Excellent eye care and staff all around. My eye doc goes above and beyond. I've been going there…read moresince 2018.

I have a very specific and difficult eye condition which requires me to seek expertise in certain…read moresurgical procedures. Dr Ouano is one of those specialist and came highly recommended by his peers in other parts of the country . I drive 5 hours to and from my appointments because he's that good, I trust him with my sight because my sight is everything to me. Intelligent, classy and very technically capable. He has my highest recommendation.

The one lady who I think is the manager (short hair) I didn't catch her name as I was in awe at how…read morerude and unprofessional she was. I had asked her a question about a prescription and wanted to know why you have to get a new prescription every 2 years. A simple question? Well I think she got offended at me questioning her expertise on this matter, and just walked away while I was asking her another question. I have spent hundreds of dollars at Wal-mart and on glasses to be treated like a 3 year old. I'm a professional social worker in New Bern and I take talking to people very seriously, and I'll do whatever is in my power to help ANYONE regardless of how insignificant I think a question is.

Though this place is an hour away from me, it was well worth it! The staff were very welcoming and…read morefriendly, the store is very clean inside, and the optometrist was very helpful with some concerns I had. Definitely would come here again!

We have been going here for years without a problem. A few weeks ago a friend had an issue with her…read moreapt being canceled without her knowledge. This worried me as I had scheduled 2 apts well over a month and a half before hand. When I went to check in online I found my apt had been bumped over a month out due to them not having a doctor in that day. No phone call, no email. At first they stated they tried to call, then the story changed to someone called a week prior and changed the apt. Yet again No email, No phone call, and No text message. Extremely unprofessional behavior and this seems like the new norm . Will NOT be going back. Scheduled with another eye place for a week from today.

Good services, very professional, competent care, friendly staff, but I agree with a previous…read morereviewer. It takes forever to get glasses or contact lenses delivered. They need to get a new supplier.

This experience, in total honesty, was 0 stars. Extremely disappointed with my experience at Eye…read moreCare Center of New Bern. I was originally told my lenses would take 7-10 business days. That turned into almost TWO MONTHS of excuses, poor communication, and zero accountability. First, I repeatedly received automated texts saying my lenses were ready -- only to find out they weren't. When I questioned it, an employee told me they had no control over the texts being sent. Frustrating, but okay. After waiting two weeks with no actual update, I called and was then informed that the lab never even started my order because they were missing information they needed. No one contacted me until I reached out myself. The office manager then called to collect the missing information. Two more weeks later (now four weeks total), I got another text saying my lenses were ready. The office manager installed them into my frames and immediately discovered a scratch. At that point I expressed how disappointed and frustrated I was after already waiting a month. She assured me she would personally handle it and promised they'd be back within a week. A week passed -- no update. I called and was told the package "must have been lost," so they reordered and again promised one week. Another week passed -- nothing. I called again and was told the lab said they'd arrive in two business days. Two business days later... still nothing. I finally went into the store in person, where the office manager showed me tracking and said the lab had actually only shipped my lenses the day before -- despite previously saying they'd already be arriving. I explained that if they didn't arrive, I wanted a full refund. Then I got a call saying my lenses were finally in... only to receive another call hours later telling me those lenses weren't actually mine and mine still had not arrived. In the end, I finally got my lenses almost two months later. No partial refund. No meaningful attempt to make it right. Just a simple "sorry." Mistakes happen. But poor communication, repeated misinformation, lack of follow-through, and making customers chase updates for two months is unacceptable