Winston is OK, though a bit gruff. The front office staff are outwardly rude. Their office only accepts cash, which is, to put it mildly, extremely sketchy. Something unseemly is going on there. Avoid. read more

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Dr. Thomas and his staff worked well with me each time I needed medical care in Yucca Valley. When I came in for my first visit, the office staff took care of my needs seamlessly and got me in to see the doctor quickly. Referrals and follow-ups were all handled smoothly. At a later time, when I needed a physical for work, the team in Yucca Valley went above and beyond to take care of me and resolve my job's requirements. The medical care and advice I received always made sense and met my needs satisfactorily. read more

We had the unfortunate experience off having to deal with this office. After calling multiple pediatricians in the area after our GP dropped our insurance, I got a hold of this office (after many attempts of calling without anyone answering). They said they accepted our insurance and scheduled an appointment for my daughter's immunizations. Let's start off with the office itself. The receptionist was abrasive, rude and after waiting an hour and 20 minutes, I walked up to ask if they still needed my ID and insurance card. Before I could ever ask she told me I needed to be patient and that they were verifying my insurance as we speak. Great, I'd think waiting over an hour was being fairly patient. but sure, OK. Then after another 15 minutes we get called back. The back rooms are at best, dingy , dark and not clean at all. It looked as if they hadn't dusted or wiped any surface down in some time and the floors had a build up of dirt and dust. Dr. Cohen came in, listened to my daughters heart and lungs and said the nurse would come in to do vaccinations. Didn't ask if we had questions and was in the room at max, 2 minutes. The nurse came in (who by the way was the only person who was pleasant and had it together), administered the immunizations and we were out. Now on to the bill. As it turns out they are NOT in network and I received a bill for the full amount. After calling the office and leaving a message, I received a call back 2 days later. She said she always had an issue with this insurance company and she would print out the explanation of benefits (which I already had) and I could use that as ammo against the insurance company to pay the bill. I called my insurance and they informed me they were out of network, had been for some time and they're not sure why the would tell me they were in network. So as a warning, this office does NOT accept United Healthcare, regardless of what they tell you. Additionally the incompetence and unprofessional behavior needs to be addressed and corrected before any one else is blind sided by a $500 bill for preventative care that they said was covered. read more

filthy waiting room, as well as exam rooms. never saw dr. thomas. as far as i know he was never there. office staff very rude. p.a. who i saw was so old, i don't think he heard anything i said. read more

Poor customer service, Doctor does not listen to patients, paperwork constantly lost, no follow-up, referrals not sent..

First of all, you will not see Dr. Thomas at this location, and to be fair this was explained to me ahead of time. As is typically in many practices, I was seen by a PA, Winston Rudder, who seemed competent and though. That said, it was all down hill from my initial visit. He suggested several blood tests and an ultrasound procedure. After numerous phone calls to his office and no followup I ended up driving to his office again just to get the written prescription for the ultrasound procedure, so that I could schedule it myself. I had the scan completed at Eisenhower medical, and was told that my primary physician would receive the results in a few days. 2 weeks passed, no phone call back from Dr. Thomas's office, so I called to ask the results. I was told they don't provide results over the phone, but that I could schedule another appointment with Winston to discuss results. OK, so I make the appointment for the following week (first available). I show up for the appointment and was told "sorry, we didn't receive the results for your scan". Winston promised he would call me with a verbal summary of the scan, as soon as they receive it. Front office assures me they will have it a few days. I called Eisenhower radiology, they say they sent it via fax 3 weeks ago to Dr. Thomas's office. I request they send it again and send me a conformation, which I did receive. I wait another week... no call back from Winston. So now it's been 5 weeks, I still don't know if I have a malignant or benign tumor or what is going on. So I call their office again, front office say's they did receive the scan results, but they aren't qualified to discuss the results with me.... and Winston not in office...but I can make another appointment. OK... another appointment (and another bill). Finally I get the results from Winston... it's benign, but might require some treatment... suggested appointment with another specialist, and of course... no followup, no appointment scheduled. So bottom-line, I would not recommend this office to anyone looking for general wellness care or a family physician. Probably the worst experience I've ever had with a medical office and I've seen a few (I'm 65). read more

