We brought our dog to Rippowam Animal Hospital for about nine years, and for a long time, we truly…read morebelieved we were receiving the best care for him.
As our dog got older, he began having issues with his hind leg and arthritis. We tried different medications, but many of them only seemed to make him tired or drugged rather than truly helping him feel better. That alone is not the reason I am writing this review.
Over time, I felt the care became less personal. More and more communication seemed to happen through websites, portals, and online systems, with less direct communication from the doctors. I understand that technology is part of the world now, but when it comes to a beloved pet, especially an older dog, personal communication matters.
When I became dissatisfied and felt my dog needed more comfort and attention, I went to another veterinary group. The difference was immediate. The doctor personally called me, helped find a better medication plan, and made sure we received what our dog needed.
The biggest reason I am writing this review is because after seeing multiple doctors at Rippowam over nine years, no one ever noticed that my dog was blind in one eye. The new veterinarian noticed it right away and immediately referred us to an ophthalmology specialist in Wilton.
I was shocked and heartbroken. How could several doctors over nine years not recognize something so important? I trusted this practice with my dog's care, and finding this out after all these years was extremely upsetting.
The staff may be nice, but in my experience, the service became less personal, the communication was not what I needed, and the parking was difficult. Most importantly, I felt they missed the heart of what pet owners need, which is careful attention, compassion, and real communication about our fur babies.
In a world full of websites, Wi-Fi, and online portals, I still believe people want personal service, especially when it comes to their pets. After nine years, learning that my dog's blindness was missed left me very disappointed.
For that reason, I can no longer say I was satisfied with the level of care we received.