My wife recently rented a car from this location. Upon returning the vehicle, she was informed that everything was in good condition. However, shortly after, her credit card was charged $500 for a windshield replacement--without any explanation, documentation, or prior notification. She did not sign anything acknowledging damage, and at no point did a rock or any object hit the windshield. The windshield was completely intact at the time of return. This was an unauthorized, fraudulent charge. read more

Dollar Car Rental @Pensacola International Airport had Outstanding Customer Service and reasonable rates!!!!! The gentleman that checked us in Applied my AAA discount and also gave us an Upgrade on the Vehicle that was Rented to us!!! After wishing us well on the Softball Tournaments for the week we were on our way. The car was clean and we enjoyed the use of it . Return was an easy painless process, we provided as appreciation, cold soft drinks and bottled water to the gentlemen that checked us in. I'd definitely rent from Dollar in the future!!!!! Don't miss out on the Great Customer Service Dollar Car Rental provides, how you start your trip sets the tone for a great Adventure!!!!! Thanks Dollar!!!! read more

Dollar Car Rental - Hyundai Ionic was a great car to Drive! - Car Rental Near Me - Pensacola, Florida

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Pensacola, Florida/Intnl. Airport. First off, the attendant at the counter was amazingly polite. The transaction itself was perfect. My problem was with the car! They gave us a newer Nissan Altima that was nice enough...BUT UNSAFE. The front tires had very little tread left, which I discovered when we ran into a brief squall in Alabama...the car was all over the road, even with me reducing speed. It felt like it could hydroplane into oblivion at any moment. In reading some of the other reviews, it appears the tire issue has been brought up before. Not cool. Shame on me for not noticing this when we first rented it. I'm usually more attentive to things like that, but we were in a hurry. No one inspected the car with us, either, so...not sure how they can justify when damages are done, except for after the car is returned. By then, it's too late! Dollar, you've gotta get better than this. Please do your due diligence before putting your cars on the road. Your customers are counting on safe vehicles. Letting cars go out with tires like this reeks of a cheap way to maximize your profits at the potential cost of lives...by riding tires into the ground. Very irresponsible. Put some new shoes on that car, man! read more

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I am surprised to see some bad reviews. I just rented the car few weeks ago and I had a good experience with Dollar/Herts. María is absolutely the best! I have rented cars for over 20 years and I wish they were all as caring and helpful as Maria. Also, the service was fast. Will definitely rent from dollar again. read more

Dollar review: big thank you to the employees at Hertz who were very kind as the dollar window closed early despite two calls assuring me that the desk would be open till ten pm (massive flight delays) and I arrive at the closed window at 9:20pm No rentals available or cleaned as staff quit at hertz and dollar that day Two very overworked but kind employees monday who ran about trying to find the long line of people any acceptable vehicles Mine ended up needing air in 3 tires which were very low so I did that myself on day one while exhausted Now the urgent oil change needed light has been on for a day. Hope they have staff to handle this before the next person gets the car. At least the tires are now all 33 psi instead of 19, 21, 22 & 33 psi as I had been given Spend the extra few dollars to get a diff car rental read more

While I did receive a car, there was no flexibility. To begin, our plane arrives at PNS and I go to the desk where I am treated with disrespect. Mind you, I paid and had a reservation prior to my arrival. I was told I was SOL and I left to my hotel, though, I was told to come back later for a better chance. This was a middle aged blonde hertz employee who had also stopped helping a customer because she was off the clock. She proceeded to say "that's me I'm out" and left the customer standing around. When I returned, there was a different lady at the desk working and she was much more respectful, she minded my time and gave me genuine help and assistance. She also ended up getting me a car for the week. Had it not been for that first lady this would be overall a decent experience, I did get the economy car and had to wait quite sometime even though I paid and reserved ahead of time. read more

STAY AWAY!! RIP-OFF ARTISTS!! Had a 382.00 rental agreed on they charged me 512.00 saying that they could not give me the car requested. Dollar would not fix the issue. Make sure never to request a managers special, otherwise they will downgrade you to a car you could of booked cheaper. read more

VERY SLOW SERVICE. Waited over an hour even though we were 4th in line. Staff was apologetic and blamed the "system". Don't know the reason, but just way too slow. read more

I made a reservation in Feb of 2024 for my upcoming trip to Pensacola Airport PNS to see my boyfriend graduate from Navy school. I am 20 years I have rented from them in the past multiple times with no issues. Today i go to check i was told that they no longer rent to under 21 as of ( April 2024). I'm furious i did not get an email nor an update on the cancellation of this change. So, My age and email is located in their system. Dollar Rental left me stranded at an airport trying to figure out what to do next. This was unsafe and unprofessional. Then to be told it's my fault by an Customer service rep. If I could give a zero I would.. read more

