I went to their original location when it was in the Turnstyle market for Charlie's Backyard…read moreharness. It was the only place I could find that sold them at a brick and mortar in NY. I measured my dogs and got the L and XL, but when I got back, the L fits but it was a bit loose and XL didn't fit neither my dogs at all, so never got the chance to exchange it. The L was problematic because my dog has gotten out of it very easily when chaos ensues and the quality of this harness isn't sturdy. I love the style of it and it's softness, but it doesn't last at all. The stitching came out very quickly. I have ordered other adjustable step in harnesses, but unfortunately the buckles slips and doesn't keep the same sizing. Decided to go back and get another L to replace the L at home and M for the smaller dog. Checked out and tried it on the dogs, both sizes didn't fit, couldn't even close it at all. I mentioned it to them via text and they said nothing has changed and it is because your dog sizes has changed. If that was true, then I would need to replace all their winter coats, other clothing, and their other harnesses. They still fit in every single thing the same and measures the same. They also mentioned this product does stretch after awhile, but meanwhile they never mentioned this from the get when I got it previously, but now since there is a sizing issue, they are more forthcoming to sizing issues with this company. A went back to do the return, but A is a no hassle and no patience person, and basically went in there and didn't even mention anything to them, but just returned it and was offered a store credit. Because they didn't even have any XL in stock, so what a waste of trip to go there. I texted them and their reply is the person who made the return noted that the "store credit was fine as you're frequent customers and would be back to shop with us again." Let's see, I call b.s. and this shop is going to completely LIE to my face? One, A doesn't speak like that and two, I do all the doggy shopping and 3, A knows damn well that I am not a frequent shopper there. I am only there for the Charlie's Backyard harness, though lack of quality, unfortunately, it's the only one that can fit my dogs. If the M and L doesn't fit anymore because they both were ridiculously small, such a major difference, I highly doubt the XL would fit either of them. What am I going to do with a store credit? Also, how long is this store going to last when they have major competition between ecomm and other brick and mortar stores that offers better deals and pricing? Not to mention 100x better customer service and easy returns? I don't like the fact this person texting me back is going to make up stories now. It's like seriously, if I was a frequent shopper here, I wouldn't have went to Turnstyle looking for this place, since I never even knew it moved. Even Yelp still has the word Turnstyle and the map is pinned at Columbus Circle. Definitely needs work on better customer service! Don't even frequent this hood anymore, so for me to use the store credit, I would have to go out of my way just to come here. Not very convenient or easy at all.

They have quality products with super kind staff. It was sweltering hot and they let me and…read moreFrenchie hang out until he cooled down. Lovely store!

Great selection!l and brands. I come here for raw food…read more The guys are friendly but the lady with glasses is not. I mean if you work in customer service and a pet shop at that - smile be friendly.

Avoid this store! I…read morewent there to purchase a bag of treats. As I was paying, their computer system crashed. The middle aged man who was serving me exclaimed something to the effect of "oh no, not again". I read on the machine that the transaction was complete and that I could remove my card. But this man insisted that the transaction did not go through and that I could not take my purchase from the store. This individual promptly disappeared and another associate came to tell me that once the system rebooted that they would be able to check if indeed I was charged and if that was the case that the item could be delivered to me anywhere in Manhattan. She took down my contact info and... I never heard back from them. Two days later the pending charge went through. I waited 2 more days after that before calling to inquire. During this phone call I learned that the item would not be brought to me because my address was out of their delivery zone. The associate basically LIED TO GET RID OF ME AND KEEP THE MONEY. Upon learning this I asked if instead the item could be sent to the store uptown. The person who answered the phone agreed and said that once the item arrived they would call me from that store to let me know. Nobody called. Or if they did nobody left a voicemail. It's been 2 weeks of chasing after them for a bag of treats. The store and the service is OK but this has been an unnecessary and completely avoidable hassle. If this is what their computer system does periodically and they don't have the personnel or the professionalism to follow up and deliver, then I suggest that you too keep away from this store in order to avoid the hassle.

Not sure why this store doesn't have more stars. I picked up my 5wk old kitten today and upon…read moreseeing just how small he was knew I more than likely would need a bottle and formula. I had the absolute pleasure of being helped by Ann, she is the epitome of "great customer service", she was extremely knowledgeable and helped me get formula and bottles and I also purchased a can of kitten pate. Ann was kind enough to take me to a counter in the back to allow my kitten out and provided me with a paper plate and fork and allowed me to feed my little baby bean since he hadn't had breakfast yet. I had a kitten before but it was more than 20 plus years ago so all the advise she provided me was beyond helpful. I went to this location on a whim and glad I did she was so helpful. I didn't get the cashiers name but she was very pleasant and friendly.

I had my dog scheduled for a grooming seeing here, but once I arrived, they refused to do so. My…read moredog's hair had become extremely long and matted in certain areas. I explained that our but was told I could come in-- the initial lady I spoke to for some reason thought my animal was a cat instead of a dog. Once the groomer comes out he's immediately dismissive and refuses to do it. I was not going to put my dog under anesthesia. It wasn't just him refusing but he's literally walking away as I'm talking. I'll never return to this location and stick with the Petsmart in Brooklyn and Staten Island.

