Loved this shop. They were very responsive and accommodating. Located exactly the eBike for me from…read morea big selection, personalized it with aftermarket extras I selected, put the whole thing together, and followed up to see that I was content with my purchase. I even got some discounts from the manufacturer. Very nice folk.

Amazing staff and bikes .. easy to get help and get going out on a bike ... get times and fun in…read moreVentura with the help if this rentals

They fit my Grandson's bike in on a busy Saturday. Changed his inner tubes and got him out riding…read morehis bike with a YUGE grin on his face!! Thank You!!

Rodger and Ian were very helpful, I snapped my chain and called in, they were able to get me a new…read morechain and put it on within 10 minutes!

We appreciate being able to get a bicycle or surrey when away from home as it is a pain to bring…read morebicycles. First time only four person surrey was available so we took it. We had fun, got a workout and that machine is larger and heavy. Yesterday we got the two person surrey and it was better for the two of us. It is so fun riding along the little beach roads, and having a roof keeps the sun off us. We at first wanted two hours, but one hour was just right. Every time we come to the Ventura beach we will be back. Thanks to the employees and Wheel Fun Rentals for a fun time.

After an outstanding e-bike experience in Lake Tahoe (with Vista Trail Bikes) just a few weeks…read moreearlier, we decided to rent two e-bikes from Wheel Fun Rentals at the Ventura Pier. Unfortunately, this was one of the worst rental experiences I've ever had. The problems started before we even left. The bikes had to be swapped out due to mechanical and maintenance issues while we stood waiting. Once we received functioning bikes, there was no safety briefing, no route guidance, no discussion of local riding conditions, and no meaningful instructions beyond handing us the bikes. What was most alarming was the complete lack of concern for customer safety. My wife's seat had been adjusted too high. Within approximately ten feet of leaving the rental area, and in full view of three employees, she lost balance and fell directly onto the pavement. Not one employee came over to check on her, offer assistance, or ask if she was injured. Nothing. Despite this, my wife wanted to continue riding, so we attempted to salvage the experience. The bikes themselves were poorly maintained, and our confidence in the equipment and operation was gone almost immediately. My bike kept changing E levels throughout the short ride. We returned the bikes in less than two hours despite paying for a four-hour rental. When asked how our experience was, I honestly replied that it was terrible. The response? "That's too bad." No concern. No questions. No apology. No attempt to understand what went wrong. From the condition of the bikes to the lack of safety procedures, customer service, and basic human concern, this operation felt careless and unprofessional from top to bottom. I would never rent from this location again, and I certainly would not feel comfortable bringing children or inexperienced riders here. There are plenty of places to rent bikes. Based on our experience, I would strongly recommend choosing one of them instead.

Huge shoutout to Robert and Caesar at Ventura Cycling Center!…read more I brought in my classic 1971 Schwinn that probably hadn't been ridden in decades. Robert got a new tire installed while Caesar tag-teamed on getting the right brake pads installed to get her roadworthy again. Now I'm cruising under the summer sky on a bike that's hitting the streets for the first time in over 50 years! The entire experience was fast, friendly, accommodating, and transparent from start to finish. It's rare to find a team that genuinely cares about helping you bring a piece of history back to life. Couldn't ask for more. Highly recommend!

I had one of the worst experiences I've ever had with this bike company. From the beginning, their…read morecustomer service was unprofessional, unhelpful, and constantly gave conflicting information. They made promises they never kept, delayed updates, and ignored our concerns for weeks. The biggest issue was how they handled our money. We felt like they were trying to scam us by charging unexpected fees and making it extremely difficult to get a refund or even a clear explanation of where our payment had gone. Every time we asked for answers, we were met with excuses or no response at all. If you're thinking about buying from this company, I'd strongly recommend being cautious. Make sure you get everything in writing and understand exactly what you're paying for before sending any money. Based on our experience, the service was terrible, communication was awful, and the entire process left us feeling completely taken advantage of. I won't be doing business with them again.

Best place to service and upgrade your bike. Knowledgeable volunteers who teach you along the way…read more Useful used parts and the tools you need to do the job. Thanks!!

The guy that helped me today was very helpful and courteous. I will be coming here for all of my…read morebike needs.

I tried contacting them by phone. One line states it is not in service and the other disconnects…read morebefore a ring. No response to emails or instagram. All I want is authorization to return a Campagnolo brake cable which was sent rather than a derailleur cable that I ordered. I've ordered from them in the past but won't risk having to communicate over some issue where there is no response.

Keith is great to do business with I can get anything I want…read morethere campagnolo Pricing is great

I called Trek Ventura on a Sunday after a crash in which I cracked my frame, after asking other…read morecyclists for recommendations on which shop to contact. A woman answered the phone and was patient and friendly with all of my questions. When I arrived at the shop later that day to test ride the Trek Madone SL 7, she remembered me and was again so patient and kind in answering all of my questions. She even installed my pedals on the bike so I could take it for a proper ride around the neighborhood. The bike felt amazing. When I returned, she explained the slightly different versions of the Madone so I could better understand whether I might want a different model. She was not pushy at all--just very knowledgeable, attentive, and informative. She also gave me space to think about the purchase. I made sure to ask her name so I could write this review--Jeanna Lee. I had such a great experience with her and with the Ventura Trek store in general. The whole staff was friendly, the shop was spacious and well laid out, and they had the exact make and model in stock so I could try it. I have nothing but great things to say about my experience and am truly grateful for Jeanna's help.

This place is terrible and Gina the so called manager is so disrespectful. She has no customer…read moreservice skills at all. I ordered a bike and gave a down payment then was told a week later that they cannot get the bike due to back house issues that she was not willing to discuss with me. She then proceeded to tell me that she could not refund my credit card and would be sending me a check. After speaking with Trek corporate I was informed they absolutely can refund credit cards and should. Hopefully the kind gentleman Chris I spoke to follows through and removes this manager from their store as he said, they do not typically put up with people who do this in their stores.

Love this place, these guys really know what they're doing and also charge a fair price.read more

Bad service to the locals, I walked in to tighten my handlebars on my bicycle. And the owner said "…read moreI don't work for Free " it was my first and last time going there. This bicycle shop has lost my business