This is my second poor rental experience at the Pensacola Airport. In September I arrived at 4 pm to find no rental vehicles available. I had a reservation that had been made several weeks prior. The excuse, there had been flight cancellations the day before and cars had not been returned on a timely basis. I waited 45 minutes for a vehicle. Fast forward to today, February 28th and it's the same broken record, only this time it's "high demand". This reservation was made several months ago, so not last minute. I'm typing this review while I wait for a car to become available. I was told it would be an hour, at least. Dollar and Hertz...all businesses have to manage their supply chain. Most do this fairly well. You seem to be unable to reconcile the number of reservations with the number of vehicles in your fleet. I travel regularly and this will be my last rental with your company. I've been a Hertz customer for many years. Not any more. read more

If I could give a zero I would. Literally use ANY other rental company. The line is (no exaggeration) 10x longer than any other line and moving at a snail's pace. read more

We waited over an hour for a car. 20 minutes just to get to the counter and then another 50 minutes to get the car. Our representative left us at the counter to "check on" the car and came back 20 minutes later with 3 dominos pizzas! read more

The first time I rented here, I waited in line for over an hour, with a reservation. They had one overworked and overwhelmed employee running the system and it was spring break. The second time (three weeks later) they informed me that they didn't have a car for me. What's the point of a reservation? No email, no communication whatsoever. Just stranded. Don't waste your time- especially if your destination is critical. read more

Dollar @pensacola airport was so awful. No customer service at all. The car I reserved, well they misplaced the keys and gave me a POS Nissan Versa that was misaligned and I felt like it was skirting all over the highway in the wind. They said they had nothing else which was a lie, they just didn't want upgrade me. The car smelled like smoke and the tires were close to being bald, car had 34k plus miles probably the original tires. I said the car smelled like smoke and they smiled and said, "Sorry!" Not one employee tried to make things better or correct. Don't ever rent that versa over there because that car is about to crash cuz they don't take care of their vehicles. It needs an alignment, new tires the works. read more

I'd put zero stars if I could. Absolute scam. We booked our reservation through Expedia and paid for most of it online. I brought the receipt and showed it to the employee and I was told "we don't consider Expedia because we treat you like a customer, not a third party." It made no sense. She confused us and scammed us into paying roughly $1500 for a car for 10 days. DO NOT RENT FROM THIS COMPANY. We will no longer be renting cars whatsoever because of this. read more

Read the fine print (because they won't tell you). They charge $10 for every toll booth that you pass thru. A $1 toll over the bridge to Pensacola Beach carries a 1,000% service fee. You read that right, a one-thousand percent service fee. I can't even believe that such a service fee is legal. There is no option to pay the toll in cash, only to bill it to the vehicle. Dollar already has your credit card and the contract says they may charge addition fees, so why not just add the tolls? Profit and they simply don't care about customer satisfaction, that's why. I highly do NOT recommend Dollar Car Rental. read more

I should have read the Yelp reviews of this location prior to renting. I've never had even a remotely bad experience renting a car. I travel a lot, both for work and pleasure, and have rented cars at airports large and small, as well as off-airport locations. Every single time, the people have had my reservation on file, and gotten me in a car as soon as the paperwork was completed. That's not even remotely the case at Dollar in the Pensacola Airport. I arrived at the counter and shared my reservation info with the rep. There were two at the desk, and one seemed to be in training. He took my information, and told me that they had no compacts available, but offered me a Cruze for $5 more per day. I refused, as I told him I had no intention to spend more than the rate I had reserved. He told me to check back in 20 minutes as they were cleaning the compact-class vehicles. A full hour later, after checking in numerous times with the desk, I still didn't have a car. Each time, they offered me the $5 per day upgrade as the option. They then offered me a Chevy Spark for the same rate. I asked if I could have a discount, since that is a smaller class car than the one I reserved. The trainee fetched the manager, who looked over her shoulder at the screen for a minute, weighed his options, and then told the trainee and myself that the Spark "is a class B car." I knew this wasn't true, but was out of time. I had to get to Destin to a wedding rehearsal and I am not the kind of guy who is going to make a bride wait. So, my wife and I crammed our stuff into the tiny car and went on our way. When I returned the car, the same manager checked me in - sure enough, my receipt read "class charged - B, class driven - A," which means they charged me for a larger car than I received and the manager of the location actually lied to my face and encouraged his trainee to lie to my face. I don't expect much, but I refuse to be extorted into paying more than for the car I reserved or accepting a tiny car for the same rate. Reading these reviews, I see that this is a systemic issue that reflects on the policies of this location's management, or perhaps Dollar Rent A Car as a whole. I certainly won't rent with them at any location again - this is not a difficult service to provide, and they screwed it up from start to finish. read more

