I had been a loyal customer of Agape/Greenway since 2016 and was always very satisfied with their work. That trust was the reason I didn't even consider another company when it came time for a new irrigation system. Unfortunately, this project has been a nightmare. From the start, the system ran at 110 PSI before a pressure-reducing valve was installed. Soon after, Zone 1 failed and multiple spray heads had to be replaced due to debris. By midsummer, a large soaked area appeared in my front yard. Despite repeated visits, I received contradictory explanations -- first it was "just drainage," then valves were replaced, then a leak was suspected. Weeks later, the yard is still not dry, the ground has sunk, and the area smells and attracts flies. A leak detector finally found a leak right in front of the backflow, before he could even check the rest of the system or the still-soaked front yard. Now it is Labor Day weekend, and after months of repeated visits, contradictory explanations, and incomplete fixes, there is still no end in sight -- all while the system is still under warranty. read more

We hired Greenway Irrigation because they are connected to our landscapers, Agape. That turned out to be a mistake. We had a leaking sprinkler head and a pipe that needed repair. The technician, Anthony, told us the repair kit would cost about $100. That already seemed high, but I agreed. When the bill arrived, we were charged over $200 just for the parts. On top of that, they claimed the technician was here longer than he actually was. I reached out to their coordinator, Kim Ayscue, and got no help at all. After reading more reviews, it is clear that this kind of overcharging is a regular thing for them. It is really disappointing and has made us reconsider working with Agape as well. I would strongly recommend avoiding Greenway Irrigation unless you want to be overcharged and ignored! read more

Please avoid this business at any cost. We had their service for 5 years. (until 2024 fall) - Every year they send invoices (and quotes) for several hundred dollars which would really need a $5 to $20 parts - PARTS are 2 times expensive compared to Lowes/Home depot, etc., - Hourly LABOR charges is higher than lawyer charges. - Overall work is good so far. But they are greedy. read more

The president of the company ended up reaching out to us and offering us a refund for the $150 service fee, so I'm updating the review accordingly. We've used this company for the last few years for our lawncare and quite honestly they've been very good and reliable. The other reason I am grateful to them is that they were honest that we didn't need the part, which saved us almost $800. I'm fully aware that the technician could've just installed it and charged us for it even though we didn't need it and we would've been none the wiser, so I'm quite grateful they have honest technicians. The only reason I'm not updating my review to five stars is because my interaction with Kim, the business manager there, over this charge that I don't believe we should've ever had was so offputting. That being said, it was fixed which I'm very appreciative for so we'll use them again in the future. read more

Today was the day our irrigation system was to be turned off for the winter. When the technician, Alex, arrived, I was outside in the backyard without my phone. He tried the doorbell, and there was no answer, of course, and had the same result with calling me. He circled the house (and we have a larger property) and located me in the backyard. That was over and above what other technicians with other business have actually done in the past. They rang the bell and left! Alex was conscientious to make sure no one was home before he left a "no one home" appointment. It's a small thing, but I appreciated it more than I can express. Additionally, he was very pleasant and professional and thorough in winterizing the system. Kudos to Alex and Greenway for always being so accommodating. read more

AVOID THIS BUSINESS AS MUCH AS POSSIBLE in 2022 or after. Please check with competitors if you prefer saving some money and peace of mind in this INFLATED market. - If you have a repair they would add additional hours. Please note down when they enter and leave the property. - They sent me an invoice close to $1000 (on a repair estimate) for them not being able to open a small valve. My neighbor spent 5 mins to open it. - Parts are marked 4 times high compared to local store. - Kimberly Ayscue (boss) is rude in responding. read more

I paid for Irrigation to be fixed twice & the basic sprinkler heads were still broken & not functioning after 2 expensive bills. Customer Service was awful! read more

Just had greenway out to have them turn on our sprinkler system for the summer. What a mess. First they showed up on the wrong day last week when we were out of town and today when they came they were missing a part needed to start the system, which they claimed we had. We had used them for five years and recently have been considering switching providers and today with the final blow. The part in question was never given to us and the tech that was here was adamant that we must have lost it. In the 5 yrs they serviced our yard they never gave us the part in question to store for them so we had no idea what they were talking about. They want to charge us $1200 to buy this new part and install it. You can't make this up. We're looking for a new service provider and would not recommend this company. read more

Avoid this business. Took 4 weeks to come out to do minor repairs of a few broken heads. When technician shows up, he could not give me an estimate, somewhere between "600-1000" is what he said, to repair a few heads, even though he was standing right there. Told me he would have to call his supervisor, and they would send me an estimate in 48 hours. In the meantime they charge me $160 for this obviously shady/unskilled person to come out and do nothing for 5 mins. That same day I had someone else come out and we fixed it in 1 hour for less than 150 dollars . read more

Stood me up on first attempt to use them. No call, no email and didn't care to make things right. Took the day off to meet with them and wasted my time. read more

