Good services, very professional, competent care, friendly staff, but I agree with a previous reviewer. It takes forever to get glasses or contact lenses delivered. They need to get a new supplier. read more

This experience, in total honesty, was 0 stars. Extremely disappointed with my experience at Eye Care Center of New Bern. I was originally told my lenses would take 7-10 business days. That turned into almost TWO MONTHS of excuses, poor communication, and zero accountability. First, I repeatedly received automated texts saying my lenses were ready -- only to find out they weren't. When I questioned it, an employee told me they had no control over the texts being sent. Frustrating, but okay. After waiting two weeks with no actual update, I called and was then informed that the lab never even started my order because they were missing information they needed. No one contacted me until I reached out myself. The office manager then called to collect the missing information. Two more weeks later (now four weeks total), I got another text saying my lenses were ready. The office manager installed them into my frames and immediately discovered a scratch. At that point I expressed how disappointed and frustrated I was after already waiting a month. She assured me she would personally handle it and promised they'd be back within a week. A week passed -- no update. I called and was told the package "must have been lost," so they reordered and again promised one week. Another week passed -- nothing. I called again and was told the lab said they'd arrive in two business days. Two business days later... still nothing. I finally went into the store in person, where the office manager showed me tracking and said the lab had actually only shipped my lenses the day before -- despite previously saying they'd already be arriving. I explained that if they didn't arrive, I wanted a full refund. Then I got a call saying my lenses were finally in... only to receive another call hours later telling me those lenses weren't actually mine and mine still had not arrived. In the end, I finally got my lenses almost two months later. No partial refund. No meaningful attempt to make it right. Just a simple "sorry." Mistakes happen. But poor communication, repeated misinformation, lack of follow-through, and making customers chase updates for two months is unacceptable read more

I should have looked at these reviews before I went to this place. The eye exam was fine but ordering the actual glasses was awful. They charge extra fir bifocals which was fine however I have never had to chose how much of the transition part I want to be able to see out of, there are three tiers. I pick the middle tier which was an additional $130. I paid left and waited to hear back when they arrived. I never got a call or text so 4 weeks later I went to the store. They were there but when girl brought them to me I was told there was an additional $50. Turns out they charged an extra $30 be ause my frames were semi frames not fully surrounded. Then an extra $20 for uv which was suppose to be already paid for. Do nit believe anything they tell you. read more

Hey Jessica I have nothing to discuss with you. Do the right thing and refund my insurance as I do not have a prescription nor contacts now do I? Obviously you are not doing that are you? Just trying to sound sympathetic when you truly are not. You dont have to "reach out" to me to do the right thing so quit talking and do it. read more

I have been an eyecarecenter patient for 25+ years. Transferred from the Swansboro office to NewBern last year to see Dr Try. Traveled an hour in the rain for my appointment last week, only to be told she isn't there and I don't have an appointment. Then handed me a bill from a year ago that's been paid. Trying to get anyone to help with that is useless. I don't know what happened to a company that had been so good for so long. read more

worst experience with dealing with any eye doctor. They don't communicate well with the patients. The ladies at the front are always on point the ladies working the back are rude, they need a lesson in customer service from the ladies working the front desk. I wouldn't recommend anyone here. read more

Terrible experience, Went to location to make appointment for eye exam and to get new glasses, earliest was 2 months out. I made the appointment anyway. after 2 months wait they contact me 1 hour before the appointment to tell me the appointment was for a special eye exam that they don't do. I didn't make an appointment for a special eye exam and why would they make an appointment for something they don't do? My appointment was canceled after waiting 2 months. read more

The absolute worst experience in my life when it comes to glasses. Lie after lie about a delivery date. Initially I was assured they would be in on a specific date. Of course they weren't and i was assured they were shipped and would be delivered on another date. Of course they weren't and i was assured they would be in "on Thursday, no later than Friday". I called on Thursday and was told they had been shipped and would be in on Friday. I called Friday and was told they were to be shipped on that day. I still don't have them. Jeffrey doesn't know how to tell the truth. read more

This was my First Eye exam since moving to New Bern and I have to say I was very satisfied with the staff. I felt welcome as soon as I walked in. I even had some things in common with the lady that did my tests. It is a small world after all. read more

My contact prescription expired in February and I have been unable to secure an exam appointment until April 10. At this point in the COVID19 crisis, this probably will not happen either. In the meantime, I have no contacts and this establishment refuses to extend the prescription so my supplier will ship. What kind of Doctor doesn't care about the well being of their patients. I can't see with my glasses well enough to drive at night and I travel for a living. Very inconsiderate of this Doctor. read more

Twice my wife and I had scheduled appointments and twice they did not have us on their system. First time we made it there for them to tell us oh sorry no we don't have you scheduled for today at all. We rescheduled the appointment call again the day before actually arriving at the place and they tell us the same thing even worse they couldn't even find any information about us at all on their system. Lost 2 days, not sure whats going on if its staff or their system. They lost my business for sure so beware if you try and make an appointment with them. read more

Great team of people. Treated me like they new me.