On yesterday, August 19, 2024, my daughter called to confirm her puppy's appointment with your…read moreresort. During the call my daughter asked if the pets were routinely checked to ensure that they were safe and okay as her puppy, Niko, has affinity for chewing on things that he should not. Your associate informed my daughter that if she was that concerned for her "dog" that she should consider taking him to a vet for "safekeeping". This response was unnecessarily snarky and mean. Needless to say, we will not entrust a member of our family to your care. While we certainly hope that this representative's opinion on pet care is not widely held by you and your staff, you should know that this is what is being presented.

We boarded our dogs Thursday morning through Saturday night. Our one dog has separation anxiety so…read morewe give him trazadone when he goes to the kennel. When we went to pick up both dogs today, all three pieces of bedding we brought in, apparently were covered in urine. The girls attempted to wash the beds but it all smelled like urine still. We told her to keep the one and throw it away because the whole thing was throw into the washer when it has foam inserts that aren't to be washed I'm a washer. And it was sopping wet. No one could tell us what happened in the kennel, why the beds were covered in urine and why our dogs were covered in urine. Also, one of our dogs paws came home bleeding and we didn't notice it until we got in the house. The whole point of boarding my animals when I leave on a vacation is so I feel at ease and comfortable knowing my dogs will be safe and taken good care of. I have never had my dogs returned to me with all of there beddings ruined and them smelling they rolled in a bowl of urine. Never again

My sister recommended Wags and Wiggles as a boarding kennel when I visit family in the area, and it…read morewas a great recommendation. The kennels are clean and the staff were friendly and excited. The kennel attendant sent me a text and picture of Miss Kora during her boarding as a check in. Since I was a first time client, they asked if I wanted to walk her back into the kennel at drop off. While I completely trusted my sister's recommendation (she's got even higher standards for pet boarding than I do!), I took them up on the offer. The big dogs were very vocal, but they kept Kora to the center of the aisle and she walked right into her little kennel run. It was very clean - no dog smell, just the barking. Each dog gets 2-3 fleece blankets to make their run more comfortable. There is no group play here, which is a priority for me, so if you're looking for the Thunderdome, they don't have it. Wags is a paper based business. Reservations are by phone, and they ask for paper boarding agreements and paper copies of your vaccines. Easy enough, but make sure to print them off before you go. The office staff also made sure to double check regarding food and any needed medications. My pup is super low maintenance, so nothing doing for us. My sister's dog is quite high maintenance with special feeding, and they were happy with the attention that the staff paid to Miss Needy's lengthy list of requirements. I did have trouble with the phone lines - there is currently no voicemail at the kennel and they weren't really attentive to incoming calls. I was able to get through on the grooming line, but I would recommend getting a voicemail for the kennel and checking regularly - they asked for updates on arrival or pickup times, for example, but there was no way to provide that information. This was consistant through the week prior to and the day of drop off, so it wasn't a one time glitch. Other than that, we had good customer service, adn Kora seemed pretty comfortable with staying there. On my way out, I made another reservation for the weekend of my sister's wedding! The wall behind the check in desk is papered with pictures of their doggie clients and notes from their associated humans!

I boarded my cat for a week while I was on vacation. I'm very happy with my choice! Beautiful…read morefacility and they took great care of her!

LOVE LOVE LOVE the new owners!! They are so great with the dogs and its CLEAN!!! They actually…read moreinteract with them and make them feel loved. Highly recommend

I absolutely love Canine Cove and all of the girls that work there. They take the best care of all…read moreof the dogs and treat them as their own. I have been to a few other places with Benji and he was either afraid or was not treated properly. Not here, he basically begs to go to his "doggie school" everyday. I could not ask for a better owner or better employees . Knowing my dog is safe and very well taken care of everyday makes taking him everyday such an easy decision!! Highly recommend :)

Took really good care of Toby when I was on Vacation. Extra walks, play time with a new friend and…read morehe came home sparkling clean after his bath on departure day.

I am EXTREMELY picky where I take my 4 children. As a professional dog groomer I know what the…read moreanimal industry is like and what can be hidden. This place is fantastic. Small (great because you know they won't be overwhelmed), privately owned, owner lives on property, gorgeous location, CLEAN, huge runs, secure and safe. I drive an hour to get here because the places closer to me don't pass my inspection. She kennels them across from each other so they can see that their siblings are there with them. When my Chihuahua had gotten bad diarrhea (separation anxiety from me) she called me and allowed me to pick up everyone even though it wasn't a normal pick up schedule and bathed them when they all danced around in the poo. Worth every penny to know my kids are safe and in caring hands while I'm away.

Erika is the only person I trust with my girl, Maggie. She comes and takes her for walks and hangs…read moreout 4 days a week while I am working. Maggie is a golden retriever (in the pic above ) and deserves all the cuddles in the world....and so does Erika for being her second best friend! Thank you to Friends Indeed for taking care of my girl when I can't. I can't recommend this place enough!!!!!!

From the owner: Entrusting your pet with someone is a very big deal. You can rest assured that with me as their…read moretemporary companion and guardian, that your pets are safe, well cared for, and will get as much love from me as they’d get from you! My passion for animals started when I was a child, brought me up with training GSDs with my mother, and landed me in the veterinary care profession for over half a decade! •Someone to walk your dogs for you in the rain or snow? •How about transportation to the vet if the only available appointment is during your work hours? •Finally be able to take a last minute weekend trip? I’ve got you covered! With competitive prices as low as $25 and holiday deals sweeten the whole package, you can rest assured that your pets are my top priority!

Horrible customer service, then if you mention it in a review, you get badgered by its employees on…read moresocial media by being called "an attention seeker" or an "outright liar." I`m as reasonable as they come. Pretty much not making a fuss unless it is warranted. But when a business doesn`t respond to a customer issue in a timely fashion, says they won`t help resolve the issue because you gave them a poor review, and has its employees harass you on a public forum, I`m going to give my opinion. If you are looking for boarding for your pets, please do your due diligence. Investigate and review! Your pets are your family. Do not use The Dog Shop. You may not get the same pet back!

My dog ran out of food they said. We brought more into them and when dog was picked up it was thin…read moreand emaciated looking!! Never told us she wasn't eating but that she ran out of food???