Unfortunately, we had a very disappointing experience and will not be returning. When I dropped my dog off at 12:00 PM, the staff had forgotten he was scheduled. I was told they close at 4:00 PM and to keep an eye on my messages for pickup. At 3:45 PM, I received a text stating my dog would not be ready until 4:45 PM -- after closing time. A five-hour grooming appointment has never been my experience in owning multiple dogs, and the delay was never properly communicated in advance. I also received an automated "thank you for visiting" email while my dog was still there, which added to the confusion. When I arrived at 4:40 PM, I asked about the extended grooming time. The response was that they "don't want to push any dog," which I understand, but again, that was never communicated earlier. Instead of addressing the concern professionally, the owner was dismissive and condescending. He stated he didn't care about the customer, became defensive, and did not acknowledge or apologize for the lack of communication. Rather than working toward a resolution, he suggested I return to my previous groomer. I replied that I would rather make the two-hour drive to Skiptown in Charlotte than return here, even though this business is local. His response was sarcastic and continued the unprofessional tone. At that point, I simply wanted to pick up my dog and leave. Since then, I've spoken with others who have shared similar concerns regarding overbooking and poor customer service. I hope the business improves its communication and customer service practices in the future. read more

Wonderful service and great communication. They took very good care of my dog! Highly recommend. read more

Dogma & Fetch - Dog grooming - Pet Stores Near Me - York, South Carolina

Shop local! Shop local half the fun is looking and supporting with a sale. Darma and Fetch has always been a favorite pet stop in York. The doggie bakery is amazing and your pup will love this occasional treat that never fails to be any holiday go to for pups. Good prices on collars and leashes. Great selection of toys and chews. read more

Dogma & Fetch - Seasonal pup snacks - Pet Stores Near Me - York, South Carolina

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Have been using Dogma&Fetch for a few years. Our corgi is not an easy one to groom. She is returned to us beautifully clean and happy. So glad to have them in the community:) and whoa!! what a retail store they have too!!! Check it out read more

Have been going to Dogma & Fetch for at least 15 years. Love Jordan and Kenny...always nice and helpful. Great shop and have always been pleased with the grooming service for my dogs. read more

This shop is not only beautiful but you will love the awesome selection of treats for your furry friend , as well you will love the vibe and the service. This place is amazing so if you come through Y town make sure you make time to stop here ! read more

My dogs love going there! Kenny and Jordan are amazing business owners. Great prices. Great company!

Always great service and great grooming for my dog. Been going since I moved to York. And a neat online scheduling system. I had family visiting from out-of-town and had prebooked an advance appointment for my dog. But at the last minute I took in a rescue who needed a bath bad. Didn't know or I would have made 2 appointments. Even though D&F was booked up they made the space for me to bring my original dog and the new rescue at the same time. SO APPRECIATED!!! I'm sure they can't do that all the time but I was able to have 2 great smelling dogs when my family arrived. Thank you! read more

Great place to have your furbaby groomed. I have been using them for about 10 years. The second furbaby is now being groomed.

Dogma and Fetch in York, SC did this to Mable during her Grooming appointment today. When I called them about this, they refused to except responsibility for what they had done, nor would they do anything about it. read more

Dogma & Fetch - Pet Stores Near Me - York, South Carolina

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We took our English Cocker Spaniel pup in for a grooming and couldn't have asked for a better experience! The groomer, Ashley, spoke with us prior to make sure she understood exactly what our needs were which we greatly appreciated! She was patient and thorough with our new pup and made sure he came out looking and smelling amazing. My husband and I love Jordan and Kenny and we now love the groomers too! We will continue to come back again and again! read more

Great place! Dog looked great!!! The paper were very friendly. The only problem I had, was I didn't bring enough money. They have all kind of things for dogs and their store. If you love dogs you've got to go to the store. Awesome place. A little hard to find. It is behind other stores downtown York read more

Friendly staff, great variety of dog products. We have our Havanese and Cavanese dogs groomed here for a year now and always love the level of service they offer read more

I absolutely love Dogma & Fetch!! They are my go to for all things dogs!! The owners are always kind and helpful!! Couldn't say enough nice things about this shop!! Best in town!! read more