I noticed I was getting some dry spots in my grass from weak irrigation coverage. Called Greenway. Tech came out and adjusted a few heads but that didn't help much. I paid the invoice. They then sent another tech who replaced a bunch of heads that made the problem much worse!! Again, stupidly I paid the invoice. When I contacted them to say the problem wasn't resolved I was told they could send out another tech but I'd have to pay for the service!! This was after 2 previous visits for which I was charged with no improvement of the grass coverage issue. These guys are a rip off in my view. Don't use them. They are pretty clueless and don't stand behind their "work" or lack thereof. read more

I would not recommend this company. They never keep the appointments on time. We waited two extra days for our system to be turned on in the spring and then they didn't fix any of the issues and the technician never came to the door to let me know he was finished. The management team was not responsive to this issue either. read more

Avoid this company at all costs. My perfectly working system suddenly needed an $800 repair when they came for routine turn-on service once. When we pushed back and complained, they turned on the system at no charge. It miraculously worked perfectly. We foolishly used them again. This time they claimed we needed $485 dollars worth of repairs. We called another company to check it out and were told that an O-ring was loose "that normally doesn't come loose on its own." The second company fixed the problem with a part from their van for about $40.00 (that I suspect was working perfectly when Greenway arrived). I will never have them back. Beware! read more

We were having an issue with one of our sprinkler heads. They came out quickly and replaced the head and checked all others for any issues. They are all ways very professional at all times. There entire team is great. I will always use this company. Rod Harrison read more

Still waiting on them to complete my contracted drainage job!!!!!!!!Going on 3 weeks now. First issue was,they didn't come on the scheduled date, instead came on weekend when we were out of town!!!!!! Didn't even call first!!! They then did 50% of job and when I call to complain or see when they can come out and complete, all I get is voice-mail. I have left several messages and no callback received. This has been going on for weeks but somehow they seem to have the ability to email me for payment??????? Not going to happened until job is complete!!!!!!!! read more

First let me say Agape has two companies so it may be confusing to some of you. But both companies are listed together on Angie's List as Agape Lawn Company so it made sense to place my review in both places. I've waited several months since terminating our relationship with the company because I wanted to be sure I was fairly representing my experience and not allowing any residual frustration to taint my review. With one exception (see below) Agape was hired to perform routine lawn care/maintenance. In the short time we used their services it seemed they made at least one mistake virtually every visit. Crew turnover was high and it was very stressful as it required us to be always vigilant. We were constantly instructing the crew and contacting the office with complaints. The office staff were polite but that didn't stop the problems for occurring. The list of mistakes includes, but is not limited to the following: recurrent errors in setting mower blade height properly, forgetting to mow the backyard on one occasion and being told by office staff that we were wrong (they eventually changed their view), leaving protective dog gates open after completing the work, permitting an inexperienced crew member (this was the explanation we were given) to improperly use blade edgers and thereby gouge the grass along its boundary with cement hardscape and damage our rigid metal edging along berm/lawn boundary (a string trimmer should be used against metal edging), leaf blowers blowing garden pathway gravel into berms (despite our repeated complaints) and knocking over and breaking a large flower pot, and continued dumping of grass clippings on our property despite multiple requests to cease this practice. Additionally, following reseeding last fall we discovered an incredible amount of errant grass germinating in our berms. I seemed like this was the result of a broadcast seeder being employed in an inappropriate manner. Brent (owner?) seemed to agree but also suggested that perhaps animals were responsible for distributing the seed across a broad swath of berm. That sounded pretty far fetched given the amount of grass observed and the pattern of its distribution. Our current lawn care company is still laboring to eliminate all of this misplaced seed through a combined use of Roundup and hand removal. Finally, we contracted with Agape to level off the yard in areas above drain pipes that had been buried in the yard several months prior. They said all they needed to do was spread a yard of soil/compost mix and level off. The work was performed and soon after smaller, yet still problematic, depressions in the yard returned in the same areas. They never returned to complete the work, even though they had said they would come back and place sod over the areas in question. It's now several months later and the problem persists. I'm happy to correct any content of this review that may be in error (I worked hard to ensure that no errors have been made) and I welcome Agape to offer their perspective as it is my intent to make this a fair and balanced review of our experience. It would be a good thing if Brent and I could get into a dialogue on Yelp so folks can get Agape's perspective and my response. read more

Avoid this business as much as possible, whether it calls itself Agape or Greenway. The work they did for me was shoddy and slipshod, requiring three different return visits to "fix" the leaks and insufficient watering emitters they installed. Apparently only one worker knows what to do, and the others, each time a new worker unfamiliar with what other Agape workers had done, offer flimsy excuses about why they cannot finish up Agape's work. I finally found a wonderful local company who went through my entire yard and planned out grass sprinklers, emitters, and future drip beds as I landscape additional portions of the yard. Their work, triple the scope of Agape, was much more efficient and cost saving. There were two horrible leaks in the parts that Agape had completed, which had to be fixed by the new company. I had no options to try to get Agape to do what I needed, so I did the only thing available to me: I delayed payment as long as possible. Find a better, more knowledgeable company than this one. read more

My experience with Greenway Irrigation has been excellent! I was very happy with their knowledge, customer service and quality of work! I would highly recommend them to my family and friends. read more

