This rental branch is attempting to charge me 5000 pounds for a bumper scuff that I repeatedly…read moreexplained I did not cause, without even the slightest attempt to itemize or justify the cost. I have repeatedly explained that this is illegal and they do not care. Avoid them at all costs, and if you do rent a car here be prepared to hire a lawyer as well.

Abysmal service from Enterprise. Want to modify your reservation? Sure, just do it online. As long…read moreas the only thing you want to modify is the drop-off date. Want to modify the drop-off location?? Hm..... hm..... that's a tough one. There's literally only two variabilities of a car rental. But.... hm..... maybe speak to someone in customer service. But hmm..... they'll have to get in touch with the Manchester location. But not on the phone. They'll need to message them. They'll call you back when they can. But hmm.... three separate calls and 5 hours later but still no call back. No way of reaching a human. Hmm.... so you want to change the location. Hmm... Yeah I don't know. That sounds too complicated. I don't know how to help you, sir.

Frankly, after reading some very negative reviews about these guys, I was skeptical…read moreabout renting from them. I WAS WRONG. The experience was perfect and, since they're the only ones in Southern NH renting 15 passenger vans, a solid choice. Those poor reviews likely came from those not following the instructions given when you pick up the vehicle, which by the way, is done remotely, cool technology. A simple easy process they'll walk you through by phone and, if you do what you're supposed to, ie, return full of fuel, keep it clean, things will go well if you follow the rules..... A great transaction. Paul Reardon Portsmouth, NH

I rented a car for 3 weeks, and all i can to say is that the people who work there is very…read moreprofessional, they picked me up on time at the hotel. Tony took my reservation, he is a very nice guy.. then i came back to extend my stay and the manager Thucker was taking care of me, he was very kind and very friendly. The cars I've rented there are very clean and they have many options to choose from.

NEVER AGAIN! I booked an 8 day rental through a 3rd party site as my car was in the shop and wasn't…read moresure how much longer it would be. Unfortunately the discount I got, I had to pay for the entire cost of the rental plus the deposit up front. The vehicle I received, granted was really nice (only 1 alternative), a Jeep wrangler, new model, but someone had been smoking in it for awhile. There were ASHES EVERYWHERE, no floormats, and I was told we were not allowed to take the top off. (Not a big deal, just disappointment to the kiddos). I pick this up at 2pm. I call later that same day to late them know my car is ready for pick up and ask what the next steps are. They told me to go ahead and just leave it at the dealership and they'd have some buddy pick it up. So I called again the next day when I was on my way to the dealership to let them know, I had cleaned out the vehicle then I called again when I arrived to the dealership, let them know where I parked it and that they gave the keys to the service manager. This rental sat at the dealership for seven days while nobody at Enterprise went to go pick it up. Oh well, they had $650 of my money held up that I desperately needed and had been waiting on for a week. Finally, when I realized I couldn't possibly take that much time to refund my money. I called them to find out all of this happened. And what did I get? "That's unfortunate. It's just miscommunication." WTH yea maybe the first time. No accountability, nothing.

Excellent service from start with Cindy to the drop off with Lexy! We absolutely appreciated the…read morequality vehicle and the first rate customer service with Alamo. Cindy & Lexy are rockstar agents who made our experience so efficient and pleasant! We love using Alamo at Manchester due to the five star service! The prices are tight, too! Highly recommend!

So convenient, easy and fast! Alamo was easy to find in the airport by following all the signs. We…read moregot service right away, and each got a bottle of water for the car! Once out in the parking lot we were allowed to pick any car in the compact suv area, and ended up with a new Nissan Rouge. The car was clean and had more than we ever needed including GPS which was so helpful, heated seats and dual climate control. Drop off was even simpler. We were so incredibly happy with this car, perfect for us and very reasonably priced. It truly made our trip even better!

