BE VERY CAREFUL IF YOU DEAL WITH THIS BREEDER. I can't speak to other complaint(s) but can about…read moremy own experience. As a lawyer by profession I tend to approach any major decision in the same manner I would a trial. Prepared with questions, emotions set aside and acutely aware of what I'm being told. In the fall of last year there was a litter advertised by this breeder so I called to enquire. I had spoken to a few other breeders during my search for a puppy and had my most pertinent questions prepared. At first I was told all puppies were spoken for, but, after speaking a short while, this breeder stated: "she liked the sound of me". My concerns started when this breeder stated she didn't want to bad mouth other poodle breeders, (namely the ones I mentioned I had already spoken to), but then went ahead and slandered them anyway. Without warning she started to ridicule one of the buyers on her list. Allegedly this buyer had asked questions that had annoyed this breeder. I was suddenly offered a puppy and told the other buyer would be put lower on the list. I was taken back and felt this was certainly underhanded and dishonest to say the least. It's still hard to understand how a breeder could be so flippant about her commitments and, more important, why she would openly gossip about one of her own customers with someone who was a virtual stranger to her. Her conduct was very unsettling and left me questioning the veracity of everything she had told me. I ended up buying from another kennel earlier this spring and have a wonderful puppy that I just adore. The breeder of my dog has been forthright and honest from my first conversation with her. Her dogs are gorgeous and her lines impeccable. She has never offered a disparaging word about any other breeder and has consistently been the consummate professional one would expect. She made the whole experience of buying a puppy an exciting and pleasant one, just as it should be. I can't say enough good things about her. I was invited to attend some dog shows this summer and had the chance to watch this exciting world. I have to admit, I also enjoyed showing off my puppy as well. When asked how and where I found my breeder I shared my story with others there. I heard numerous complaints, and, some rather damning comments about the owner of Delphinium Standard Poodles. Most were from her "alleged" peers but some were from potential buyers who had also contacted this breeder in the past. They too were left uneasy after speaking with Delphiniums. Recently, when discussing my story at a dinner party, I was encouraged to write a summary of my experience on Yelp. When I read the review from the man in Kelowna, my heart went out to him. I thought I should warn others and let them know that, based on my own experience, I would recommend you avoid this breeder. Amanda D., Toronto, Ontario

I went today to meet my new beautiful male puppy from Penny at Delphinium Standard poodles in…read moreNanaimo. The home setting for the puppies and dogs is everything one could hope to see when picking a new family member. Penny was wonderful and made the experience incredibly positive for us. Her puppies and dogs are well loved and have the best possible start in life. I read the one star review from the lawyer and must say I was not impressed with the person that wrote it. I am left feeling that the puppy this person did not choose from Penny's litter, had a lucky escape. This is my first standard poodle and Penny's dogs are not only stunning beautiful, but also have wonderful and calm temperaments. Health is also something that Penny has bred carefully into her line. I give Penny and her wonderful kennel 10 stars!!!

Faith takes amazing care of my big guy! A one on one…read moregrooming experience is in my opinion what every dog should have every time! My dog loves her and it shows. Very professional and compassionate. Highly recommended

Their staff are fantastic. Friendly, go out of their way to help. Hold customer satisfaction as…read morenumber 1. Their selection of cat foods are tremendous....and if you know cats, always looking for something to satisfy them. I wish more businesses operated like they do. Always a pleasure going there.

Disgusting treatment of our dogs. She put them in harms way and left them for 9 hours with a 2…read moreminute pee break. She snuck a man into our home overnight when she signed a contract stating no one was to be in the home but her. We had to call a locksmith and lock her out and get some friends to remove her from our home while we were away. It was the worst experience we've ever had with anybody watching our pets do not use this woman ever she is horrible!

Nansey is amazing! Our pups just adore her and we trust her 100%. Sadly a couple bogus reviews on…read morehere from a person with an axe to grind from years past. Nansey has been nothing but amazing to us. Sad to see someone trying to hurt her business

We have been using Westwood kennel for approx. 12 years Have…read morealways found Janice caring, honest and professional. We always freely walk in and out of the kennel and found that it is clean, friendly! We highly recommend Janice and her kennel, my dogs run in the kennel and are very happy therefore we are happy and have carefree holidays! We are also taking are cat there with much comfort !!

Janice took great care of my old girl, Lily, and my cat Luna. I have seen many other kennels, some…read moreI wouldn't send my worst enemy to. This place is clean, calm, caring and healthy, and in a great location. Sadly, Lily is now gone, but I won't hesitate to board my cat and any future furry friend at Westwood.

They are awesome! Very Kind, caring, and the animals love them. As soon as I get close to their…read moreshop my dog starts to get all excited. It's like when little children are going to see their Grandma! My Maxi always looks "extremely handsome" when he leaves there and struts around all proud. Thank you to All the Staff at Ruff and Stuff Dog Grooming!

One of my dogs is a nightmare at the groomer. Luckily for me Colleen can handle him. Both dogs look…read moregreat when done.

I have always drove from Portalberni to bring my cat or dog to this groomer because I know they…read morewill be treated well and are Safe. It is always a wonderful visit. My Dog looks awsome. And the drive is well worth my piece of mind. I would not want to go anywhere else. I am so grateful of their professional service, and care of my animals. A true committed customer Joan Race PortAlberni BC

Now known as Nanaimo Pet Services....same great service,and people Love it!read more

We moved to Nanoose Bay a year ago and didn't even know they were very near to us,,.we have bought…read moremany nursery ties for a small backyard garden and they are cheaper than Home Depot!! and that included the spikes to keep it together....also they have great farm fresh eggs and really good apples and big juicy oranges for .99 lb. We will look there first before going anywhere else...and the staff are very friendly and helpful!! Doreen C.

I purchased an item and was over charged. I returned to the store and I had the feeling that I was…read morebothering the cashier as she was on the floor having a visit with people and their dogs. She figured out the difference of what I was over charged and handed me the money which I felt was incorrect. I asked to return the item . Apparently they "are not set up" to reverse the charge. People in the store attacked me verbally regarding this. I called the number she gave me to discuss what had happened and was met with the same confrontational attitude. I have never had such a horrible experience in a business .I will never shop in another Shar - Kare. 0 stars