I have rented from the Manchester Airport terminal several times over the last year, and I couldn't be more pleased with the service. The staff are professional, efficient, quick and very helpful with whatever your needs/questions may be. I am very happy with this car rental company. By the way, the car rentals in the terminal are a short walk to the terminal, very convenient! read more

Very disappointed, be aware of Thriftys bait and switch tactics. We reserved a midsize vehicle at a specific dollar amount and our reservation emails had shown us what to expect for expenses on the rental including taxes and fees. Upon returning the rental we were charged $54 over the reserved rental cost- no vehicle changes made and taxes/fees remained the same, they specifically just upcharged us on the vehicle that they reserved to us for a lower amount. This is called theft. Due to poor telephone staffing, it was impossible for us to get in touch with a person over the phone. We will not rent with Thrifty or Hertz for that matter again, they've lost our trust to conduct reliable and honest transactions. read more

I rented a minivan for my family to drive from Albuquerque to Farmington. On our way back to the airport, we blow a tire, and there is no spare!! Seriously?! Contacted roadside assistance, and the person barely spoke English. Zero help. By the time we got it towed and repaired, we missed our flight. Because we were part of a large group, the tickets were non-refundable. Spent over $2,300 to buy new tickets. Received an email stating that they were unable to help us because we did not call them about the situation within 24 hors, which was a total lie. Do not use this company. read more

Not a real company. Nobody at the counter. A sign said to get in the long line at Hertz. After a long wait there, we were told there were no cars. Now waiting a LONG time in the garage hoping someone might return a car. Many others here hoping the same. Avoid this outrage. read more

I made a reservation with Thrity, for a small car at Manchester, NH airport. Reservation was made. Drove 45 minutes to the airport car rental. No car available. They know how to take a reservation, they just don't know how to keep a reservation . Never again read more

Had to drop off my rental car early because our flight got cancelled (which was fine). However, when we realized that we left some stuff in the car, including a walking cane... I called to see if they could put it aside and they said there was nothing in the vehicle. I really didn't care too much about the presents, but a walking cane. They might be the cheapest, but they are the cheapest because they are shady company and will still your shit. In addition, I understand there is a contract and might have some verbiage, but a walking cane.. come on bro read more

Long story, I saw a listing for a "manager's special" for $255 on kayak at MHT. All the rentals out of Boston were insanely expensive - so I booked it knowing I would have to take a bus, then cab to get to MHT to grab the car. Once I got there - I learned I was being given an EV. The last time I booked a managers special (whatever's left on the lot) EVs were not in the mix so I was less than thrilled. We asked if we could pay extra to upgrade to a real car - no. They said all they had left on the lot were EVs (shocker). I have never used one - so never would have booked it but we were stuck. The girl told us finding charging stations was easy, that you could get 300 miles on a full charge and then said if all else failed we could "easily" plug it into our camp. As we started driving, the miles seemed to be counting down faster than we were actually driving. We pulled off to a location that - the car told us - was a charging station... it only charges Teslas... nothing else. We had a Kia. So, off to the next place - in the mountains. We pull in and there is only one charging station, a car is already using it and the station was technically only for guests... so 1. we weren't guests and 2. even if we were, there was no knowing if the person already charging needed to charge for 30 mins or 3 hours. So, we headed to our camp in a remote town. We plug in the car and it says - 37 hours till full charge. We spent the first 2.5 days charging the hunk of metal when we finally got them to agree to let us swap it out. We had gotten to the point were we couldnt just keep driving around looking unsuccessfully for stations - or we'd be calling roadside. When we called customer service, we were told they wouldn't charge us for the swap and wouldn't charge us for not bringing it back with a full charge - they charged us for both (even though it wasn't fully charged when we got stuck with it). When we got to the MHT location, the guy at the desk called the manager. No cars. We told them we were told one would be ready. No cars. He said one was 10 mins away - I said great, ones 20 mins away and we are staying an hour from there - so do we have to drive an hour every time to charge it? To then kill the charge driving back? He wasnt budging. We ask to speak with the manager, again explained the situation. She seemed less than thrilled to help us and I think was fighting it cause she knew we'd be upgraded. So, she has me sign the new agreement then says I'll be charged $155 for the upgrade and for not recharging the damn thing. Both of which we were told we wouldn't get charged for. I knew we wouldn't get any further with her - so we spent more time making phone calls (no one is easy to get ahold of btw) and they told us to talk to the location when we returned the car about a refund, if that didn't work call billing. Returned the car at end of trip - again no help. Bugged them on Twitter and they were quick to refund me most of it... $135. I honestly couldn't be bothered chasing the other $20. Def won't be booking with them again and sure as hell won't be renting an EV again. MHT staff is horrible. read more

