Something has changed with this company recently. I've used Dr. Sprinkler in the past for a lot of work and had a great experience over the years. They had previously repaired leaks, rebuilt my valve manifold, rebuilt my backflow, replaced valves, replaced broken heads, backflow testing, etc. Those previous experiences were quick, done well, and competitively priced. For my latest work request, I was looking to add two sprinkler heads to an existing zone (2x Hunter I-20 rotors) about 20 feet from the nearest respective heads. Dr. Sprinkler was my first call, and my experience was nothing like previous ones. The tech showed up, met with me briefly, sketched the location of the new heads and left. I received an invoice for $212 that only covered generating the estimate. I was aware that a service charge would be included in the initial visit, but expected the included initial labor fee to include more than just generating an estimate. Three business days passed and I had to ask for the actual estimate to be provided. They sent it over promptly after I asked, but the 'parts' cost for the two heads and pvc materials was listed at $738. The labor was a separate line item for 3 man hours, and was priced reasonably. I'm no irrigation expert, but I know these heads retail at about $25 each and PVC material is a couple of bucks per foot. Fittings are less than a dollar. Previous work done by the same company had charged $38 per rotor for the same I-20 head. I fail to see where the other $650 is going as it relates to parts. If you choose to go with this company for irrigation work, I can say that they do good work, but beware that you will be charged over $200 for an estimate and the estimate they give you could have extreme price gouging on parts. read more

This company is a sham. I had a couple of heads replaced but that was done the previous year. I do not see how so many heads needed replacement so I got nervous and decided to check you out. Lousy ratings and found one person on here that got scammed also the same way. Amazing, how you stay in business but that will change. You also charged me with a backflow system I never needed as I just had one installed last year. I directly instructed your worker to leave me behind all the parts which was 7 heads and a back flow system. The worker did not leave the old backflow system as instructed. I doubt a new system was put it. The brand new backflow was working just fine. Your ridiculous mockery of an invoice will not be paid, certainly not $1,672.78 What you did was a crime. I will notify authorities. I have 15 heads and half of them you took out out of the ground read more

Was informed by Raleigh that I need Backflow testing on my sprinkler system. A very simple test that either its working or its not and takes under 5 minutes. I was quoted $210 and I told them that was a lot and she talked about travel/ work/ filing fees etc. At any rate lots of other companies do it for under $95 including the filing fee with good reviews. Shop around read more

Extremely unhappy with the high priced service. I used Dr Sprinkler last year to replace the back flow and they charged me a whopping $600+ . The technician did not bother to check if anything else needs replacement. This year I was told that the connecting pipes are broken and needs replacement. Dr Sprinkler charged me 155 for a labor (less than 30 minutes). and 205$ for the parts. The technician was not available in 30 minutes when I went to meet him. High price and not quality service. Would definitely not recommend your service to anyone. read more

Have worked with Ben and his team at Dr. Sprinkler for six years now. Consistent, professional and friendly are a few words that come to mind regarding my experience. read more

I used doctor sprinkler to test back flow as city of apex requires it. So usually its a test which would cost about $60 bucks but guess what they decided to charge me $210 dollars for this service. $115 for a service call + $75 for back flow ( for which I called them). I don't know about all the great reviews people have provided here for this company but I think they just con people by charging exorbitant prices. If I were you I would steer clear of this company. There are lot of good family owned companies in the triangle area who charge you a honest price for the work they do which will be 1/4 of the cost. I am very disappointed with Doctor Sprinkler read more

I was able to speak with them once by phone and scheduled an appointment (weeks out). I tried to call them back for some questions and every time I called, I was routed to voicemail. Calls placed in the morning were answered the next day. I didn't inquire initially as to their pricing. When I finally got them to return my call, they gave me their rates... high. They start with a visit fee and go from there. I decided to cancel and hired another company for about half the amount Doctor Sprinkler was going to charge. read more

We were having problems with our irrigation system, which resulted in an excessive water bill. We had another company check it out only to tell us that it was not the irrigation system but condensation from the HVAC unit. This didn't bid well with us so we were referred to Doctor Sprinkler. Frank arrived earlier than anticipated. He assessed my system and within a short time was able to identify the leak that needed to be repaired. Definitely recommend. read more

Frank was able to arrive earlier than anticipated. He assessed my system and repaired broken parts, then recommended improvements. Work was done in a very timely and professional manner for a fair price. Definitely recommend. read more