The emergency room was efficient and staff were very kind, and they were overwhelmed (when we were…read morethere). All of the nurses and other specialists staff that my husband had appeared to be thorough with their care procedures. All of there personnel were friendly. The Cafeteria offers a good variety of options. The coffee shop near the entrance is a positive experience. You need that when visiting a loved one in the hospital. We have had to be there numerous times and have no complaints.

No way problem in er room waiting for 2 hours to get help then old to sit down waiting several…read morehours to be called back in the waiting room.

Hospitals are overwhelmed with people, often undocumented, using them for minor medical care. This…read morecreates long waits to get in. I sat in a hallway from 10am to 10pm after being brought in by ambulance. I finally got a room in the ER and within 2 hours was admitted to the hospital. Once in a room, the care was excellent and the rooms were private - this is critical because there are people who snore or are disruptive. The food was very good for a hospital, yet the call in order system needs to be updated to an app. The hospital took care of my issue once it was identified and I was released 5 days later. It is the best hospital stay I have had. The staff were excellent and available when called. There are lots of people leaving negative reviews for things beyond the control of the hospital or for following protocols. Doctors and nurses have to follow standardized procedures, so complaining they did not make an exception is not indicative of the care you will receive. I would not hesitate to go back if I need medical care. I had an excellent experience overall. The only room for improvement is more space for patients in the ER out of the hallway.

I have a friend in Autumn Lake. She has a foley and a drain because she has an infection. She needs…read morea CAT but the Adventist hospital says they will not give her a CAT scan. Adventist hospital is where she got the drain back in October and again in November. Autumn Lake called me and asked me if I will take her to a local radiology clinic to have the CAT scan done Somebody make this make sense please??

My visit went better than I expected based on reviews. I had a terrible fever and couldn't book a…read moresame-day appointment at my go-to center. I made an appointment here two hours ahead of time and I was seen five minutes before my appointment time. I spent about a half hour in the waiting room after checking in, but I was early, so it wasn't a big deal. My nurses and practitioners were all kind and understanding. They kept testing until we found the root of my issues and made sure I understood the severity of my condition. They also kept me in care until my fever went down. I'd recommend this place to anyone in need of urgent care. It's not glamorous, but I was given the care that I needed.

Appointments mean absolutely nothing nothing to this place. To call this mess an "Urgent Care " is…read morenot only misleading, it is absolutely false advertising. Medstar has a decent system, just not enough people. Three months to see your primary care is pretty normal. They will urge you to go to the URGENT CARE Instead. I have been going to Medstar since 1989. I think my new retirement hobby will be talking to people to gather data on Medstar.

Please take me to the morgue first, don't ever let this be a choice. If you have 5mins to live and…read moreit's the closest means of care risk the 30 min drive to some other facility, the customer service attendant are so unprofessional this is clearly an end of day facility and lack of funds. Save yourself God Bless you all

Don't go to this hospital. The majority of the staff is unorganized and unprofessional. Then…read morethere are those that are very rude. They couldn't remember if my cousin had an Exray ten minutes after they conducted one. One of the phlebotomists splattered blood all on the floor, and her coworker. Then she left tubes of blood, sitting on the patient for about 30 minutes, while she went into another room to laugh and joke around. Then there was a foreign nurse that I couldn't understand, that kept giving me problems after I was assigned by my cousins daughter to oversee everything. To be honest, the entire hospital should be replaced by staff who knows what their doing. They are playing with people's lives!! I DONOT recommend this hospital/circus!!!

The customer experience was excellent. I had a positive experience. My nurses were nice and went…read moreout of their way for me. The bill is the only thing that hurt. lol!

I would like to thank the pre-op team Karlene Nubia and Sharon for taking such good care of me when…read moreI was there for surgery 9/28/17. They kept me comfortable and informed the whole time. Also special thanks to Victoria the vitals and discharge nurse, who continuously checked on me and made sure I understood all the instructions before I left and made two follow-up calls to my home. M. Hopkins

I had an appointment at Washington Open MRI on June 15, 2026…read moremy appointment was scheduled for 11:45 AM at the Greenbelt location, I arrived on time, the receptionist informed me that it was a 30-minute delay, I was seen at 2:18 PM!, Once I got in the back the Technician did not want to give me a gown to I had to ask for it, and even then she said" you are only removing your Bra so you can keep your T shirt on" I stated to her the other location in Oxon Hill always offers me a gown to cover myself, she then said well if you want a gown you can get one but you only have to remove your bra and you can keep your T shirt on. This is the worst experience I ever had was Washington Open MRI I will never go to this location again

Oh my goodness. When one cannot lay down to obtain a traditional MRI, this is an amazing solution…read more So sorry it is not available in Northern Virginia and we had to go GReenbelt for my husbands. It was very accessible and well managed but one must be patient for results. We would always go there if we had a back issue that prevented normal MRI procedure of laying on ones back just because of distance to travel.

The doctors here are wonderful and so are the nurses. However the front desk crew is a different…read morestory. They never pick up the phone and hardly speak a word when you arrive at the office. They do the bare minimum. Considering most of the patients are seniors. Answering the phone should be a priority. My aunt tried to call to reschedule an appt. She sat on the phone for 30 min and no one picked up, she called again and waited. No answer. PLEASE DO SOMETHING ABOUT THIS! RETRAIN RECEPTION!