Giving 1 Star only because zero is not an option. Honestly, THE worst experience ever and I rent hundreds of days each year. I am a Thrifty Blue Chip member. Our flight was scheduled to arrive at 0125 this morning. The website shows they close at 0100. I, personally, called and the customer service rep told me "just make sure you put your flight number in the reservation. We wait until the last flight comes in." We arrived just before 0200. No one except Alamo was in the rental car facility. We had to call a taxi, and spend the night at the local Hampton. Neither of those things were free! We had to get a taxi back to the rental car facility this morning at 10. We had to wait for one customer who was ahead of us at the counter. The customer service rep told us, "we shouldn't have been told someone would wait" in one breathe and "they should have stayed" in the next. I asked about reimbursement for the hotel and taxi. She told me she'd give me a $50 voucher but we would get it outside at the booth. The woman at the booth had no idea how to do a voucher "because there's already one on the account". When I made the reservation they charged me $154. That was showing as a "voucher". She called the desk. They couldn't help. She said, "don't worry. I'll write a note on your contract. We'll take off $50 when you return." I'm incredibly skeptical it's going to be that easy. She walked us to the car and we noticed a couple of scratches we wanted to annotate. Then, I can't even believe this happened!!..then, she said, "I have another customer here. Would you mind if I take care of her real quick?" I definitely would mind!!! For a hotel stay, two cab fares, and TWO AND A HALF HOURS of my time, I might get a $50 voucher. Absolutely, positively ridiculous!!! I will never - that's a promise - rent from this Thrifty again. This experience will cost them much more than $50 over the long term. Updating after car return: the lady who checked us in was competent although she never noticed the annotation written on my contract about the $50 voucher - when I mentioned it, she did honor the request and gave me a voucher. That certainly does not cover two taxi rides, a night in the hotel, and time spent on the sidewalk in the middle of the night in freezing temperatures but it was slightly better than nothing. Still never going back. read more

I decided to rent from Thrifty rental car because the prices here were significantly cheaper than in metro Boston and at Logan Boston international airport at the time of rental. Thankful for a friend who picked me up at the BOS and shuttled me up here. I normally rent at car rental places that usually gives me the best deal for my dollar. I usually book on Priceline.com, which I did for this transaction. Found a reasonably good deal from Thrifty, so I booked it. I've rented at MHT airport before, so I kind of knew my way around. Thankful that this is a small airport and the rental car complex is basically right next door to the airport terminal. I booked my rental car for 2 1/2 days, but that half day would be a full day, per the car company and they'll charged me for that. I arrived here around 2pm on a brisk Sunday afternoon after an early 6am flight from ROC. Thrifty rental car shares its space with the other national rental car brands in a large centralized garage complex, so it was easy to get to. The rental counter was in the airport terminal, next to the baggage claim. I probably have spent about 20 minutes in total, both at the rental counter and looking for the rental car. It was cool that this facility doesn't have a booth at the exit to check your driver's identification and rental agreement one more time before exciting. While it is a nice safe guard, it does take a few moments from the day. Thankful that MHT airport rental car system doesn't have that. The service here at Thrifty rental car upon pick up. was quick, friendly, and professional. Same with the return. Quick and painless. The overall experience here with Thrifty Rental Car at Manchester NH regional airport was smooth, good, and uneventful. It was basically like renting a dvd at a Netflix kiosk, but they check your driver's license and you have the option of buying optional car insurance for the vehicle - which I did. Thrifty Car rental company assigns you a car that fits your booking profile, not like some others that you can just choose a car that fits the class of available cars you booked. Prices here for the base rental can hover from $20 to $35 per day, depending on the time of year. $20/day minimum for the optional car insurance - plus all other applicable fees and state surcharges. I received a Nissan Sentra, I think at the time. The vehicle itself was good and drove smooth. It already had low mileage on it at the time of pick up and very clean. No problems with this rental. For the most part though, if you can, consider price checking for rental cars in Boston & Boston Logan airport with car rentals here in Manchester, NH regional airport. They can be substantially less than in metro Boston, although the commute to Manchester is likely going to be the issue. Thrifty was my solution to my car rental in New England. This Thrifty Rental car location is based next door to the Manchester regional airport (MHT) in Manchester, NH. They accept major credit cards upon check in, as well as your driver's license. Best bet would be to have an advanced reservation in hand or be prepared to pay day of rental fees, which can be higher than those of an advanced reservation. Thankful that the car rental garage has a lane for thru traffic, so I could quickly return the rental car properly, grab my stuff, run to my friend's car in the thru traffic lane, and be on my way. With that said, it was an enjoyable rental without any hiccups at all. It's like borrowing a library book at your local library. As long as you have a valid driver's license and car insurance, everything is usually taken care of, if something were to happen. If you happen to be cruising around New England, consider renting from Thrifty rental car at MHT airport. Price check first on third party websites, so you know you got the best deal possible. My rental experience here at Thrifty rental car MHT in May 2019 went flawlessly. Definitely recommended to y'all who come through this area of the country. Safe travels! 4.0 stars for the overall experience. 2.5 stars for the prices. Wish they can be lower! 4.0 stars for the friendly and professional service behind the counter and when returning the rental car. 5.0 stars for the vehicle itself. Support local! B read more

