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    Dollar General

    5.0 (1 review)
    Closed 8:00 am - 10:00 pm

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    Cato

    Cato

    1.8(4 reviews)
    6.1 mi

    What an unpleasant experience! Wasn't greeted or spoken to. Had to interrupt the 2 associates to…read morebe let into dressing room (still not spoken to). Had to find an associate to check me out. In a time when the customer experience is everything, this store falls flat. Would never return

    I was charged twice for the same item and CATO refused to credit my charge! First of all, when I…read moreattempted to purchase an item on March 7, 2024 the register was "acting up" and the clerk told me that my purchase on my credit card did not go through because they were having problems with this register. This had happened a number of times prior to this date and after as well.  After several attempts and 10 minutes later, the clerk directed me to the second register and told me to put my credit card in that machine, and assured me that the first purchase was "void." Although I had some doubts because I had to put my card in the second machine, I took her word for it that the first purchase did not go through. When I recently checked my credit card statement, I WAS charged TWICE for the same item on March 7.  Yesterday, when I brought in my credit card statement to the manager which showed that the same item had been charged twice, instead of apologizing, she actually denied multiple times that this could possibly happen, even though the statement was right there in front of her in black and white. Then after contacting someone by phone (after about 15 minutes) she admitted that my credit card WAS charged twice, but said that she did not have the authority to give me a refund of $24.54. I told her that if I had to fight this charge with my credit card company, she was going to lose a very loyal customer who usually buys at least one item every week. Her response was, and I quote, "That's OK."   When I told her I intended to file a complaint and asked for an email address, first she said she did not have that information and the sales clerk standing next to her said, "Look it up online."The manager finally did write down the district manager's name and email, but later, when I attempted to email the District Manager, Amy Confora, it was a non-working email address! So after 30 minutes of standing in the store there waiting for a refund I was told that the second credit card purchase (which was a mistake) would NOT be refunded and that someone would contact me eventually. This manager's attitude was one of contempt and disrespect for a customer who had a legitimate complaint which was brought to her attention. At no time did she say that she was sorry this had happened, and kept denying that it even could happen. She acted like I was trying to "pull something" by denying multiple times that a mistake could not possibly have been made on her register, (even though this machine had a problem on several occasions when I shopped there) and at one point told me that it was my credit card company at fault!  I have never experienced such poor customer service anywhere else, especially from a retail store which I frequent once a week.  I have spent thousands of dollars on clothing purchased at CATO during the past 14 years I have lived in the Southport area, but I guess I will have to find somewhere else to shop since my business in this store in apparently not appreciated.

    Dollar General - grocery - Updated June 2026

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