Reservations don't mean anything here. After they didn't have the car I reserved, I've been waiting here for an hour and a half for another car that will fit my party. I definitely do not recommend renting here. It's not worth anybody's time. Update: We got new car and there's a hole in the seat... read more

I am so discouraged and dis heartened over the charge I got from Dollar Rental over the summer when I went to visit my Mom during COVID-19. At time of pick up the person checking me out for the vehicle only mentioned Insurance. They asked me if i wanted to purchase insurance. They never told me anything about anything else. I took the car and went to the beach where the toll booth workers were no longer working due to the COVID-19 shut down of this job. The toll is $1 every time going through. I went SIX times. Thats $6 I got an invoice after I returned from visiting my Mom. It was for $54.95. I was being charged administration fees for workers not being in their posts due to COVID-19. No one explained to me anything about this at time of picking up the car. I COMPLETELY believe I should pay the $6 for the toll BUT NOT the admin fee. Be ready to ask about this if you are visiting any states that have bridges with a toll. Those are not essential workers and you will be paying FAR MORE than a dollar to go over the bridge. They immediately take the full charge from your credit card that you paid for your rental. Really NOT ethical and I will NOT use them again. read more

BEFORE First time I have ever been to a rental car agency that DOWNGRADED you vehicles because they didn't have the one you PAID FOR. Granted I got my reservation online (my fault for being savvy), Donnamarie's (the mouthy red head) only excuse for this being acceptable was that my online savings rate was cheaper than the rate they have for the car class they were trying to stick me with. Ok, so not only do I get gypped cuz u don't have my car, but you also justify it in a way that disallows me from saving any money? Lovely. And she was attempting to fish me off to other companies instead of bothering to make the situation better.. Plain crap... During The car that I was given turned out to be a couple classes below what I had actually booked online.... SUPER RIP OFF. Not only that, the door behind the driver's door WOULD NOT OPEN.... it opened 3 inches and then got stuck. My son had to get used to going out his sister's door because he couldn't open his own door. PATHETIC. I drove my children to Belengrath Garden's my last night in Pensacola, and going down the interstate I heard a knocking noise towards the front right of the vehicle. At that moment I questioned the dependability of the car I WAS PAYING TO USE. I was unable to accommodate my grandparents who were both frail and handicapped, because there wasn't enough room in the vehicle to fit another person to help get them in the vehicle. This this was small. I mean, a golf cart is about similar to the size of the vehicle I was forced to endure..... AFTER I thought maybe the drop off would be simple. I already had to arrange for someone else to take my grandparents to the airport while I folded down the back seat and loaded all the luggage into my vehicle, because that is all it was really good for. NOPE turns out the whole company is broke and run down. The computer wasn't working in the drop off terminal, so I had to walk the keys back inside, back to the rental desk(do you think I really wanted to see any of their faces after all this?!) on top of checking in, checking bags and assisting my grandparents. WTF?!?! Could Dollar have made this experience any more SIMPLE?! I think not. The owner has since contacted me to attempt to remedy the situation, but I honestly don't believe there is anything she can do at this point.. STAY AWAY FROM THIS COMPANY- STAY AWAY FROM THIS BRANCH Spend your money where you will get the most out of it!! read more

Fast and helpful staff! A line of 5 people did not take long at all thanks to a young blonde gal working on Sunday night. The pricing was fair and she explained every little detail. Most definitely be back! read more

Reserved a car for 12:30 pm; they said it wasn't ready, had to clean it.... for 5 hours! 5 hours after my reserve time, and they still don't have the car ready. I left the airport some time ago, and came back three times. I tried to call, but got the national car center (likely in India). They tried to call the PNS Dollar location, but found that they did not have their phone number. This location has no professional curtesy, or customer concern. Management here is extremely poor. If management is reading this - dude you need to find a new job, because you are not very good at running a business. Very kindest regards, ~Kevin read more

I had the car only for one day I still haven't gotten my 200 dollar refund back from September 14th to the 15th. I called on Monday the 30th they said ANOTHER 5 TO 7 BUSINESS days. ID LOVE MY MONEY BACK. Also if you drive to a different state they'll tax you extra fees just to drop if off at a different airport. read more