Got a rental in Memphis Tennessee. Prepaid gas. When I retuned the car on time there was no one there to check the car or give me a receipt. Went to the window with at least 7 people standing around waiting for cars. The Thrifty agent who was on the phone told me to leave the key in the cup holder and the agreement on the seat because they were short handed and super busy. As i was walking away, a guy I assumed worked at one of the other car rental places, in a loud voice, "get your receipt they will rip you off". I get my bill 2 days later and it's $200 more than the agreement. I call and they won't even talk to me because I don't have the agreement number. This company has become a scammer. read more

DO NOT USE THE EZ-PASS THEY PROVIDE. My negative experience is partly on me. I didn't read the fine print re: toll fees. They charged $15 administrative fee per toll - up to $90. Mea culpa, but thought this is one way to express my displeasure with a pretty insidious business practice. read more

When picking up the car the associate said we could pre purchase fuel and when returning would only be charged for what we used. She sail we pay for a full tank and upon return Thrifty fuels the car and subtracts that cost from our payment for a full tank and credits us the left over balance. THAT IS A LIE. They charge you for a full tank and never credit you back the money. DECEPTIVE MARKETING. Will never use them again! read more

Nobody told me there's a MASSIVE charge to use the toll transponder they have installed in the car. There was a line when I rented and the lady spoke English as her 2nd language. I went through tolls twice. 2x. I'd be happy to pay them $2-$5 for each time I went thru, but these assholes charged me $60. No kidding. Wtf??? It was never explained to me so I didn't explicitly tell them I was opting IN or OUT of using the transponder to pay the tolls. So what happens? They send you a $60 bill from a collection agency. There's NO WAY to contact this collection agency (that's in Arizona) because no one answers the phone, no one replies to email. Scam artists. read more

Horrible staffing. Line of 10 people with only one attendant. All other rental companies empty. read more

Thrifty Car Rental - Car Rental Near Me - MANCHESTER AP, New Hampshire

These people did me no wrong, and I normally expect rental car companies to do me wrong. Don't you? Efficient and polite at the desk when checking out. No hard upsells. No hidden charges or fees. Clean car. So far, so good. When I returned it, I saw that, although my rental agreement said the return location was specifically inside the airport, there was no Thrifty location at the airport, it was a few streets away and I didn't have time for the whole drive/shuttle process. This happened to me with another company once, and in the end I wasn't able to fight them charging me over $600 for their mistake. So I was panicking slightly. What did Thrifty do? They let me return the car with one of their sibling rental car companies, who took care of it for me. Final charges on my bill? Exactly as expected. Amazing! An honest interaction with a rental car company that had the opportunity to screw me over! read more

