told me she "DID NOT CARE, BECAUSE AS THE GENERAL MANAGER - ALL COMPLAINTS COME TO HER ANYWAYS." After I told her I would be calling corporate, she continued to double down on this statement multiple times that it didn't matter, since the complaints come to her.** So, BEWARE if you choose this hotel that clearly Ms. Rummel is an unhinged individual with a power complex, and will not care about your well-being, and, in fact, overtly try to to make you feel unwelcome and uncomfortable. Save yourself some frustration and mental anguish and stay at another Hilton property, or at least until Ms. Rummel has been replaced.

All it's a great place in the owners are very nice. It's a beautiful room with everything you can…read morepossibly imagine to need.

We had a wonderful weekend at the Inn at Stockbridge. The room (Greek Isles) was very spacious,…read moreclean, and comfortable. It was nice to have the outdoor space to sit in. The breakfast was good but the afternoon cookies even better. Snacks and drinks were always available. Best yet was the location-minutes from Stockbridge, Lenox, and Great Barrington. The staff was wonderful-even found our iPad and ships it back to us. Certainly a great stay if you're going to be in the Berkshires!

We had a great recent stay here. The staff were super friendly, the room was big and comfortable, a…read moresuper location, and clean pool and hot tub.

As always, it's a delight to stay with marriott!! the hotel was clean and staff was quite pleasant…read more their bistro had plenty of options for purchase for breakfast but also tasty lunch/dinner items if you've had a long day and don't want to leave the hotel. within walking distance is a handful of restaurants and stores for entertainment/dining options. by far the best amenity was the adirondack chairs facing sunset that was the perfect way to end the day each day!

This evening I went to opening reception of a new exhibit at the Barn Gallery at Stonover Farm, and…read morewow! The place is supposed to be great B&B, and over the summer season the barn become an art gallery. The owner organized exhibits, lectures and special events in collaboration with the IS183 Berkshire arts school. Artworks and galleries are beautiful. The land is gorgeous: dreamy green landscape with small lakes, ducks, and flowers are surrounded by lovely wood buildings. Check it out! It's super closed to Tanglewood.

My fiancé and I were looking for a Covid-safe getaway this summer and Stonover was the PERFECT…read moreplace. It is beautifully decorated, pristinely clean, and hosted by the nicest staff. We thoroughly enjoyed our experience here and would love to come back!

We enjoyed a lovely stay at this lovely 8-bed inn in the heart of Lenox. Our room was as nice as we…read morecould have hoped, spotlessly clean, extremely comfortable, high-quality bedding, and a bathroom with a wonderfully large walk-in shower. The staff proved to be uniformly pleasant people, always helpful. The public spaces -- the dining areas and especially the recently refurbished parlor rooms which are stocked with drinks and hors d'oeuvres in the late afternoon -- are a genuine delight. So much is good here. But we have given the inn four stars not five because of the disappointing breakfasts. We were served very overcooked casseroles, overcooked scrambled eggs, grossly undercooked bacon and rather sad bits of yogurt. They really need some improvements here. That said -- and we know it requires us to be honest -- we would definitely look forward to returning with fingers crossed for some improvements in the breakfasts. And yes, 33 Main is on the pricey side, but it's high season for Tanglewood -- a very short drive away -- and given the quality here we think it's well worth considering a splurge.

We absolutely loved our stay at 33 Main. The bedding was so comfortable (we're we're in Sunnyholm)…read moreand absolutely loved the updated bathroom and the bath tub! The breakfasts were excellent, good options for both my husband and I, and the staff was lovely. We loved the granola so much, we purchased some extra! We will definitely be back!

Leaving at 5 am with a cranky toddler, I left a jewel box in the room. It had no monetary value but…read moregreat sentimental value. A staff member kindly put it in the locked hotel lost and found office. When my local family tried to pick it up a short while later, it was gone. The manager tried his best to recover it by reviewing security camera footage, even going so far as reporting the theft to the local police. He seemed like a professional stand-up person. Nonetheless I wanted to warn potential guests not to come here with any object of value to you because it might be stolen. I will take this review down I'd it is returned.