I placed an online order for an item that I was thrilled to find since it's long discontinued. My dog has severe allergies, so changing up his products is really difficult on him and on me. The order went through, my card was charged via paypal, and I was happily awaiting my replacements. 3 days later, I got a one line email from the owner stating the product was not available, do I want something else? That's all the note said. That was a surprise -- why would the order have gone through (the website said they had 900 in stock. That's 3 days I could have been looking elsewhere, plus the time and effort put into placing the order). I'd even said in my order notes I was so happy they had the discontinued product for my allergy dog.... So then this happened after my reply (a simple few lines, unhappy about how order went down and urging better business practice in the future, requesting immediate refund). Direct copy from my email: "For your information, I didn't charge your card. You did. You paid through PayPal, they are AUTOMATICALLY charge. If you have an issue with that, then you don't need to pay for purchases using PayPal. It is their policy, not mine. Secondly, the reason, I didn't email you back the day after you ordered was because I was contacting my network of pet stores owned by friends, in hopes that they might have some in stock and I could get you the products you wanted. Something, of course, I did not have to do and most if not all normal people would consider exceptional business practice. I could have looked at this as a waste of time, but when I'm running a business and trying to help a customer get what they want, I don't see it that way. Also, I do not have your information other than email and mailing address (which will be deleted). I never see anyones credit card info. Again, it is processed through PayPal. I guarantee you that your info will not be used for any reason. I wouldn't waste my mailing/marketing resources through snail mail or email to contact you. Your money will be refunded as soon as I finish this email. You might want to consider better personality skills. Something you seem to be lacking in. In my twelve years of business, I haven't come across someone quite as rude. For that reason, I am quite shocked also. Sincerely, Jordan Owner FYI A store owned contacted me this morning to let me know they had 15 bottles of the Omega Eazz I could have if I still needed them. Surprise, but I will not be obtaining them from them. Good luck in your search for the discontinued product." He did promptly refund through paypal, with another accompanying nasty note, calling me a couple of other adjectives. The initial order handling was unprofessional, but the reply is outrageous! He could have simply issued the refund. He did not communicate that the 3 day delay was due to seeking the product for the order already placed, but obviously none of this is appropriate. Bottom line: the owner's vindictive behavior harms my DOG, whether or not he has any people skills. This is very sad, and I hope it's not anyone else's experience at any other pet store, or with any other business in general. read more

We love Dogma and Fetch! We're new dog owners, and we're looking for somewhere to get our Maddie's nails clipped. I called and they said to bring her in Saturday afternoon. We got there and there were several people in line in front of us, so they suggested we look around the store while we wait. So we did! There is so much to see there! An incredible selection of supplies, treats, toys....just about anything you need as a dog owner! A few minutes later the groomer came and got our pup and took her back. She was quick and did a great job with her nails. Maddie was happy when she came out, which was great! It was her fist time in public or getting any kind of grooming service, so it made us feel better to know she wasn't stressed there. The groomer and the owners are knowledgeable, friendly, and made us feel welcome. We'll definitely be back soon! We loved our visit! read more

Love how they take care of our sweet dog!!! Always friendly and super helpful and a great selection of merchandise!!!!

Nowhere else takes such care to ensure they sell only top of the line products. The grooming center is well staffed, both safety and comfort for your dogs is prioritized. read more

I have taken my dogs there for years to be groomed and have always been pleased. Like the special attention given to me and my dogs, much better than the big stores and I know I'm helping a local small business. read more

We recently moved to York and have just fallen in love with this charming store. ANYTHING we need for our four fur babies can be found here! I hate using chain stores when something this wonderful is right around the corner. I feel like I could spend hours in there looking around and still not see everything! My first visit there I took my Australian Shepherd with me and Jordan spent a great deal of time with us helping us fit her with the correct harness, leashes, and a few more items I had been looking for. We felt at home and still love going there today! read more

Seriously couldn't ask for a better place for our puppy supplies! I messaged Dogma & Fetch this morning to get Gronk & Brady their birthday hats along with some treats to replenish my last order. They've sent photos & have everything ready for me to pick up next time we're in town! Quick service & always extremely helpful! #shopsmall read more

My 96lb sheppard lab mix abby got her hair and nails did today. This was our first visit to #dogma and fetch, and i have to say first how great they made us feel. Not at all like the giant chain puppy mills. And my girl smelled so good and looked and felt so good. She liked them and so do I!!!! We got her a new seresto collar there too. They have everything for your furry 4 legged family members! And they also serve you in a manner that makes you comfortable and lets you know that your baby will be treated as if it were YOU! I will be back next month for Abby's next visit, and every one from now on. #dogma and fetch are awesome!!! read more

This is one of cutest pets shops ever and I've frequented many over the years, hands down Dogma and Fetch is the best. They have a huge variety of fresh baked goods that are too cute. Our dogs have loved every treat I've brought home to them and we have the pickiest beagle ever. The bakery items all look so much like people food someone in our house accidentally ate oatmeal bites. After being told they were the dogs treats, our daughter laughed and said well they were good! Dogma has a wide variety of toys, clothing, pet foods, crates, crate bedding to name just a few items. When you go to Dogma be certain to go upstairs where you can find gifts items for every pet owner. If they happen not to have something you are looking, if it's available any where they'll find it for you. They also offer grooming, with a ton of different add on services. What pup doesn't need a blueberry facial??!! Nails painted? Yup it can be done at Dogma. We have a smaller sized beagle as well as medium mixed breed dogs. Our mixed breed pup was horribly abused before we were lucky enough to have her move in with us. Bc of her past abuse even having her nails clipped required a trip to the vet to be sedated just for a nail trim. While having one of our others girls nails trimmed at Dogma they offered to clip Sophie's nails, we declined and gave the reason. The groomer offered just to give it a try, if Sophie became anxious we 'd stop. She walked out that day with a nail trim and hasn't had the need for a sedated nail trim. Over the years we always bathed her at home as well as used a de shedding tool, she did shed a lil less. We just couldn't stay ahead of the shedding. While talking to a neighbor about suggestions she mentioned Dogma offered de shedding with grooming. Although Sophie had no issues having her nails trimmed there I wasn't certain she'd be ok with grooming but considering they'd done such a great job working around her anxiety in the past we gave having her groomed as well as the de shedding treatment. I was beyond shocked when we picked her up that first time, in a good way shocked!! No worries of your pet sitting in a crate waiting their turn as I've seen at other groomers. The beagle is in and out in an hour or even with Sophie's thick, thick coat she's not been gone long either. The fact that our girls aren't sitting in a crate for hours in just another plus!! You won't be sorry you gave them a try nor will you pup, plus who doesn't love buying or obtain services local??!! read more