Question: If I hate people, is there a particular job I should avoid? Answer: Car rental agent. Cars are driven (and thus rented) by people. Mama B. and I are planners. Once we had our flight to Manchester set, we booked a car to get us up to the Maine coast. Logical, no? We did it online and got a good price. Alas, here is where the "good" in our car rental experience ends. The day we flew into Manchester was apparently the day the least-gregarious Thrifty employee was on duty. The line was moving at a painful crawl. I (incorrectly) assumed it was the fault of the people ahead of us. When our turn at the desk came, I understood. Full of apathy, the agent inquired if we'd "like a charger." What, like a phone charger? Of what do you speak, pray-tell? Oh, a Charger is a kind of car. A kind of car a class below that which we'd paid for. No thanks. We'd like what we paid for... Aggravated, the agent calls back over to the rental lot (oh, the agony of doing ones job properly!) and converses sotto voce. Looking up at us, she announces sharply that she wasn't expecting us so early, so they have another hour to get our car ready. (Career Coaching Moment.: When telling a customer news you do not expect them to want to hear, try looking them in the eye, smiling, and apologizing for any inconvenience, whether or not you feel it is your fault. A positive attitude will take you far in the world of Customer Service!). Lots of sighing, incoherent muttering, and keyboard banging later, we have our car. But... not at the price we agreed to online. Exasperated, our A+ agent is able to get it within $4 of the prearranged price. At this point, we are completely willing to pay the $4 extra just to get going. read more

Be carefull.... if you return early they will double the rate and charge you an additional $25 rental was supposed to be $156 for the week (Sunday to Friday) had the car Sunday to Tuesday cost was $335 including a $25 penalty for returning early. The employees at return counter were very aloof about the whole issue and really didn't care that it was costing me twice as much told me no manager available to discuss this with. I was willing to pay the full weeks rental of $156 even though only had the car for just over two days but they would not do anything to work with me on this... will not use this company again never had this issue with any other car rental agency of being penalized for returning early. sent email to customer service but got no response. I am going back to enterprise.... read more

AWFUL!!!! Service is terrible, outrageous extra charges (they charged us almost $200 more than what was quoted!) Phone service was also terrible, they wouldn't even help me because my info didn't match because they entered it wrong! NEVER AGAIN!!! read more

Was a great rental until I received a bill for $47.98 for use of the TollTag in the car. I did use it in New Hampshire on about a 1 mile stretch where I made a wrong turn. I get this crappy note in the mail since I "declined" the service. I'm sure that I have never read the "fine print" but I never imagined that $47.98 would be my penalty for using the tag. No thanks! I have been a Blue Chip member for years. It only takes one screwing for me to learn. Be so warned! Bob read more

Horrified and left stranded at the airport. Paid in full ahead of time but they refused to give me my car. Said she would get fired if she used my same visa debit card that I already paid with. read more

We just left there and I have to say the young man that helped us was amazing. Also the lady from the hertz counter that helped him ( he was new) was also amazing. They had great service and accommodating. Also gave us some places to visit. Best service I have ever gotten at a rental car company. Very impressed! read more

A total joke. I arrived at 12:07pm and checked in. Keep in mind, I had made a reservation. The lady tells me "oh ten minutes and your car will be here" Okay...long story short, I didn't get into a vehcile until 1:07pm because Thrifty is too cheap to upgrade a class. I stood there with a handful of cars on the lot as they told me "Your compact will be here soon" - Absolutely pathetic. Never again. Save the headache and rent from a reputable company. read more

I had a terrible, terrible experience at this Logan Airport Thrifty location. I had a confirmed reservation and was refused a car. I live & work overseas & made my car rental reservation online. I have used this website dozens of times & had no problems, either overseas or in the US. The Thrifty agent, Jessica, said I had to have an International driver's license--it may be a license from another country? It wasn't made clear; it was all because I had a great rate on the car & had rented from overseas. Even after talking to Oz, the manager, there was no grace given. I was left high & dry without a car at the airport, along with my wife & 2 of my sons. I am disgusted by Thrifty's lack of care for their customer. They said--"Maybe you can go to another of the rental agencies & find a car..." Unbelievable & sad--they have lost me as a customer, over a piddling amount of money. read more

Used Thrifty Portland Oregon, they were Horrible. It is an off site pick up and drop off. So you need to get a bus from the terminal and to the terminal. I wanted to document the damage to the car, just minor scratches and they threw me a form to file out. Then on top of that experience they had a rental car concession fee $25.26 and a Customer FAC CGH $24.00 and Energy Surcharge $1.48 Vehicle License cost recovery $2.58, another almost $54 on the rental agreement. I will not use Thrifty again read more

Thought I got a good deal until I returned the car 1 day early and received an undisclosed early return fee that was greater than the cost of the daily rental rate. Imagine that, you get the rental payment for the car, the car early so you can collect more rentals, AND a fee for being able to collect the rental payment from 2 renters at the same time. read more