What a terrific experience. I am so happy to have found this rental company. After renting from…read moreHertz recently and having a car with mechanical issues I wasn't sure where to turn , I tried Turo and liked the personal service from renting a private car vs Alamo and others at the airport. However this became a hit or miss and TURO does not back you up. I always thought these were my only options. Then I found Vorenza. Where personal service meets selection and value. They have wonderful clean cars, personal friendly service great prices and reliability. I even find myself leaving my personal car home to save miles just to rent a car from them. I only wish I had found them sooner. I am looking forward to a long relationship with Vorenza Rental Cars. Try them. You will not be disappointed.

From the owner: Looking for a rental car in New Hampshire? Vorenza Rental Cars has got you covered! We offer a wide…read morerange of rental vehicles, including sedans, SUVs, and minivans, at affordable rates. With our easy-to-use online booking system, you can reserve your rental car and pick it up at your convenience. We even offer delivery! But why choose us over big-name brands? We offer the same quality rental vehicles and exceptional customer service, but with a more personalized touch. Plus, our affordable rates mean you can get the rental car you need without breaking the bank. So why settle for a big-name brand when you can get the same great rental car experience with Vorenza Rental Cars? Book your rental car with us today!

I have rented from the Manchester Airport terminal several times over the last year, and I couldn't…read morebe more pleased with the service. The staff are professional, efficient, quick and very helpful with whatever your needs/questions may be. I am very happy with this car rental company. By the way, the car rentals in the terminal are a short walk to the terminal, very convenient!

I rented a minivan for my family to drive from Albuquerque to Farmington. On our way back to the…read moreairport, we blow a tire, and there is no spare!! Seriously?! Contacted roadside assistance, and the person barely spoke English. Zero help. By the time we got it towed and repaired, we missed our flight. Because we were part of a large group, the tickets were non-refundable. Spent over $2,300 to buy new tickets. Received an email stating that they were unable to help us because we did not call them about the situation within 24 hors, which was a total lie. Do not use this company.

Discount AARP or Military not honored here ... very unhappy. Quoated 400 , it was 662read more

This company has made every attempt to get more money from us on our trip. Between the toll EZ Pass…read moresystem used and charging us extra for the lowest quality gas car (instead of electric). We will not be using Dollar again.

Customer service desperately needs help. I rented a vehicle on saturday june 15 for a one week…read morerental. When I got to the rental counter it was closed with no signs or indications what to do. I saw some people go over to enterprise who said they support national rental car. There was only one person working the counter and I had to wait 30 minutes for them to get to me. During that wait, the young man working said to us on the line," I'm helping you out by staying. My shift ended 30 minutes ago". When I finally got up there and asked if he was short staffed he said," no, If the line gets long enough I would have called more people". 30 minutes of waiting for a reserved car wasn't a long enough wait? Slow and inefficient, they displayed no urgency in properly processing customers.

National car rental has a serious gap in their customer service chain that, unfortunately affects…read morethe entire company. If you have any real concern other than booking a rental, they treat you like scum.

Airport check out clerk unable to either check us out OR figure out why he…read morecouldnt. Supervisor didn't show for 15 mins to figure it out while we waited at checkout booth. Sent us back to start with original clerk yelling at us that the whole thing was our fault because we checked in incorrectly--tho it was the supervisor who sent us on our way with keys. NEVER been yelled at like that by someone supposed to be I customer service.

Terrible customer service George, Jorge is terrible. Bad customer service skills. I have a…read morereservation company to pick up a car. They scheduled it after eight. I got there at 10:30 and they told me they gave away my car. He said I was supposed to be there at eight. I told him that the insurance told me after eight. He eyes. I what do you wanna do? Very rude. Not professional. Stay away from this place as much as possible.2nd street, and Antonio in Albuquerque, New Mexico. The manager conversation sit help as I was waiting for a car to be delivered an hour and a half later cars out in the parking but they would not give me one. They said mine would be here shortly. They had to send out from another facility to pick it up. They could've given it to someone else and giving me mine. I could be on my way. They're on caring unprofessional. Beware run run run as far place. Absolutely sucks.