Amazing Plant and Pet Store - The Staff are really friendly and are more than able to assist or…read moreadvise. If the plant or pet product is not in stock they are more than able to get what you actually want. They are truly a wonderful shop service. My family have depended on them for than a decade now

Great Customer Service. I went with my daughter to buy our first goldfish and tank, not having a…read moreclue what to get and the person helping was super helpful without giving me the impression he just wants to sell me. Went back later the same day because 1 of the gold fish seem to be unhappy so I thought may i ought to add some toys/decoration but the same person told me their just getting used to their new environment. He could have easily just sell me some decoration but he didn't which I appreciate and I will go back this week to get two more goldfish :)

I am beyond disappointed by the way I was treated. I walked in on Monday morning, already…read moredistressed because my cat had been in a car accident, desperately looking for help and guidance. Instead of compassion, I was met with shocking rudeness from the brunette woman at reception. She immediately told me she couldn't help me because I'm not on benefits. Then, rather than offering any support, she began commenting on my age -- I'm 17 -- and said I shouldn't be responsible for a pet and that I was being irresponsible. I came in seeking help for an injured animal, and instead I was judged and spoken down to. What makes this even more upsetting is that when my mom later spoke to the same staff member, she claimed that they help everyone -- not just people on benefits. The complete contradiction and the way I was treated differently is incredibly concerning. No one asking for help with an injured pet should be met with judgment or dismissiveness, especially not a young person trying to do the responsible thing. The lack of empathy and professionalism was honestly heartbreaking during an already stressful situation.

Celia hammond truelly stepped in when all other charities including the big ones turned a blind eye…read moreto my cat who had been hit by a car, They worked tirelessly calling everywhere but not a single organisation would help... Despite being a charity also struggling to raise funds they then stepped in when no one else would for my cat Sox, they agreed thanks to Celia to fund what was needed and give me time to fund any surgury, this included x rays blood tests pain relief interpretation of xrays potential transport of patient to other branch out of hours visit by nurse for top up medication to name just a few things she needed Sox had a fractured pelvis meaning surgury was an absolute must they where happy to give me time being so kind compassionate and understanding of my situation to try and do this despite how hard they may find getting funds to support all the animals just like my sox! Then a Celia Hammond Supporter and myself had a conversation before I knew it thanks to such amazing people sox has surgury in the next few days to correct her fractured pelvis...!! I will be eternally greatful for the intervention celia Hammond did... Putting the whole of the rest of London in pure shame for their encouraging an animal to suffer without treatment proof of eligibility or even payment plan offer yet celia Hammond in true form showed the rest of London what it means to truelly show an animal care compassion and fight for them the way these other charities claim they do, cannot imagine where we'd be without their support honestly so please where able please do donate because it directly helps cats like my Sox actually have a chance... Thanks to their Lewisham branch for diagnostics and their canning Town branch for the surgury Celia herself for her truelly inspirational continued fight for my sox and all other animals in need... We are forever greatful to you all as an organisation doing your very best for those of us left with no hope Equally they can only do this with donations so please if you are in a position to however large or small please please consider donating

I argued with myself before awarding this place 5 stars. That's because I'd never shop here. But -…read moreeven though I have misgivings in my heart whether this stuff should even exist - I am pleased that it does and I recognise that buying a diamante collar for your dog, or maybe even a le courbousier armchair are valid lifestyle decisions (phew, I kept a straight face). Seriously, this stuff is as over the top as it is possible to get, you almost feel as if you have stepped across the Atlantic to America. All those excessive pets accessories you see on Friends or other things like that? You'll find them here. Just another of the places that makes me proud to be a Londoner. Just. ;-)

Speedy, reliable and knowledgeable. If you are looking for an independent, trustworthy pet supplier…read morelook no further. In safe hands :-)