I will never again rent a car from Thrifty. I can understand one bad employee, but every single step of my rental at the Manchester, NH airport Thrifty, and the ensuing contact with their main office, was horrible. The female agent was curt, and became condescending when I declined the insurance coverage. She never smiled, never looked directly at us, and never said anything courteous like please or thank you. We had booked a "wild card" rate, which usually nets a mid- or full-size car if they have it. It wasn't busy and the lot was full of cars when I left and when I came back, but we got a compact. Fair enough, but it was dirty and the gas gauge was not on full. It was raining, and the employees in the lot argued that it was full and would not leave their hut to go look at the gauge. They also said "of course" it was dirty because it was raining and were not moved when I told them the inside of the car was the dirty part that concerned me. I also found a pair of sunglasses in the car, which raised doubt that it had been cleaned at all. When we returned the car, I forgot my cell phone inside. My bad. However, when I arrived at my gate inside the airport and realized I didn't have my phone, I called Thrifty to arrange to get it back. The woman at the primary Thrifty number, the only contact number I had handy, was very rude. She gave me a number for the Manchester airport Thrifty that was disconnected. I found the same number on line and tried again. Disconnected. I again called the main office and was told there was nothing they could do. I found a lost and found form on their main site and filled it out. Sadly, I am not optimistic about hearing back from them. I have nothing, absolutely nothing, good to say about this experience with Thrifty. I recently rented from another company at the same location and it was perfectly fine. I went with Thrifty this time to save a few bucks and I learned that it is not worth it. I won't rent from them again, at this or any other location. read more

I had to wait in line for 1 hour just to get to the rental counter. There was only one person working behind the counter and she was taking care of Thrifty and Dollar car rental customers. Never again. read more

I really wish I could give them no stars because the service is the worst I have ever encountered at a car rental agency. I reserved a full size car from back in February for pick up at the Manchester, NH airport (MHT) on Sunday, June 28th at 6:30 pm. We experienced several mechanical delays with our United flight totaling about 5 hours. I called the reservation number to have the rental noted with the new pick up time of 11:30 pm. At the time, I asked how late the rental desk was opened and was informed that it was open until 1 am. The rep changed the pick up time and said he would notify the local station. The time change was confirmed on our rental agreement. Our flight landed at 11:30 pm and I immediately walked to the Thrifty rental desk. When I got there, I noticed that there was no one at the counter. I asked the rep at the counter next door if they knew where the Thrifty was and was told that she "left early" and that she has done this in the past and stranded other customers. I have spoken with Ryan, the local manager, and he has confirmed that the employee was "Shaquina" a new agent and will look into the matter and discuss it with her - probably the same rep in the review below! Luckily, I was able to rent a car from Enterprise but at a significantly higher cost. Ryan has stated that he will authorize a reimbursement of the difference for the rental period. To make a long story short, I will not be reimbursed for the full amount which is just icing on a very sour cake!! I will not be using Thrifty for any of my car rental needs during the year and I would strongly suggest any rental at the MHT airport should be done with a different company. read more

We reserved the car many months ago. No cars available and a long line waiting for their cars. Nobody at the Thrifty booth and no sign saying to see Dollar next door. Very sad. Try another rental car and complain to your airline if they did this to you, like SWA did to us. read more

We had a very bad experience. My brother and I rented a vehicle and the lady at the counter talked us into prepaying the gasoline. It was somewhat higher than the local gas stations, but seemed a convenience at the time. After he dropped it off, he noticed they had charged $9.95 a gallon instead of the promised $3.00 a gallon. No amount of calls has made them make it right, so far. read more

I walked up to the counter and the two people were arguing over who HAD to be the one to wait on me... then the woman was so rude the entire time I couldn't wait to get out of there! I will Never rent a car from thrifty again. read more

I arrived at MHT airport in late January, walked up to the Thrifty counter and found a sign that said to go to the booth were the cars were. I had to ask a agent from another rental company how to get there. It was about 9 deg (with wind chill probably 0 deg.) and it's a fairly long walk to the booth. I get there and the agents are all inside nice and warm. They make me stand outside to make the reservation!! I can barely feel my fingers to sign the agreement. In the meantime another customer walks up to the booth and is forced wait their turn standing outside as well. The cars were so crammed in on both sides as well as in front of the exit(about a half a car length) I had trouble getting into the car and almost couldn't get the car out! I would have complained or asked for assistance but I was still thawing out from standing outside so long and didn't want to stand out there any longer. It took me numerous tries but I did finally make it out. While the vehicle was clean and in good condition the whole experience has left me - COLD. read more