Dogma & Fetch - Pet Stores Near Me - York, South Carolina

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Just stopped by and got some doggie treats!!! Love this place! Staff is always friendly and love the grooming!!

Groomer did a great job on Max. Great selections of toys, collars and treats. Would recommend any dog lover to check it out. read more

I think Dogma & Fetch is the best! They have toys, food, clothes, treats and even a well stocked bakery. The owners, Kenny and Jordan, are friendly and helpful. They will go the extra mile to help in anyway. My collie needed better food than he was getting and Dogma & Fetch had just what I needed. I take my dogs there for grooming and I am very happy with the results. Tucker even gets a report card after his grooming! I recommend this store to everyone who has a dog they love read more

I would never recommend these rude people to anyone. I had to cancel an appointment due to a medical emergency and ask to reschedule. The rude and arrogant attitude of the person on the phone shocked me. They refused to reschedule. This attitude does not fit into the York SC scene and no one should do business here. We do not need rude animal groomers in York read more

terrible customer service! Their hours are not listed anywhere by them so I went off the hours Google posted of 10-6 got there at 515 and they were closed. I left a voicemail (which also doesn't list hours) letting them know the issue and wanting to know the hours and no one returned my call. I made another trip out there and the gentlemen working was rude and almost attacking when we asked about the hours and let them know about the voicemail. Doesn't seem like a dog friendly place and Definitely not going back there, don't waste your time read more

Had our two dogs bathed for Christmas and they came out looking like princesses! Love the new groomers!!!

The shop is lovely and my only complaint is that it is a bit too dark. The groomer were very nice and did a great job on my yorkie. The did have trouble with my chorkie but that was understandable as it was his first time and he was not cooperative. Because of this they didn't do a complete cut on his face as they didn't want to stress him out. Hopefully he will do better next time as I will definitely be a repeat customer. read more

This is the best little dog boutique in the Carolinas! A must-visit. The staff are wonderful and very knowledgeable. The puppies and puppy area are both just immaculate. If you need accessories or a new puppy you must check them out! read more

We were searching for our dog's favorite pillow, a large "Sweet Dreams" pillow to replace her aging one. The item is very difficult to find, but Jordan at DOGMA&FETCH went on the hunt & located two of them! It took a few days, but he doggedly (pardon the pun) contacted suppliers until he located the pillows. Now our doggie has 2 new pillows & is a very happy girl to have them (we put one away so we'll have a spare this time!). We appreciated the efforts to locate this hard-to-find item. read more

Love this store. Even my mutt looks like a purebred when he wears Dogma and Fetch items. Jordan and Kenny are wonderful people who genuinely care about pets and their owners. They are so helpful and are always willing to lend their expertise. read more

I love this shop, I have a Chinese crested and we need clothes all year long. I shop NOWHERE else. Myself and my dog are always greeted with a smile and she is treated like the royalty she thinks she is. I always have a special treat in my bag for the ride home. The bakery is always perfect for every season. The puppies are so clean and well cared for this is a place I would (and do) recommend to all my friends. read more

I love this shop. It is the ultimate boutique for dogs. If you're lookng for something upscale, a little unique... this is the place for you. They usually have just what I'm looking for. Whether you are in the market for a new puppy or just to pamper the one you already have. I recommend Dogma and Fetch and so do all my dogs. They love to visit Dogma and Fetch! read more

Dogma & Fetch offer everything you can imagine for your special dog. If they do not have something you need, they will go above and beyond to find it for you. They treat you and your fur baby with utmost care! read more

Called two weeks before Christmas and asked to hold a Yorkie for me until the week of Christmas and the owner was very rude and wasn't will to work with me. I offered to pay the full price of the puppy up front and also offered a boarding fee. A week later the dog was still available on the website and they had reduced the price. The Monday before Christmas I called. He had previously told me the longest he could hold the dog was three days. On that Monday I told him I was still interested in the dog and that I would go ahead and pay him up front and asked him if he would hold the dog for the three days that he agreed to. He told me he would not do that for me. The next day I sent my boyfriend to get the dog. When my boyfriend got there, the owner asked was he getting this Yorkie for the sneaky little bitch that kept calling about the dog. To make a long story short he refused to sell the dog to my boyfriend. By far the worst customer service I have ever seen from anyone. Would not spend a penny of my money at this store! read more