Dove Lewis has shown nothing but kindness with my kitty's passing (she was elderly, but this was…read moreunexpected). I was told by my two friends watching her that she was well taken care of, they answered my international calls quickly, and even sent a card in the mail within just a couple of days. My little Bella was in very trustworthy hands and that's why mattered most. Thank you, Dove Lewis team.

I am writing to express my deep disappointment regarding the way my family and I were treated…read moreduring one of the most heartbreaking moments we have ever experienced during the euthanasia of our beloved Chihuahua. While I want to acknowledge that some members of your staff were incredibly compassionate, the overall experience was made significantly more painful due to the actions of one of your representatives, Kev. His lack of compassion, professionalism, and awareness during such a sensitive time left both myself and my daughter deeply upset. When we arrived, my daughter went inside to check us in while I remained in the car with Sophia. We had specifically hoped to use the side entrance to minimize any additional stress for Sophia, who was already in distress. Kev refused to allow my daughter to check us in because I was listed as the primary owner even after my daughter explained she was a family member. The only information that needed to be confirmed was my phone number, address, and email address, all information my daughter could have confirmed. Instead, I was forced to walk into the lobby while crying and emotionally overwhelmed. This lack of flexibility showed very little understanding of the situation. Once we were escorted into a room, Kev returned to review paperwork and discuss payment. Prior to our visit, I had contacted Dove Lewis prior to verify what charges I would be responsible for. Despite explaining that I had already confirmed these details, Kev argued with me while I was sitting there holding my dying dog in my lap. During such an emotional moment, the last thing anyone should have to do is debate billing. The vet assistant who cared for Sophia before the procedure was exceptionally kind, compassionate, and respectful. She carefully prepared Sophia, brought her back so we could spend our final moments together, and gently explained that we could notify the staff when we were ready. Her compassion made a tremendous difference during an incredibly painful time. The vet who performed Sophia's euthanasia was equally compassionate and handled the procedure with dignity and empathy. We are sincerely grateful for the care both of these individuals provided.  After Sophia had passed and we had spent time saying our final goodbyes, my daughter informed the staff that we were ready for them to take her. Kev entered the room and asked if we were ready to proceed with the euthanasia, completely unaware that the procedure had already been completed. This demonstrated a troubling lack of communication among the staff and forced us to relive an incredibly painful moment unnecessarily. To make matters worse, after realizing the procedure had already been completed, we handed Sophia over to Kev wanting to leave peacefully with our grief.  Instead while holding our dog in his arms Kev started to discuss a refund that was owed and wanted to know what card to refund to. I was completely inconsolable after saying goodbye to our loved one and this was an incredibly insensitive and inappropriate time to bring up financial matters. I told him that we would call to take care of it. After that conversation, rather than staying behind with Sophia and simply allowing us to leave the room and grieve privately as we exited, Kev continued to follow us out of the room and down the hall to the exit all while carrying our pet. There was no need to escort us out as we had entered through the same side entrance. Throughout this time, he continued speaking to us while carrying Sophia in a way that was deeply upsetting. Her head was dangling over his arm without the care and dignity that I believe every family expects their beloved pet to receive after they have passed. Seeing our loved one handled in that manner was completely heartbreaking, and it is an image that my daughter and I will carry with us for the rest of our lives. This should have been a peaceful opportunity to say goodbye to our cherished family member of 17 years. Instead, multiple interactions with Kev made an already devastating experience even more painful. Families facing end of life decisions deserve empathy, patience, clear communication, and compassionate treatment. Unfortunately, that was not what we experienced from him. I sincerely hope this feedback is taken seriously.

This is not a place where you can visit and ask questions. We brought our 12 years old dog here to…read morecheck it out and thought we can make an appointment. The door was lock but obviously it's business hour. A guy walked out and run back in to grab a brochure. It's so unwelcoming let us wait outside very long. I don't need a leaflet. It's all online. I want to see your facility and meet your people. Treatments aren't cheap I will pay what I will get. But since they can't give me a clue I simply on to a better service out there.

I love everything about this place. I was a little…read more-concerned- when the first meeting was a zoom, but it really gave me a chance to share my concerns with Dr. Mandi, discuss her treatment thoughts for my GSD, and plan for our first appointment. Because so many dogs coming here are post-surgery or otherwise having issues, they're super careful to avoid K9-contact and so our first appointment was very low stress. Dr. Mandi worked with my dog to make sure everything was set for our plan. Thereafter we did physical therapy, where Trixie did as much PT as I did learning, water treadmill (which I thought was going to be a disaster but went swimmingly well). You see different team members when you come in so you get a really good perspective on different approaches to the PT/training (Trixie trains easily, me less so). They also are collecting all of the A-Team local providers here, including accupuncture etc.. 5-stars, definitely recommend.

I have had multiple dogs receiving care here and would recommend this group without reservation…read more Currently I have 5 German Shepherds, all with different personalities. The doctors and staff treat all my dogs with kindness, caring, patience and efficiency, in spite of two with anxiety, one with aggressive behavior and one who thinks he owns the world! They treat them as if they are their own. Best care we have ever had.

I cannot thank Animal Care Clinic enough for their care for our sweet Kodiak. Having a hunting…read moredog/breed can be a lot but the staff at Animal Care Clinic has helped us every step of the way and they are always one call away. Thank you for your care, respect and attentiveness.

I cannot say enough good things about the VCA Surgical Specialists, and specifically Dr. Courtney…read moreKorff and her team. About 6 weeks ago Douglas, our two year old dachshund, had a mobility issue that suddenly occurred. I took him to the emergency hospital here in Eugene, and was notified he needed to see a Neurologist. My vet the next morning referred me to VCA in Clackamas. From the moment Douglas and I walked in we were treated with nothing but top shelf care. Dr. Korff examined Douglas then made her recommendation of surgery that was needed to try to save Douglas' ability to walk. The next 24 hours were rough. When I picked him up we were told that the surgery had gone great. The team at VCA had taken amazing care of Douglas. We were sent home with medications and instructions. For the next five weeks we did everything that we were instructed to do. We had our follow up appointment this past week. We were sent home with a glowing report! Dr. Korff said he looked great, and would continue to get stronger! I want to thank everybody at VCA for caring for Douglas and coaching me through his rehabilitation. I would highly recommend them for any care your pet may need. A++ Grade. Thank you so much!

When I got my Chocolate Labrador puppy my daughter suggested them plus they were only 1/4 mile…read moreaway. They are a nice veterinarian clinic with knowledgeable staff. It's by walk-in only unless you make an appointment. The Vets were fabulous with her and BellaBleu liked them too. It's now 5 1/2 years later and we still come here for all our needs. She was also spayed here. The prices are the best in town!!!