We had a very bad experience with Thrifty car rental. We were not given the car we had agreed upon. We got a economy car that practically stalled out on every hill. Also we agreed on a price but when we got back to Florida and got our charge card bill, we found out we had been charged $600 more than the qoute. They had added some insurance that had never been needed in the past. It was just a rip-off! read more

The guy in giving out the cars was nice and thorough. But I receive a bill a month later for use of their transponder for tolls for $36.00! Had I known the transponder had such a big amount in admin fees on it, I would have just paid the damn tolls. Come to find out (2nd time this occurred two weeks in a row) they billed me for about $4.00 in tolls and $32.00 in admin fees. The bill also states that I declined the option of using the ez pass. It was never offered as an option. NEVER EVER RENT FROM THESE PEOPLE! THEIR RATES ARE CHEAP, BUT THEIR CUSTOMER SERVICE IS AWFUL! read more

I read the other reviews posted here and doubted their sincerity. But they speak the truth. I had to change rental cars four times before they could provide me with one that worked. The management is not much help, not Rosa, Vlad, or Robert. Nor their manager Jerry Brophy. Not his manager Art Smolin. Nor their VP Jim Duffy. Take your business elsewhere. read more

If I could give them zero stars I would. This is the most backwards bullshit company I have ever had the disgust of booking with. I was quoted online 340 dollars. But once I got the airport after a long flight to get the car it was going to cost me 600 bucks!! Unfortunately I didn't even know that until the agent slide my debit card himself and told me to sign never informing me it would cost more. Once I saw the receipt I went back up to the desk and demanded my money back he told me it was "too late and to deal with it" I was fuming. I called a day after I dropped off the Nissan Sentra that cost me so much. (I had a Nissan Sentra the monthly payment was 150 bucks) and the lady of the phone was BEYOND rude. She basically called me an idiot for asking for a portion of the money they stole from me. She said she couldn't do anything. WORD TO THE WISE do NOT use this company they will steal your money and not give it back. I have never even wrote a review about a place but my experience was beyond unprofessional. BEYOND the worst customer service I've ever experienced. This is how they make their money by stealing it. What a company. read more

Would give 0 stars if possible. Do not rent from this location. I made a reservation and called to confirm everyday leading up to the pickup date. When I arrived the car I reserved and they confirmed multiple times was suddenly unavailable. They gave me the option to get a smaller car for the same price of the midsize i reserved or get a full size for more $$. They failed, yet I have to pay. They have no understanding of the term reservation. Obviously if I reserved a rental saying "no" wasn't really an option unless I planned to hitchhike so they have you backed into a corner and they don't budge. The customer service was atrocious and after reading other posts of similar situations I honestly believe they are scamming people by forcing you to get what you did not reserve and end up charging you more. If you are planning on renting please trust the reviews these people are literal monsters and should be treated as such. DO NOT RENT FROM THRIFTY @ the Airport in Manchester NH Normally I can put up with anything this experience was so horrible I actually joined yelp. I will most likely never YELP again, but if my Yelp helps just one person avoid this place I will feel I did my part in making the world a better place. That is how absolutely horrible this thrifty location is and I happen to have had years of great thrifty experience just not from this place. read more

My wife and I rented a car for a week from Thrifty. We brought our own EZ Pass with us but there was also a "PlatePass" in the car that was provided by Thrifty (we waived the PlatePass service which was $59.99 for the week). Shortly after we returned the vehicle we were hit with the $59.99 charge because Thrifty claimed that we skipped two tolls (on the same day) so they were going to charge us for the entire week of the "PlatePass" service. I looked at our EZPass statement and found that our EZPass transacted one of the tolls that Thrifty claims we didn't. I spoke with Thrifty's customer service and they agreed to waive the toll and waive the $59.99 charge - leaving us with only a $4.75 charge for the toll that our EZPass didn't pick up. They then sent us a revised invoice and tried to charge us $30.00 for an "Administrative Fee". What a scam! I can only guess that their rental rates are low because they find ways to charge you after you've dropped the car off. Needless to say I will NEVER use Thrifty again, ever. I'd rather walk or take the bus then do business with them again. F-. read more