I must start by saying that my review is based solely on my experience with the check in desk of the clinic and specifically with knowlegable, kind and helpful Barbara. I know, it may seem totally odd to write a review about a business haven't used it's core service but here's how it goes. On August 2010 I was staying for a few months pet sitting a friend's parrot while she was away. During that time I had a need to see a doctor, honestly I had even forgot why. I also have forgotten who referred me to Dr. Thomas clinic, maybe a common friend, the social services or just an internet search. However I arrived there one afternoon (very hot one in Yucca Valley's August summer) and was asking for low-income medical help. It is not easy for a single, non pregnant male :), not disabled and under 65 to get such as I experienced before. However Barbara, on top of being so truly friendly on a first drop-in of a stranger-in-town was also very keen on helping and sharing her resourceful knowledge. She told me about a federal health plan for low income patients, helped me fill up the forms and processed the submission. Just to remind you, this is a private doctor's office and here Barbara was giving me all the help and attention to just file a social services application. The weeks passed, I left Joshua Tree, kept on traveling and later been to India for almost a year. I never found out about the case, apparently I gave my Joshua Tree address or asked to hold my mail at the clinic and was never back to collect it. Today, while out for a doctor as I serve in the near by Twentynine Palms SCVC vipassana center, I recalled that experience and was out to find the clinic. All I had with me was the vision of the location. No address, phone or business name. luckily I found it about 25 miles down the desert highway and went in. Barbara (She actually had to recall me her name, my poor memory and many new faces I meet along the way... ) was right there at the desk greeting and listening as ever. I told her I was there about 2 years earlier and she completed my sentence...'And you never came back to take your mail....or something?' I was so surprised she remembered just an occasional patient of long back. She said: 'well, you were very nice' (good to know...thanks...). I was there again to check on a rash I had spread all over my body since the course teacher suggested I check it's not contagious while serving at the center's kitchen. Barbara again helped with current information, directions and suggestions. I followed and applied at the nearby Social Services branch and then came back to ask for same-day help. They do have it in clinic but possibly hardly affordable for me, she referred me to a near by almost free clinic. Now what more can you expect from a private clinic check-in secretary? Thank you, thank you, thank you Barbara !!! read more

Doctor Thomas office in Yucca Valley has some of the most competent and experienced professionals in the Valley. Specifically Nurse Practitioner Lynna Young who's experience and table side manner is unparalleled. Her genuine concern for the patient extends long after the visit to Dr. Thomas office. As an Aeronautical EMT I am always on the lookout for good medicine for the common patient. You will find this uncommon care right here in Yucca Valley. Travel Well, read more

Run as fast as you can away from this doctor. Being new to the area from San Diego, I found Dr Thomas' business on the internet and made an appointment. It took a month to get in. Once there I waited 3 hours to be seen and only walked away with 2 prescriptions when I needed 5. I was told to make another appointment before I left to get the other 3 at another time. I injured my back, had to wait 2 weeks for another appointment and was told they couldn't help me, but would refer me to someone who could. That was 5 months ago and I'm still waiting for referrals. I call for prescription refills and they refuse to call me back. If you want medical help, you will not receive it here so please have no expectations that you will get it here. Be smart and go elsewhere as I'm going to do. read more

