Brandon, the field manager, from U-Haul saved the day. We reserved car trailer a month ago from…read moreU-Haul in another city, within two days our reservation was changed to 2 other locations. Brandon came in on his day off and got our rental completed!

Car had been smoked in Transmission was not shifting…read morecorrectly Mentioned both issues with the attendant and she ignored it Just shrugged it off Also had major attitude when we did the initial walk around and I was pointing out all the damage. Apparently the car had been in an accident. The front end clip and hood had damage and she was not going to mark it. I did on the paperwork and she was not happy I would not rent from them Go to Enterprise

We are visiting a friend who works in Ridgecrest, unable to stay on China Lake RV park, Bertrands…read morewas recommended. Very simple, all level sites, most are dirt. They're very wide, a couple trees, $30 a night for 50 amp full hookup. Would definitely stay again if ever in the area. They do not take reservations, first come, first served.

Their checkout system needs to be updated. I requested a late checkout when I made the reservation…read moreand paid the fee in advance. At check in I confirmed that it was added. It was. I was supposed to have my room until 1pm. I went to coffee with friends (the provided breakfast was lacking) and returned to my room really needing to use the bathroom at 11:45. I was locked out of my room, located near the back of the property. I walk up to the lobby and was met by the receptionist asking very bluntly "are you going to check out??" I exclaimed, "No! I paid for late checkout and I need to pee, please give me my key, now!" And then had to rush back to my room in pain. I had an Okay experience up until that point. Major loss in points for lack of attention to detail and basic customer care. Also, the bathtub was gross, I refused to use it.

This is a perfect 1 night hotel. While it seemed to have all the usual amenities it still felt like…read morea low budget place with outdoor facing rooms with stair access to the 2nd floor. It felt like something was missing. The room was hot when we arrived and took 20 minutes or so for the room to become comfortable. I'm 6'2" and I could rest my chin on the shower head. Water pressure was great though. Commode seemed grammar school height. The bed was comfortable. Bring flip flops or wear socks. My feet were dirty from the carpet. For the money it was worth the stay. We paid $93 for 1 night.

The is a hidden treasure.. Been staying in China Lake but no more. Gorgeous property and…read moreneighborhood. I was looking for a hotel that allowed LARGE dogs.. Most places on allowed up to 20-35lbs dogs. My girl Maggie weighs 80lbs and is well behaved.. Googled large dogs and RED ROOF INN came up. I called and Gabriel answered. He so professionally answered my question about accommodating large dogs.. He answered yes and at the time of my call they don't charge a charge for the dog.. Others were $25-$50 per dog. He welcome my stay and took my reservation. On arrival I was welcomed by Ashlyn at the front desk. She has such a welcoming smile.. She made the whole checkin process the smoothest I have ever experienced. She told me about the no charge for 1 dog which was great, but I would have paid to stay here. She professionally explained the facilities including a continental breakfast. I mentioned what a great experience I had with Gabriel.. She said he is the front desk manager.. Wow great staff in this day and times. Will aim to stay at Red Roof Inns thanks to Gabriel and Ashlyn. Property is immaculate.. Going to have a great stay.

Overall, clean and comfortable room. Breakfast is included (grab and go style.) Free parking and…read moreWi-Fi. A more affordable option if you would like to explore Death Valley and the surrounding areas. It can be hard to find the entrance, as the building doesn't actually have a sign on it. There is a sign on the street, however. This business includes nightly rooms as well as long-term rentals in a residential neighborhood of Ridgecrest.

This is a popular place. Good reasons: centrally located, very clean, nice staff, super pricing…read moreand quiet with most guests tired from long drives. Morning breakfast is a voucher at Denny's a block away.

Checked in at 11:50 PM. Floor was dirty. There was lots of hair all over the bathroom. Additionally…read moreno towels or soap were in the room at all when we arrived. We had to go to the front desk and walk to the laundry room to get them. Later found rotting food and an empty bottle of liquor behind the nightstand. We received a $20 discount so that was nice but was very very disappointed in the quality and cleanliness of this room.

I strongly recommend not utilizing the online reservation system for this hotel…read more I made my reservation via the hotel's website back in February. While reviewing the details for our upcoming trip, I noted that the reservation was for two nights instead of the one I'd intended. As instructed on the email confirmation I received, I called the hotel to change the reservation. The person who answered said that they did not have access to view or change online reservations, which I thought was weird since I'd made the reservation on their website and the confirmation said to call them. After some discussion, she said I needed to call the parent hotel company, Magnuson Hotels. So I called. The person I was connected with said that I needed to call the hotel! After explaining that the hotel told me to call the Magnuson office, she attempted to look up my reservation but was unable to find it. After about 10 minutes on hold, she still couldn't figure it out, and asked if I was sure I'd made a reservation. I let her know I was looking at the confirmation email as we spoke (which included my credit card information). She said there was nothing she could do, and suggested I call my bank to dispute the charges if they went through! I was floored. I indicated I was not comfortable with this "solution" and asked to speak with someone else. She gave me the number for "corporate" and would not transfer me to explain the situation. When I called the number she gave, it took me back to the very same phone tree to speak to a customer service representative. I was connected to a different person this time, and had to start from the beginning to explain my situation. He was able to find my reservation; however, he could not shorten it by a night as I requested. He said that the room I was requesting wasn't available at that time, which makes no sense since I was already confirmed in that room. He tried to sell me several more expensive rooms. I expressed my lack of interest in going that route and requested to cancel the reservation, which he was able to do. I will gladly book my stay with a more reputable company with a functioning reservation system, and will be sure to run the other way when encountering any Magnuson hotels in the future.

One star is the perfect rating for this place…read more Do you want hot water in your shower? Well it will be there at your room literally in half an hour. Do you want pillows? Well there are two flat ones as a matter of fact thinner than a sheet and don't ask for more because they do not have them. Would you like some coffee in your room or in their office? Well there is none of that either. Would like ice? Well, Ice machine is 25c and it is broken. What else can I say? Just go somewhere else maybe few dollars more but they may take better care of you.

Excellent experience! Check in was easy and professional, hotel was clean and easily accessible,…read moreroom had fun splashes of color, the water was hot and good pressure, breakfast was very good, plenty of parking and I felt very safe here along with my car being parked out front. Some cities have been questionable the past. I LOVE that there is a bible in the drawer!!!! Every floor has a washer and dryer. All the staff are very professional and always smiling saying hello. Great place to be for the night or more. Highly recommend!

We had a wonderful stay over the Christmas holiday. During our visit, we noticed the weather was…read moreabout to turn bad, so we decided to stay an extra day. Pam at the front desk was very accommodating and helpful. We would definitely recommend this hotel.