Despite all the poor reviews here, we took a chance on Dollar because the price was right. We arrived after 9 pm on a Friday evening. The one person in line ahead of us had arrived on our same flight. Took about 10 min to get him on the road, then 10 to get us on the road. This included adding an extra driver on ours and signing all the screens. Car was a Nissan Versa--exactly what I reserved. It was clean and fully fueled (I've rented from other agencies that have provided a car with 1/4 tank or less! Not a good thing in an unfamiliar city, even with allowance to return on empty). The car itself is nothing to write home about. It is seriously underpowered and has a whine in the automatic transmission. Since we were just driving around town, we were not concerned but I would never rent one for an extended trip or interstate travel (or buy one)! In short, I would use Dollar again, but might spring for a higher class car if available. read more

Kelvin working the front is awesome! Very energetic and refreshing after flying all day! Would highly recommend this rental company!

Made reservation via holidaycars.com website. Employee at the location asked if I wanted insurance. I said no. He added it on and told me to "sign here to decline coverage". Didn't realize it was added on until I dropped off the car because the 'additional products' almost exactly matched my total cost of the rental. Also charged me a one way fee which was supposed to be included in the prepaid reservation. Customer service combative and unwilling to help. read more

While initially the agent seemed helpful a charge was put on my card for insurance that I had not authorized. When I called the national number about this I was told I had to return to the airport to fix this. I did and was told the person who could do this was not there and given a phone number for Viet. I called numerous times no answer then when i reached someone they garbled the message and the wrong person returned the call. Left another 2 messages not returned. Now weeks later reach Viet who says he is willing to do nothing and fails to acknowledge the breakdown in their systems and customer service read more

Still waiting in line...30 minutes...1 guy working the desk with a line 9 deep. Staff better Dollhair!

Do not rent a car from these folks! They gave me incorrect information regarding my rental, then overcharged me when I followed their instructions. No one would help or return my calls to resolve (including their branch manager). I had to file my first complaint with the BBB to finally get a response/ refund from their corporate office. Worst service I've ever received from a national company. About a month after my rental experience, I received a call from their staff. She said our rental record was the last documentation they had on the car, and they had lost it. I repeat, THEY LOST THEIR OWN CAR. She was calling to confirm that it was dropped off with their staff at the parking garage, which I confirmed. This was the same staff who overcharged me. This branch certainly can't service their customers, and apparently can't even manage their own inventory. Save yourself a huge hassle and don't deal with them. read more

Service was great! Our vehicle (Versa) just wasn't designed all that well as there isn't a center console, so there isn't a convenient way to transport purse, drinks, snacks, paperwork, etc.; however, that's not Dollar's fault! The whole getting a receipt for within 10 miles of the airport is bizarre; however, again it's worth it. read more

We had a quick trip to the gulf to enjoy golf and the Blue Angels, and what I remember most was the noisy, stinky car we got from Dollar Car Rental. The car we got must not have moved much; had a flat spot on the tire that thumped the whole time. The car reeked of cigarette smoke (although they have a sign at their counter stating that all their cars are smoke-free). Ha. Lie. They also added insurance coverage that we didn't want, which cost more that the flights and hotel combined. We didn't think we'd need to inspect the car before we got it. Wish we had buffered in the time...instead, I had a headache every time I rode in the car. Thanks, no thanks. read more

This was the best rental experience i have had awesome customer service exceeded my expectations just great service & vehicle thank you Martinez Timmes sr. read more

Overall average rental experience. Slow process at the counter. Even slower process to get the car in the lot. No one was around at the kiosk to get the keys. Several employees walked by me without even acknowledging my presence. The minivan was great and the price was good. I would rent here again but wish the staff would make people feel more welcome. read more

I am very unsatisfied. Originally I had called Thrifty twice to request a car and both times it was confirmed to me I would have this car with my rental. Upon arrival...I was told they did not have this car and did not receive notification of my request. On top of this...We were charged double of my original price of about $160. And we were told we absolutely had to have the insurance and they could not accept my own personal insurance. I want some sort of refund because of this situation. I am never using Thrifty again and will write a negative review everywhere I can possibly post one. read more

I won't be doing business with Dollar in the future. First, we waited quite a while for them to finish with the other ONE customer at the counter, even though there were TWO people working there. Then, it took almost an hour to get through their endless bargaining, trying to upgrade us to larger vehicles, etc. The car we got started to run rough after the first few days, and when I told them it needed servicing they did not act surprised at all. While checking our car in, a couple drove in behind us, and I overheard the guy telling them they had just picked up their car and it was not running well at all. The little bit of money we saved over the competitors was not worth it to have this experience! read more