Overall, we are satisfied with Petco's grooming service and especially with Ingrid. She is…read moreincredibly gentle with our puppy and very professional. This was our second time bringing our dog back and our puppy wasn't afraid to get groomed. She seemed very comfortable with Ingrid -which says a lot and gives us real peace of mind. The only downside was the pricing. It felt like a bait and switch though that seems more like a corporate-level issue than anything on Ingrid's end. The initial estimate was $80, the app later showed $114 when I confirmed the appointment and I ultimately ended up paying about 40% more than the expected initial quote or $133. I understand there's a cost to getting your dog groomed.. but pricing transparency should be available. That said, Ingrid truly does a wonderful job.

Convenient Petco to pick up last minute pet care items and/or pet food. Not too many staff in the…read morestore when I stopped by after 5pm. Selection of items like dog toys can be limited.

Let me say I will never take my son to another Vet Dentist. Dr Desai and her team were amazing…read more They were so understanding when I needed to rebook twice. The doctor explained everything to me, gave me amazing information regarding the health of my cat's teeth. The pricing was detailed up front and I had no issues with the $500 deposit. My only surprise was after the procedure my cat was unable to meow. But the doctor told me that would only last a few days and it did. But initially I was really sad for him cause he is a talker . But the constant updates when he was getting his procedure was amazing. Definitely a great place to take your 4 legged family member to get treated. They even took before and after pictures to show me all that they had done. This is where we will come now for his yearly visits.

Dogs surgery went well and I am happy that I went here . Thank you…read more You first go in for a consult . If you decide to do must pay for blood test also .

I was in the area and remembered that I needed to pick up some cat food for my VERY finicky kitty…read more After a search in the ol' Yelp app I found Pamper Ur Pets. After having visited a different location in Tribeca I figured they would carry the various brands he would eat and I was right! The store is a bit cramped but that's partly because for such a small store they carry a lot of different brands (mostly for cats and dogs). The owner (or manager) was heavily engaged in a phone conversation when I was there so I cannot really talk about him BUT his two fuzzy assistants were awesome! Both kitties came bouncing over to me as soon as I walked in, with the long haired grey cat (whom I believe is named Princess) really being super sweet. Lots of bunting and she followed me around while her fellow kitty just chilled at the cashier table. If you're in the area and need some food for your pets, Pamper Ur Pets is definitely worth a visit!

Great local pet store, been going there for 15+ years. Wonderful selection of food, cat litter,…read moretoys. Friendly service and they deliver.

I've been shopping here for years On Sat I went in and asked…read morefor a recommendation for a urine spot remover good for hardwood floors and bought what was suggested At home I read the label carefully and was directed to the product's website which said not recommended for wood floors So I went right back to the store to return it. They would only give me a credit !!!! Outrageous. Will never go here again. You can get anything they sell from online vendors for less plus can return. Skip these thieves.

Long-time customer. Neighborhood staple. Friendly. If they don't have it, you don't need it…read more Support local.

Small pet shop with good customer service. My friend wanted to visit the store to see what they had…read moreavailable for her dogs. She brought a couple of items especially some oil to give her dog for his gut. They had a variety of dry food and fresh food. Plenty of toys for cats and dogs. This was good to see because as a cat owner I find a lot of stores like these have more options for dogs rather than for cats. So it was good to see if I made a return I could find a lot of toys for him. The prices are quite high, my friend was comparing prices from online vendors and found some items were cheaper. Though sometimes it's better to just go and buy an item in person instead of waiting on shipping. So I would say it Thumbs up for me because it's very convenient. Happy Yelping!

This Pet Central on West 23rd Street, Manhattan is a fully stocked and extremely neat pet store. I…read morewas quite impressed by the tidiness of the shelves. Employees Emily and Luis were helpful and pleasant. They both were great at advising us on a few of their products. I highly recommend visiting this pet store.

Unfortunately this placed closed a few months ago........... when it's closed it's closed. Don't…read moreknow why no one has not bothered to indicate the same. PS: just found out they had to sadly move to Michigan a few months ago to deal with a loved one who is sick. Their website is still working and they are hoping to be back eventually in NYC!! We are all hoping for the same b/c they were the best!

My pup is a picky eater so when we dropped by Pupster Bakery and didn't seem thrilled with the…read moreselection, once we got home and refused other foods, she said yes to the Pup'mores. Enjoying every bite! Will be back for more pup goodies!

Brought my Mimi in today for a vaccine update, heartworm test, ears cleaning and nails chipping…read more Overall wellness check. The vet office was very bright and nicely designed. The staff and vet were all very warm and took good care of Mimi. My visit, since I was a first timer was only $25, so glad I was able to take advantage of this offer! The tests and vaccine were all paid out of pocket and were priced reasonable. Just like every vet, they try and push you to do more services. However once I said No, they did not push or persuade (like other places that I have gone to!). It was overall a good visit for Mimi at the vet and would return for their services.

WORST SERVICE - just adopted a kitten they lure you in with FREE physical exam then you ask them…read morefew concerns about your cat given its my first kitten and without telling you that these are additional services the vet takes your pet and the nurse walks you thru the bill!!!