Once again my regular sprinkler maintenance company let me down when I had a leak. I then called Greenway and within minutes I had a same day appointment. The technician arrived ten minutes earlier than the window I was given (who doesn't love that?) and worked tirelessly to fix the issue, professionally explained the extent of the problem, and went on to service the rest of the system. He repaired and rerouted another sprinkler head I already knew wasn't working well. All with no fuss, in sweltering heat. Office staff and technician were both super professional and great communicators. Thrilled to find a company that wants the business. Already signed up for their ongoing service plan. read more

We had a leak in our irrigation system, so called Agape Company to come out and fix it. (the actual company that performed the work was Greenway Irrigation, which appears to be one of their subsidiaries). As you read this review, bare in mind they charge by the hour. The first technician comes out and spends 3 hours to assess the situation. Turns out, my backflow wasn't completely turned on, and once he turned the valve completely the leak stopped. 3 hours to find that problem! But then we had another leak as soon as he left. A different technician comes out few days later, having no clue what the problem is, and tells us he need to reassess the situation. We obviously raise a concern. So he finally speaks with the owner, Brent Droege, speaks to the first technician, and fixes the problem in half an hour. He tells me the irrigation pipe was clogged with mulch and trash and that once he cleared that everything worked fine. Then he adds, and I quote " I don't know why the Oscar (first technician) spent that much time". Hmm... that is not something you want to hear from a technician of SAME company. He spends another hour and a half or so making sure there is no more problem, which I understand. Then he finally tells us, everything is good to go and that all problems are fixed. Few days later, we see the first technician working again on our lawn, completely unannounced. We ask him, what is going on? And he tells us there are couple more leaks. At this time, I really started getting frustrated. He calls the owner, and while he is talking to him, I ask to talk to him directly. Brent refused to talk to us, because he was "too busy".... WHILE on the phone with his technician! So I tell the technician to stop all work and leave. Then I proceed to write him an email explaining the situation, and asking for an explanation. The following are some of the quotes from my email exchanges with Brent: We do have a little bit of a language barrier that we are trying to work through (as my guys are not native english speakers and I assume your family is not as well)" - whether we are native speaker or not, how is this relevant??? "All I know is the system is fixed at about 50% less then budget, and on time. I don't see what the issue is." - His technician told us he doesn't understand why it took the first technician so long to figure out the problem! Wouldn't everyone question the validity of the quote at this point? Very easy over quote and later tell someone we came under budget. But is that the right thing to do? "You guys starting having a panic attack as soon as I sent a different tech over the first time." - no... we raised concern when the second technician told us he need to reassess the situation because he doesn't know what is going on, and you guys are charging by the hour! "I do not believe your version of the story, no" - I mean you are to believe what you want to believe but if you think your customer spends time to write multiple emails raising concerns and you completely dismiss them, that is quite a customer service! "All I will say is that if you guys had just stayed inside and let us do our job, your system would be working 100% right now" - so we hire you and pay you, but we should just shut our mouth, close our eyes and pay you whatever you charge me... "And honestly, we do 7.5M a year in revenue, so I'm not even this focused on this discussion" - I never asked and I honestly don't care. The only thing I care is the job I hired you guys to do for me, and how rude and insulting you are to us. "Do you want us to come finish off everything or not? I will cap the 'final' repair to $100 and I can get it done today" - At this point, do you really think I want you guys to continue working in my lawn??? Needless to say, they will NOT finish work at my place. And I will note that I did pay the bills, because (1) I do not want to be associated with this company anymore then I already have, and (2) so that they cannot discredit my story saying we just don't want to pay the bill. read more

We recently engaged Greenway along with their sister company, Agape Landscaping, to handle our irrigation and lawn care needs. Soon after they began, an early-season freeze was forecasted and our representative, Chelsea West, dispatched a technician to remove our above ground backflow valve, saving its damage from the weather. Others in our neighborhood were helped as well. They also performed a complete system check to get us ready for winter weather. I highly recommend them. read more

Signed up for an annual irrigation plan with them but quickly found out they significantly up-charge for parts off the truck and the hourly rate I was charged was not what was posted on their web page. They respond quickly to questions about services, but if you question costs, they either say they'll update charges on their web site (which they didn't), or just won't respond. Actual work was fine, but integrity is questionable. read more

After moving to the triangle I needed to find a new irrigation company. I wanted to find a company that was not only known for professionally installing irrigation systems but one that's also known for providing exceptional service after the installation. Greenway Irrigation is that company. I did lots of research and also went to the Raleigh home shows. I talked with several irrigation contractors including Greenway. More than once I was told that Greenway was the best. When the time came to get an irrigation system installed I called and emailed Greenway several times to get clarification and each time communication with Bobby and Leslie was always very professional. They were just easy to deal with. They handled all of the permitting paperwork and kept me informed during the process. After the installation they trained me on how to use the system. I am a very meticulous person and like things to be in order but I am more than happy with the outcome of our irrigation system. Greenway Irrigation is the best in the triangle area. Andre- Satisfied Greenway Irrigation Customer read more