ONLY giving 1 star because its a requirement, otherwise it would be ZERO stars. After being told my online RESERVATION would not be honored at the counter for some reason, after the lucky couple ahead of me got a car WITHOUT a reservation, I was hesitant to even attempt at giving Dollar a chance at redemption. But my previous experience was better than expected so I decided to give it a try again... I PAID AN EXTRA $100 to upgrade to a "premium" car and I was given a less than premium car. I didn't get my company discount (CLERK didn't even look it up, just said "no we don't offer discounts") even though I had previously received my company's discount. The car wasn't clean (even though there was a "certified clean and safe" tag in it) there wasn't a full tank of gas, there were scratches all over the car, license plate was bent up like someone tried to steal It, the rotors were bad so the breaks were ROUGH, the alignment was off so the car had a HARD VIBRATION THE ENTIRE TIME and the AIR CONDITIONER DIDNT WORK ON THE PASSENGER SIDE AND ITS 98 DEGREES HERE AND I SPECIFICALLY TOLD THE CLERK I HAD MY 4 MONTH OLD AND 1 YEAR OLD WITH ME!!!! Its rather ironic the company states on it's page that they were founded in '65 when they rented Volkswagens with no AC and here we are in 2015 and they are still renting cars with no AC... Yet charging MUCH MUCH MORE. Terrible customer service and even worse counter service. Lucas, the young, respectful man that I had dealt with the first time I tried Dollar Rental, should look for a job elsewhere. This company does not reflect his gratitude, kindness and hospitality. The rest of the staff should stay put, especially the "manager", since the company's short-comings are a mirror image of theirs. Theres not much more that says "professional" like looking someone up and down and ripping them off. Will NEVER do business with this company again, and will do everything possible to steer friends, family, and co-workers from EVER doing business with this company. read more

My flight actually landed on time (a first with Silver Airways). Things were going way too smoothly. Arrived at the Dollar Rent a car counter & was told by the snippy red head..."move over to Thrifty -- I am shutting down for the night". Wow, friendly much? Walked over to Thrifty & the representative named Lucas began pulling up my information. Red Flag Red Flag ALERT ... Lucas cannot find the keys to my reservation. 25 minutes later he told me that the car assigned to me was given to someone else. Began the hike to the parking garage. (Lucky me ... Dollar is on the far left end). Opend the trunk .....the wave of cigarette smoke literally knocked me off balance. You've got to be kidding? Made the trek back to the counter. Surprisingly.....Lucas is not happy to see me! In retrospect, one can only assume someone had returned this same car because of the overwhelming smoke smell. That is why it took him 25 minutes to change my paperwork....he had given my car away. "Sorry we can give you a compact but do not have anymore full size cars. Have to charge you same price. Only a manager can offer you a discount". You do not have anything else? Nope. I can give you 10% off your next rental with us. Dude, there won't be a next time. Cancel my reservation. Sorry, I cannot cancel your reservation. The manager will have to assist you tomorrow. (Guess what? No one has called me). I can do nothing. Checked with every company in the airport. Sorry we are sold out unless you have a reservation. I ended up having to take a cab to the beach. What a cluster. Fellow Yelpers....if you are reading this...avoid Dollar and Thrifty car rental at Pensacola Airport. As a military wife, I have traveled worldwide and have never been treated this poorly. Thanks for the stellar service Dollar...you stink! read more

Flight landed at 4:20 and the time is now 5:30, we are still waiting for our car. I'm very disappointed with this company, we reserved a car online a month prior to this visit and they still were unable to provide us with the car we reserved. Although we had payed to rent a minivan they keep offering a car of smaller value. If this car doesn't arive soon we are going to switch car rental agencies. Edit: We did end up switching to another car rental company, after being offered a car with a cigarette burn on the seat. read more

I would give this -100 if I could. Do not do business with this company. We waited 1 and 1/2 hours for a car we reserved online a month earlier. Ridiculous customer service they answered the phone while waiting on me three times causing the credit card machine to process off during the transaction. Finally got my car and drove 40 miles then I got a flat tire. Had to replace the tire even though the mechanic said it looks like there was a defect in the tire. When I called the manager at Pensacola office and the customer support line they were rude. Never ever rent from these people. read more

It was easy to find the car and to get out of the airport. Car was clean and as expected. It was super easy getting/returning - almost too easy. No one was there so I cleaned it out and left the key in the dropbox. Upon going inside I didn't have to sign anything. It would have been helpful to know what to do upon return as there were several of us wondering what to do next. But it was simple, rec'd my confirmation email afterwards and was good to go. read more