The remodeled office was a much needed improvement. The workflow from checking in to being seen has…read moreimproved. I still think the wait for the eye doctor could be shortened but when they are with me, in my case Dr Kim Oncavage, she does not rush me. They are very courteous and answer all your questions. Again, at least Dr Kim is that way with me. I can only recommend being seen by Dr Kim.

Love Dr. Oncavage. She is so sweet and takes her time to answer all your questions. Wished I lived…read morecloser to continue care at this practice.

Though this place is an hour away from me, it was well worth it! The staff were very welcoming and…read morefriendly, the store is very clean inside, and the optometrist was very helpful with some concerns I had. Definitely would come here again!

They have lost our business. 1. Went for an eye exam met…read morewith the eye doctor via "zoom call" 2. Ordered prescription glasses, paid for them and they never arrived...after close to 2 months and several calls to them-I finally requested my money back-which I got. 3. Manager returned my money but didn't offer an apology. That is what finally did it for my family.

Excellent eye care and staff all around. My eye doc goes above and beyond. I've been going there…read moresince 2018.

I have a very specific and difficult eye condition which requires me to seek expertise in certain…read moresurgical procedures. Dr Ouano is one of those specialist and came highly recommended by his peers in other parts of the country . I drive 5 hours to and from my appointments because he's that good, I trust him with my sight because my sight is everything to me. Intelligent, classy and very technically capable. He has my highest recommendation.

The one lady who I think is the manager (short hair) I didn't catch her name as I was in awe at how…read morerude and unprofessional she was. I had asked her a question about a prescription and wanted to know why you have to get a new prescription every 2 years. A simple question? Well I think she got offended at me questioning her expertise on this matter, and just walked away while I was asking her another question. I have spent hundreds of dollars at Wal-mart and on glasses to be treated like a 3 year old. I'm a professional social worker in New Bern and I take talking to people very seriously, and I'll do whatever is in my power to help ANYONE regardless of how insignificant I think a question is.

Always a pleasure to go here, Dr.Leary and staff are very attentive and courteous.I couldn't…read moreimagine going any other place but Pamlico Family Eye Care

In the 70 years that I have been going to eye Drs. I have never received as good care as I am…read moregetting at Pamlico Eye Care. Dr. Leary has been very attentive and I feel that both myself and my husband are very lucky to be a part of his practice. Bob has double vision which is mostly controlled with prisms. He is very comfortable and has adapted well. My glaucoma is certainly under control. We have no hesitation in referring our friends and acquaintances to this practice. Marge and Bob Dales

This business has the widest & most unique selection of frames I've seen in the area. The range…read moreruns from conservative to edgy. They are all individually selected by the owner and optician, Robin Scalone. New frames & lenses ordered. They were back ahead of schedule & fit perfectly. Instead of shopping at the " big boxes" shop with a locally owned business that still believes in excellent customer service.

I LOVE this eye doctor. I really do. I got to see an actual eye doctor, in person, not this new…read morevirtual nonsense so many other places have defaulted to (ahem EyeCare center). I watched Dr. Taylor put in the prescription right then and there which was also fantastic, don't remember the last time I saw a doctor put everything in instead of an assistant. Dr. Taylor was extremely knowledgeable and answered all our questions and was very patient with us. Turns out my daughter has the unusual and rare anisometropia that will need correction but ultimately he left it up to us for when why. Anywhere else would have immediately put her in glasses and charged an arm and a leg for the insane prescription she needs. Can begin to say how much I appreciate being in charge of our care and wallet. They were fantastic enough to do both me and my daughter's appointment at exactly the same time. And I don't mean I did mine and she followed behind me. We were together for the entire appointment, PERFECT for a kid's first appointment or in our case someone who struggles speaking to strangers. Which actually wasn't a problem, partially because I was there and she was able to watch me and partially because of how great the staff was. They really were so great with her that I know that she won't need me with her but has the option of she wants me. They helped up maximize our insurance benefits which is one of the most important things. They didn't just max everything out they helped us get what we need and use all of our benefit, our out of pocket costs were negligible. I prefer contacts but I need prescription sunglasses for those days I don't wear contacts. Previous providers have just put in orders for contacts not even asking what I want and I walk out $600 lighter and ALWAYS have many contacts left over that what am I supposed to do with?? I was never allowed to just order a box or two, or more accurately I probably was the office just never let me because why would they? Jacksonville Visions Center however let me, I felt like I could actually ask questions and had control over what was happening. Dr. Taylor wrote the prescription for whatever I needed for a year but they are allowing me to order a few boxes at a time so I don't end up with a stock pile of contacts I don't need and don't know what to do with. I cannot rave enough at how patient, knowledgeable and helpful they were with helping my indecisive daughter pick her first pair of glasses. It is a very big decision and they were so AMAZING. I cannot remember her name ((I'll update when I do)) was so great. She put so much attention into making sure the glasses fit her face and complimented her. She was more than happy to collect all 59 pairs and let her keep trying them on. She had a great system for narrowing them down, let her walk around the store and hang out with them while I was searching so she could get a feel for them. It took a bit of time and effort but she found the perfect glasses and she is so happy with them. I believe she's had them 4 months now and she's not complained once, except of course she needs them tightened again and we know we just gotta head in to the office (today hopefully) and they'll get her situated. We REALLY love Jacksonville Vision Center. The only complaint I have is not knowing they existed before! We wasted so much time and energy with EyeCare center just to talk to a tv screen. My whole family has switched and we couldn't be happier. I am certain you will not regret seeing Dr. Taylor.

Professional and Friendly Staff. Very thorough and helpful. We have been coming here for 3 years…read more We have always received great service. We have never had a problem with getting a copy of our full prescriptions. We usually order glasses here, as the cost is partially covered by our insurance. We can use the prescription(s) (for reading glasses or sunglasses) elsewhere as well.

Amazing staff. Very knowledgeable and just great patient care...you don't have that everywhereread more

Was a patient for a couple of years. A technician at a routine exam told me there was an issue they…read morewanted to explore further. I had to schedule a second exam, take time off of work, and return. They put me on a machine, one that I had already been on, which took 5 minutes. The doctor, who was with me for about 2 minutes ( most of which was spent talking about non vision niceties) to review the chart and let me know there was nothing wrong with my eyes and the test was merely to make sure. When I got the bill, which I got because I was now a "patient " and not a routine eye exam, I paid it but questioned the need for the second appointment as it could have been handled at the first appointment. Shortly thereafter I got a nice letter telling me they no longer wanted me as a patient. Lesson learned. Don't question the technician or the doctor or the bill. I don't buy my glasses there as they are many times the price of other optometrists anyway.