Hi my name is Lana liller the emergancy dept. Great the critical care unit 4th fl great but the the…read moreCARE Team are useless and just get paid to do a job sent me from hospital to rehab to get iv treatment for anibiotics with a iv hanging out my arm I get to Fayette No medication and no renal diet who is trying to help who here unmanageable health care!!!!!¡!

I'm so thankful for PM Pediatrics! My 9 month old cut the inside of their mouth and unfortunately…read morethere were no same-days available at the pediatrician's office. The kid was mostly happy and didn't seem to be in any particular distress, so going to the ER seemed a little excessive. I knew they needed to get checked, and I needed the peace of mind, so I went right to PM Pediatrics to get them checked out. The waiting area was nice and roomy, and we got called back and seen very quickly. The nurses and doctor we saw were fantastic and super sweet. We were discharged and on our way in no time. I'm so glad I trusted my gut and got the all clear, and thankful to have another trusted resource for my kid.

My son came down with a fever, and my pediatrician recommended a visit to urgent care. This…read morelocation is the closest to our house so we gave it a try. Once inside I learned that you can schedule an appointment in advance if needed. Registration is to be done online via a QR code. Because my need was outside of the norm, a receptionist assisted with registration. I could tell that they were new, as many mistakes were made, from entering myself in the system rather than my child, failure to ask for my insurance card, and having to repeat/enter information in several times. I appreciate the need to learn; however, at some point it would have been helpful for someone else to take over (eventually they did). Once taken back, the RN that assisted us was super kind and gentle with our son. He took the time to answer any questions that we had. The NP was kind and listened to our concerns. We were advised we would receive a follow up call, as of late (it's been 5 days) and that hasn't occurred. Overall, I was really pleased with my experience, at PM. The location is close to my home, I can make an appointment if needed, the staff are kind, the location is clean and they did a great job caring for my kid.

The first time I was here I'd come against my will. I'd just met my now-husband and he was…read moreinsisting that I get malaria medication for my spur-of-the-moment trip to El Salvador the next day; I insisted it wasn't required and thus...I didn't want to pay for it. The doctor also "highly recommended" I get the meds; I said if I got malaria I'd just "shake it off." He was baffled. I was defiant. Now-husband just bought me the meds. I lost my passport anyway. Luckily, I've come a long way in embracing medical care! After self-medicating a sore throat for a week with chicken noodle soup and beer, I developed a hacking cough, then a few days later my voice transitioned first to Ella Fitzgerald and then Louis Armstrong. My husband (actually, now) insisted I go in when my cough started keeping him up at night and my parents didn't believe it was me on the phone. My pcp's phone and Internet was out (Verizon, figures), so I ended up back at good ol' reliable Secure Medical Care. It's nothing fancy, folks, but it IS easy, clean, amazingly fast, and next door to a Rite-Aid pharmacy. The doctor I spoke to was friendly, relaxed, and took his time (such an unfamiliar experience!), and the whole process took under a half hour even though I had no appointment. Awesome. Maybe I'll even go willingly next time!

FYI: If your insurance card does not specify a copay for urgent care, then they will charge the fee…read morefor a specialist. This place accepts Carefirst BCBS PPO, which is why I went there. This place is a good choice if you have a problem and would like to see a doctor quickly. There were multiple M.Ds when I went there, so there is a high probably that you will get to talk to a real doctor. Also they can provide a number of medication on-site so there is no need to go to a pharmacy, im not sure if they take insurance for the prescriptions but in the case of the item that I needed the cash price of $10 was the same as what I would pay at a pharmacy when using my insurance. I did however, see other cash prices which were higher $20-$40 range, which is higher than I have every paid for any generic medication while using prescription insurance. Apart from that there is nothing notable about this place. The doctor was nice but there was nothing remarkable about her bedside manner. Since they take my insurance I may very well go here again and will update my review if there is any more information to add. I did find the insurance information a little difficult to find on their website, so here is a link to the page that details which insurance plans they accept: http://www.securemedicalcare.com/Patient/Insurance

I had to go for bloodwork today, and I had encountered a very friendly lab tech (MiMi). She greeted…read moreme with a smile and cheerful attitude. and made eye contact as well It was refreshing to engage with her. I was actually walking out of the building and said to myself, "let me go back and compliment her." She so much appreciated this. If more of the employees were like her. Make sure this gets to MiMi and her Boss This was at Fairwood in Bowie 8-7-26

It takes weeks sometimes months to get an appointment then when you do you your appointment time…read moremeans nothing. Hurry up and wait. Waited an hour just to get vitals and I'm back in the waiting room waiting because the doctor only has 2 exam rooms. Why do they schedule so many patients if they know they can't accommodate them? I've already missed 2 hours of work and am not any closer to being seen than I was when I got here. And this place is a major improvement over the Largo location. If you want a medical plan that does not respect your time , get Kaiser. Otherwise go with something else. But I must say the staff is very nice and they understand what people are going through. For the most part the doctors spend a fair amount of time with you but I get a feeling they really don't have time to care about you in general. They take on too many patient. They are very slow to respond to email questions as well. The cost is good but you get what you pay for. My job has a very small window for open season and I missed it again. I'm stuck for another year.