They like to hide bad reviews on google and other review sites. My dog was there for boarding. I scheduled a bath for the day of pickup. It was moved to the day before without asking or telling me. Kind of pointless to do to the day before when she will still end up coming home smelling like pee in that case. I sent an email requesting it be moved back. With no response after 4 days, I cancelled the appointment. It was only when I called saying I was picking up a day early that I was offered a bath on the day of pick up if I picked up at noon instead of in the morning, which was never previously relayed to me. She was ready prior to noon the day of pick up. I watched an employee hit my dog on live stream. When my mom called to talk about it with management, she was told the employee only swatted at a group of dogs. I saw this incident while watching the live stream. My dog was by herself in the back left corner with this employee, not in a group of dogs, so this is a lie. Moments later the employee is seen yelling at my dog for rubbing her face on the ground, something many of the other dogs do as well but my dog had been doing excessively that day, however not a behavioral or safety issue. When my mom asked to review the footage, they advised that was against corporate policy. How can you be allowed to watch live streams but not be allowed to watch an incident you saw with your own eyes back? So that staff can cover up their lies?
At other points throughout my dog's stay I saw my dog being mounted by various dogs without an employee ever stepping in. My dog was at one point grabbed by the collar by another dog and jerked around like a chew toy, singled out and attacked by the same dog days later, but she was the one that was put away instead of the dog trying to bite her. I saw on the live stream that an employee must have found something on my dog's front arm - as she is petting my dog, she looks at my dog's arm closely and then rubs one particular spot like one would if they found a mystery scab on a dog. The day I brought her home, on the same front arm, in the same spot, she had a large scab, and a puncture wound through her ear on the same side. No employee ever mentioned this to me at any point during her stay or during pickup, even though they are supposed to check the dogs prior to turning over for pick up. My mom had even called at one point concerned because it looked like one of the dogs was biting at my dog's face and the dog was continuously mounting my dog. My mom was told "that's just how he likes to get dogs to play", however they're all aware my dog is very timid and mild mannered and there was very clear body language from her via the cameras that she wanted to be left alone by this dog but the dog was allowed to continue to harass her for hours until we called. The provided bedding I gave for boarding was never washed even though they state it will be. Way too many dogs in one room for only one person to be able to pay attention to them all. Spent a large portion of my vacation checking in on my dog as I saw worrying behavior from staff and other dogs there. I even asked if I could schedule another day for her to see if they even would let me based on how she got on while she was there and they told me I needed to do it through the app. Didn't even bother. The report card I got from staff implied there were no issues with my dog's behavior or appetite. One of the "friends" listed on her report card was a dog that attacked her. My dog has 6 days left on a package that they will not refund even though I would never trust most of these people with my dog ever again and she will not be returning. After I sent this information to Dogtopia, my account was deactivated and my dog's profile was deleted by the staff, not by my request and without my consent. Do not take your dogs here. It is very obvious they are trying to cover up wrongdoings on their part by not even checking my dog for injuries or letting me know, staff abusing my dog (and probably others), and refusing to refund our money for these reasons. read more