I have been going to this office for over a year. There are always new doctors or P.A's. On tuesday I had the unfortunate experience to see Dr. Steven Reeves. I went in with a lung infection and I needed med refills. I was talking to him about my spine and he decided that I needed to go to Palm Springs to the ER immediately. I have a doctors for my spine. Who are well aware of what is going on with my spine. I had gone for an MRI a few weeks ago. He didn't ask for the new MRI report, nothing. Refused to give me ANY medicines for my lung infection or refills on my medicines, one of which you are not supposed to stop because I wouldn't go to the ER in Palm Springs. I live in Yucca Valley, I have no car and no way to get to the ER in Palm Springs. He told me to take an ambulance and tell them that I needed an MRI. Ummm, I just had an MRI, maybe if he called for the results of the MRI I just had he could have found out what was going on with my spine. My daughter had an appointment with him the same day also. She has a broken foot. She was not wearing her boot, which her Orthopedic doctor said she could take off from time to time, and he walked in, saw she was not wearing her boot and said he was refusing to even talk to her !! She explained WHAT her Orthopedic doctor said, he asked her THREE TIMES if she had seen an Orthopedic doctor, well helllloooo, he had to have known she saw one if he knew she had a boot. So she told him THREE TIMES, that she had seen her Ortho twice, had an x-ray and a ct-scan. So after telling him that THREE TIMES, he then asked her if she had another appointment to which she replied that she did. And again she had to tell him this 2 times because he wouldn't stop harassing her about it long enough for him to hear her. My daughter has an inoperable brain tumor which gives her awful migraines and he would only give her one weeks worth of her migraine medicine. This office has two MRI results and one ct-scan result of her brain tumor, so it's not as if they don't have verification. When she broke her foot, she went to see one of the other doctors there, Randy, who sent her for an x-ray, he got the results the same day. He called to tell her that her foot was broken. So she called the office the next day to get a note for work. Well, apparently Randy is only there one day a week and no other provider there could give her a note for work. And Randy would not be in until the following week. So KNOWING her foot was broken before he left for the day, you would think he would have left her a note for work and instructions and a referral. She had to end up going to the ER to get another x-ray just to get a soft cast put on it and a note for work. This place is a nightmare. The two women who have worked in the office since we've been going are very nice but the new girl is a snotty witch. Rude as rude can be. And we are ALWAYS kind to people. When I called to see what to do about my daughters broken foot and to see if she could see another doctor there she said no, my daughter would have to wait until the following week to see the doctor she had seen that day because he's only there one day a week. And I asked if one of the other doctors could give her a note for work and the new girl said no, and said there was nothing else she could do, that she did her job and hung up on me. In every other doctors office, if you're doctor is not in, one of the other doctors can write out doctors notes or prescriptions, so I had no idea that it was totally different here. When we first started going there we had a wonderful doctor. But he left to go to another practice. Then we ended up with some nutcase woman. She wasn't even a P.A. I asked her to send me for an MRI, I didn't have a specialist at the time, and she asked me if I was shit*&ng my pants and I said no and she said well, then I'm not sending you for a MRI. I have been to countless doctors in my lifetime, I'm OLD, and I have never dealt with any like these so called medical professionals. I wish they would have a zero rating because they do not deserve so much as one star. IF you are unfortunate to have to go there, I suggest you see Dr. Rudder there. But he's only in one day a week. And I pray that you don't have to talk to the new idiot at the front desk. She screws up people's appointment dates and is out and out rude no matter how nicely you speak to her. I am filing a grievance with my insurance company against this place. read more

i went to dr thomas office about a year and a half ago, i needed an order for a mammogram. i waited about 45 minutes to be shown to a room where vitals were taken. after another 45 minutes or so i was moved to another room where i sat half dressed in a freezing cold room to wait another 30 to 40 minutes. finally i had to use the restroom just as the p.a. was coming to the room, when i got back i waited another 15 to 20 minutes and finally he showed up. that was the last time i went to dr thomas yucca valley office or any other of his offices. the treatment there was abominable!!!!! read more

Run away. This office is the worst possible. Can't get appointments more than 2 weeks prior because the office won't let you. There is only one doctor in this office that will write prescriptions and even then may leave you without because the office doesn't fax them in right away. After seeing almost every single doctor, and P.A. in this office I changed. I was so tired of them messing around with my health. I had proof of my medical condition and yet they still after 5 months kept giving me the run around. read more