We highly recommend this lovely B&B!…read more The Innkeepers, Tom & Debbie are very gracious and personable hosts and we felt very welcomed. Fresh baked cookies and hot cider awaited us upon our arrival... and the English tea cake was wonderful! The Inn itself as well as the rooms are beautifully appointed and have a charming New England feel. The library is especially welcoming with a woodburning fireplace. Breakfast was fabulous! We thoroughly enjoyed their house special, Creme Brulee French Toast! The blueberry muffins and roasted pear were equally delicious!!!

This luxurious hotel is the perfect base for attending Tanglewood music festival events in the…read moresummer. The hotel and grounds are elegant and well maintained. From my experience the staff were very accommodating and even provided umbrellas during a rain storm (without asking) walking to the main entrance after parking. I can't speak for the food as I didn't have any meals there but am looking forward to another visit.

Fantastic estate style hotel with an intimate setting; great place to escape the city for a…read morerelaxing and scenic weekend in the Berkshires Extremely accommodating and friendly staff made this an incredible experience. The grounds are kept in top shape, the food is to die for, and the accommodations are everything you'd expect from one of the world's best hotels. THEY HAVE A NEW CHEF AT THE PROPERTY. Very delicious no details spared. Top notch. Gourmet vibes / yet substantial serving.

This may have been my best room service experience ever; having lived out of hotels that is saying…read moresomething. The building is really beautiful and at any other time we would have made use of the beautiful common spaces indoors and not just enjoyed our room and the grounds. The room was impeccably cleaned and staff were attentive to needs that came up during the visit. The absolute stand out was our room service meal set in front of the wood-burning fireplace in our room. They came up with a table, offered us options for chairs, had all of the food wrapped in plastic and covered in warming lids, but done in a way that did not interfere with even the delicate plating details. The portions were substantial and food quality was outstanding. They even provided gluten-free options that went above and beyond to accommodate an allergy. I wish I could give 4.5 because there were some minor areas for improvement, but I will round up given COVID was likely a contributing factor.

This was a return visit. We had previously been guests at the hotel 3 yrs ago . Now under new…read moremanagement , what a change ! The ground s are still lovely. The downstairs public rooms are beautiful. " Although somebody followed me around where ever I went. You definitely feel they don't want you to sit in the rooms. It is "look but don't touch" just like a museum. If your looking to go to a lovely, charming, gracious hotel . Want to relax & be spoiled) for the weekend don't come here. The staff is obnoxious rude & pretentious. We arrived with are 2 Small Shitizs just as we had before. The hotel was aware we were bringing 2 service dogs.. First night they would not allow us in the dining room with dogs but they had no room for us to dine outside! They wanted us to sit alone in a room by ourselves & have dinner ! I objected. We finally agreed we would have dinner in the bar alone . At least it was part of the dining area. To get to the pool area you need to drive your car. They didn't like where my husband parked our car. No biggie. I think the Pool Boy could have handled it. All he had to do is ask us to move it. Next thing we know the manger of the Hotel comes to the pool standing over us suit & all. After announcing his titled he ordered my husband to move the car. It was definitely a reprimand for his bad behavior. Of course he moved the car. When we returned to our room there was a hand written note offering to serve us dinner in our room that evening. I called the desk to ask about this & was told this was a new thing they were offering ! We ate dinner in town that evening.. I could go on & on with our crimes & misdemeanors. I spoke to this TIGHT A.S JERK when we were checking out . I asked if the General Manger was available. He has a total passive aggressive personality. I expressed my disappointment about the weekend. He went through the list list & more of the above. Wait a minute , aren't I the quest. Isn't this his job ? Doesn't it come with the territory! If he was so disapproving of us he could have asked us to checkout. He didn't do that though. He wanted our $3900. He may not have like us but he liked our money.

Going to Canyon Ranch is an extreme luxury for me. I had to save all year to be able to afford it…read more When things like spending two hours sitting in the dining room waiting on dinner to be served to my growling stomach,(and drinks too) missing other events that started at 8pm; I question the whole experience. The treatments were fabulous- always. However, I am still wondering why the face isn't part of the body for the whole body scrub. My face is part of my body! And I really just want a face massage without getting a facial sometimes- for TMJ. Is that feasible? Overall- it was an okay experience. It wasn't as fabulous as Tucson.

So not what it used to be!!! The customer service from the front office manager is awful. No…read moresalad bar so very limited food choices. This is my view for over $4000 for 3 nights! Utter crap!